I spoke with many agents..I admit, I ask a lot of questions so I understand what I am buying...Plus this was a confusing transition from Palomar to Neptune via USAA with changes in coverage and to tra... See more
Company replied
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Review summary
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Reviews shaping this summary
Connor Gleason is Awesome! I emailed Neptune to issue a policy under special circumstances. I was concerned it would be a day or two before I would hear back, since that is the general response time... See more
Company replied
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such pa... See more
Company replied
Nicole St Williams was FABULOUS and went above and beyond to help me. She responded so quickly to my question, and then kept going with me when I had follow-up questions and difficulty getting onto t... See more
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Company details
Written by the company
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers. Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Contact info
400 6th St S. Ste 2, 33701, Saint Petersburg, United States
- 727-202-4815
- support@neptuneflood.com
- neptuneflood.com
4.5
Excellent
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Neptune Flood
Thank you for the review!
Over Price
Try talking to them they give you one quote but ending up charging you the high quote
29 May 2024
Reply from Neptune Flood
Thank you for the feedback, Mashell. Our team is available to answer any questions or to help review your policy.
Reply from Neptune Flood
Thank you for the review, Taylor!
Reply from Neptune Flood
Robin, thank you for the review!
Reply from Neptune Flood
Thank you for the review, Evelyn!
Underwriter JanCarlos was super helpful…
Underwriter JanCarlos was super helpful as well as knowledgeable. Thank you Neptune for having people like this!!
21 May 2024
Reply from Neptune Flood
Thank you for the review, Steven! We're lucky to have great team members like JanCarlos here at Neptune to take care of our customers.
Reply from Neptune Flood
Alex, thank you for the review!
Easy process, great service.
Easy process. Comprehensive product, good service and pricing. Great experience.
6 May 2024
Reply from Neptune Flood
Thank you for the review, Kristi!
Thank you
Thank you, NEPTUNE, for a Quick response; Easy to handle questions; and Rapid coverage.
Your SERVICE was: As Advertised; which is what Most of your Customers are 'looking for'.
2 May 2024
Reply from Neptune Flood
Thank you for the review, Thomas. Our team works hard to ensure the process is simple to understand and navigate.
Reply from Neptune Flood
Thank you for the review, Jed!
The person from Neptune Flood Insurance…
The person from Neptune Flood Insurance that we spoke to on the phone was very helpful.
16 April 2024
Reply from Neptune Flood
Thank you for the review, John!
Quick and easy and reasonable cost
2 April 2024
Reply from Neptune Flood
Thank you for the review, Thomas!
You made it so easy!
You made it so easy. I was preparing for days of torture to find and get flood insurance. Neptune had me covered in minutes. Thank you,easy breezy!
5 April 2024
Reply from Neptune Flood
Thank you for the review, Kimberlee! We're thrilled to hear our platform made it quick and easy to get covered.
Reply from Neptune Flood
Thank you for the review, Sue!
Great customer service
Great customer service and easy to manage and pay your flood insurance online.
28 March 2024
Reply from Neptune Flood
David, thank you for the review! Our team works hard to make the process as simple as possible.
Great customer service 🎉
The quick response and service for my immediate request was done with ease -thank you for all your help.
20 March 2024
Reply from Neptune Flood
JG, thank you for the review! We're always here to answer any questions you may have about your policy.
My renewal my rate was $450 more from…
My renewal my rate was $450 more from last year. The person that worked with me was very kind and we did some digging and found out that the quote was for a different home. I’m glad I checked on it and I’m glad that he helped me With the “for this year.
20 March 2024
Reply from Neptune Flood
Brenda, we're glad to hear our team was able to resolve your question quickly. Thank you for trusting Neptune to protect your property.
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