bad service and no interest in helping customers
Tried to buy a bike. The sales person pointed at one close by and said “this is perfect for you”. I pointed out something I didnt like, so he pointed to the next one and said “ok, then this one is perfect for you”. While talking to me, he also started also talking to 2 other customers instead of answering my questions.
It felt like he just wanted to sell something, without caring about what I needed. Unfortunately I had that experience now 2-3 times when coming to this shop. I have decided to stop going there now and rather make a longer trip to another bike shop in order to get a at least minimum level of service.
Reply from Neptuncykler
Hej,
Tak fordi du tog dig tid til at dele din oplevelse.
Vi er oprigtigt kede af at høre, at du ikke har fået den service, du forventede. Hos os er det vigtigt, at hver kunde får personlig og grundig rådgivning, så vi beklager, hvis det ikke har været din oplevelse.
Det du beskriver, tager vi meget alvorligt, og vi vil følge op internt for at sikre, at vores service lever op til vores standarder.
Vi vil meget gerne have muligheden for at rette op på dit indtryk. Du er altid velkommen til at kontakte os direkte eller kigge forbi igen – så vil vi gøre vores bedste for at give dig en bedre oplevelse.
Med venlig hilsen
Neptun cykler