While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

You should know

1.4

Bad

TrustScore 1.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

30 euro stolen

I filled in a neosurf code for 30 euro. And that was it. They claim to exchange the code for PayPal credit within 24 hours. Waited more than a week. Nothing.....
SCAM!! Did a search and I'm not the only one. And for more than a year they scam people. I guess nobody did what I did and file a complaint with the police. They have to be stopped.

2 March 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMM SCAMMM SCAMMM

SCAMMM SCAMMM SCAMMM
Absolutely terrible company. After i started redeeming few vouchers to my account which was gifted to me, Neosurf has banned my account and frozen my funds for money laundering purposes. This is absolutely a trap and a scam strategy. All my vouchers was bought legitimate and with hard earned cash. They do this to hold your own funds and never give you back again. I will also report this fraud company everywhere. I hope whatever you stolen from peoples will be back to them and you will face the same one day

3 March 2023
Unprompted review
Rated 1 out of 5 stars

It seems scam

It seems scam. I wanted to refund my Neosurf voucher but I didnt receive the refund in my paypal back. Does anyone know how to refund it? Thanks in advance

23 October 2022
Unprompted review
Rated 1 out of 5 stars

Scam

They will take your Neosurf balance and no transfer will be done through Paypal

Total Scam, do not attempt to use their service

16 September 2022
Unprompted review
Rated 1 out of 5 stars

Do not use neoswap

Do not use neoswap. Your money will be stolen.
Don’t give them your vouchers, it will be lost and they will never reply. Funny thing is that they only get in touch with you when they can’t cash your voucher, once the voucher is cashed you will never hear from them again :)) I can provide emails or anything to prove, if necessary.

14 January 2022
Unprompted review
Rated 1 out of 5 stars

Warning

I was looking for a site to cash out a card with Neosurf credit and came across the corresponding site. Supposedly the money is paid out within 24 hours. In the meantime I wait much longer and after a few days I also used the offered contact form, but did not receive any response. Checking the Neosurf code indicated that the amount of money associated with the code has been redeemed for something. So one has definitely received my code. However, the payout via Paypal never happened.

13 December 2021
Unprompted review
Show reviews in all languages. (55 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look