I’ve had a really good experience with Neospin Casino so far. The site is easy to navigate, games load smoothly, and everything feels well put together. Deposits were quick and straightforward, and I... See more
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Review summary
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What people talk about most
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The look of the site with a massive variety of games and the ease to search by provider makes this site an exciting an enjoyable experience. Having live chat available 24/7 is an added benefit. The... See more
Company replied
I’ve played other sites and free spins are automatically given every week. I think this should be mandatory for all sites. 1 x star is for fast and reliable support 1 x star is for new & volume o... See more
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3.8
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible
Horrible. HUGE SCAM, deposited the first time and lost my money
9 December 2025
Unprompted review
Reply from Neospin Casino
Dear Lydia Mavrenski,
We’re very sorry to hear about your experience and understand how frustrating it must feel to lose money. We want to assure you that our platform operates fairly and transparently—every game round is fully automated, and we have no ability to influence the outcomes. All results come directly from licensed and audited game providers, ensuring complete fairness for all players.
We appreciate your feedback, as it helps us continue promoting a safe and reliable gaming environment. We hope that with future sessions, you may have a more enjoyable experience.
Kind Regards,
NeoSpin Team
Your feedback mail is written in mxed languages
Your feedback mail is written in dual language, should be in english only
Picture (elsewhere appoved) of passport is rejeted
10 December 2025
Unprompted review
Reply from Neospin Casino
Dear Jørgen Poulsen,
Thank you for your feedback. We’re not entirely sure about the details of your situation, as we haven’t received any support requests from your account. If your comment is related to verification or withdrawal issues, we kindly ask you to reach out to our support team directly. They will be happy to guide you and assist with any difficulties you might be experiencing.
We appreciate your patience and look forward to helping you resolve this matter.
Kind Regards,
NeoSpin Team
Very fair place the VIP service is awsom
Very fair place the VIP service is awesome especially the guy who talks to me Dom your awesome
11 December 2025
Unprompted review
Reply from Neospin Casino
Dear Stephen Lambert,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you find our platform fair and that our VIP service has stood out to you. Dom will be especially pleased to know his efforts have made your experience enjoyable—our team always strives to provide personal, attentive support for every player.
We truly value your feedback and look forward to continuing to offer a seamless and rewarding experience for you.
Kind Regards,
NeoSpin Team
First I’ve ever heard of this stupid…
First I’ve ever heard of this stupid Rule where you have to spend triple the amount you deposited if you want to cash out frigging bullshit just another way to rip us poor people off screw you Neo Casino you won’t be getting any more of my dollars
10 December 2025
Unprompted review
Reply from Neospin Casino
Dear Kaiden Smith,
Thank you for sharing your concerns. We’re sorry to hear about your frustration and understand how this rule may come as an unwelcome surprise.
Please note that the deposit wagering requirement exists for security reasons and as part of our anti–money laundering policy. It helps ensure fair and lawful use of the platform and is not intended to disadvantage players.
We appreciate your feedback and encourage you to contact our support team by email if you would like further clarification.
Kind Regards,
NeoSpin Team
I have played and downloaded a few…
I have played and downloaded a few online casino and this one is by far my favourite
19 November 2025
Unprompted review
Reply from Neospin Casino
Dear Andrew Teitzel,
Thank you for taking the time to share your experience. We’re thrilled to hear that, among the casinos you’ve tried, our platform has become your favourite. It’s always our goal to provide a smooth and enjoyable gaming environment, and your feedback reassures us that we’re on the right track.
We truly appreciate your support and kind words.
Kind Regards,
NeoSpin Team
Good come,good response rate,fun…
Good come,good response rate,fun games.. recommend
9 December 2025
Unprompted review
Reply from Neospin Casino
Dear Oceanic Powell,
Thank you very much for sharing your experience with us. We’re glad to hear you enjoyed the games and found the response rate satisfactory.
We did notice that you rated us with 3 stars, and we’d love to understand if anything could have made your experience even better. If you’d like to provide more details, please feel free to reach out to us via email, and our team will be happy to assist.
We truly appreciate your feedback and your time.
Kind Regards,
NeoSpin Team
Reply from Neospin Casino
Dear Kittycats,
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you had a positive experience and that our platform met your expectations.
Your feedback encourages us to continue improving and providing the best possible gaming environment for all our players. We truly appreciate your support and hope your future sessions continue to be enjoyable!
Kind Regards,
NeoSpin Team
Great app easy to use and navigate
Great app easy to use and navigate
8 December 2025
Unprompted review
Reply from Neospin Casino
Dear Aminah Mrsic,
We truly appreciate you sharing your experience! It’s wonderful to hear that you find our app intuitive and easy to navigate. Our team works hard to make sure the platform is user-friendly, smooth, and enjoyable, so feedback like yours is incredibly encouraging.
We hope you continue to have many exciting and seamless gaming sessions, and please know that we’re always here if you need assistance or have suggestions to make your experience even better.
Kind Regards,
NeoSpin Team
Great Site
I was able to sign up, deposit withdraw etc so easily.
Plenty of different games from slots to tables.
Also have a VIP manager Theo who is always looking after everything for me and checking in.
Definitely recommend to anyone I know.
9 December 2025
Unprompted review
Reply from Neospin Casino
Dear Cameron Rusk,
Thank you for taking the time to share such a detailed and positive review! We’re delighted to hear that your experience—from signing up to depositing and withdrawing—has been smooth and hassle-free. It’s wonderful to know that you’re enjoying the variety of games we offer, from slots to table games, and that Theo, your VIP manager, has been consistently attentive to your needs.
Your recommendation means a lot to us, and it motivates our team to continue providing a seamless and enjoyable experience for all players. We’re thrilled to have you as part of our community and look forward to many more exciting sessions ahead!
Kind Regards,
NeoSpin Team
Amazing site
Friendly staff and simple to use website. Makes everything so much easier :)
8 December 2025
Unprompted review
Reply from Neospin Casino
Dear inu,
Thank you for sharing your experience with us. We are delighted to hear that you find the platform user-friendly and that our team has made a positive impression with their support. Creating an environment that is straightforward to navigate while offering approachable assistance is a key focus for us, and feedback like yours confirms that these efforts are reaching our users.
We continually strive to ensure that every interaction is smooth and intuitive, from exploring games to managing account operations, so that our players can enjoy the experience without unnecessary hurdles. Knowing that this has contributed to a more enjoyable time for you is truly encouraging.
We appreciate you taking the time to highlight these aspects and hope your future visits remain equally seamless and enjoyable.
Kind Regards,
NeoSpin Team
Had a problem with my withdrawal and…
Had a problem with my withdrawal and the person had tried his best to sort me out the issue
7 December 2025
Unprompted review
Reply from Neospin Casino
Dear Joseph Varley,
We appreciate you sharing your experience and are glad to hear that our team member made a genuine effort to assist you with the withdrawal concern. Situations involving financial requests can occasionally require additional verification or clarification, and our goal is always to address them in a way that is both transparent and solutions-oriented.
It is encouraging to know that the support provided was proactive and focused on resolving the underlying issue rather than offering generic responses. We continue to reinforce this approach internally so that users feel guided throughout the process, especially when complications arise.
Thank you for taking the time to acknowledge the assistance you received.
Kind Regards,
NeoSpin Team
That they can actually win these games instead losing more then winning
Nothing ive lost more then winning anything so use doing nothing for me atm
6 December 2025
Unprompted review
Reply from Neospin Casino
Dear Joshua,
Thank you for sharing your thoughts with us. We’re genuinely sorry to hear that your experience hasn’t been as positive as you hoped. While all our games are provided by licensed and fair software developers, outcomes naturally depend on luck, and we have no influence over the results.
We completely understand that this can be frustrating, especially when winnings feel rare, and we truly appreciate your patience. We hope that your next sessions might bring better results and a more enjoyable experience overall.
Kind Regards,
NeoSpin Team
My vip manager is very helpful and easy…
My vip manager is very helpful and easy to deal with, neospins is a great site to gamble
6 December 2025
Unprompted review
Reply from Neospin Casino
Dear Kaiyne Gill,
Thank you for taking the time to share your experience! We’re delighted to hear that your VIP manager has been supportive and easy to communicate with—it’s always our goal to make every interaction smooth and helpful.
It’s wonderful to know that you’re enjoyingour platform and finding it a great place to play. We truly appreciate your feedback, and we hope that your future sessions continue to be enjoyable, seamless, and rewarding.
Kind Regards,
NeoSpin Team
Reply from Neospin Casino
Dear Raejean Adamsonpotae,
Thank you for sharing your experience with us! We’re thrilled to hear that you’ve enjoyed some exciting wins while playing. It’s always a pleasure to know that our players are having fun and feeling rewarded during their sessions.
We hope your luck continues and that every visit brings more enjoyable moments and thrilling gameplay. Your feedback truly inspires us to keep providing a seamless and entertaining experience for all our players.
Kind Regards,
NeoSpin Team
So far so good the rtp seems fair and…
So far so good the rtp seems fair and they are responsive so fingers crossed withdrawal is fast
3 December 2025
Unprompted review
Reply from Neospin Casino
Dear Luke M,
Thank you for taking the time to share your thoughts with us. We’re glad to hear that your experience so far has been positive and that you find the RTP fair. Our team always strives to respond promptly and provide a smooth experience for our players.
Regarding withdrawals, we hope everything continues to go smoothly for you and that your future transactions are as fast and seamless as possible. Fingers crossed for some great wins along the way!
We appreciate your feedback and hope you continue enjoying your time on the platform.
Kind Regards,
NeoSpin Team
Signed up entered bonus code on signup…
Signed up entered bonus code on signup form no bonus will play out deposit and close account, Code NEOVIP showed in deposit form :(
4 December 2025
Unprompted review
Reply from Neospin Casino
Dear Justin Boyce,
We’re sorry to hear that you experienced difficulties with your bonus code. While we regret that the situation impacted your experience, we always strive to support our players and assist with any issues that arise.
Whenever our players encounter technical problems or questions regarding bonuses, our team works to provide guidance and solutions to resolve their requests efficiently.
Thank you for sharing your feedback, and we appreciate the time you took to highlight this.
Kind Regards,
NeoSpin Team
Worst online casino
Started off fine, signed up,made a deposit (took my money) had a win then went to make a withdrawl and all of a sudden because i had made an account almost a year ago that I had forgotten about and never even made a deposit they decide to suspend my membership and then ghost me every time I try to reach out to support its the same generic email back (we're trying our best and it takes time). Wrote an official email asking to cancel my first membership and haven't heard back and dont think i will. Why allow to take my money in the first place if I already had an account stupid.
28 November 2025
Unprompted review
Reply from Neospin Casino
Dear Matty dee,
We’re sorry to hear about your experience and understand how frustrating this must feel. Our platform strictly follows responsible gaming policies and terms and conditions, which sometimes requires account reviews, especially in cases of long-dormant accounts. These measures are in place to protect both players and the integrity of our casino.
To move forward, please ensure your account verification is fully completed and submit your withdrawal request again. Once these steps are in order, our finance team will process your request in accordance with standard procedures.
We appreciate your patience while we work to resolve this matter.
Kind Regards,
NeoSpin Team
Reply from Neospin Casino
Dear waylon Taylor,
We’re delighted to hear that you had a positive experience on our platform. Knowing that players enjoy their time with us is incredibly rewarding and motivates our team to continue improving and offering engaging gaming opportunities.
Your feedback inspires us to keep providing a smooth, enjoyable, and reliable environment for everyone. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back for many more enjoyable sessions in the future.
Kind Regards,
NeoSpin Team
Neospin ticks all the boxes
Neospin ticks all the boxes. Fantastic experience! The wins just keep coming, the game selection is massive, and everything runs smoothly with no issues. If you’re looking for a reliable and entertaining casino, this one’s hard to beat. Did I mention the top level VIP membership!! The best bonuses and the VIP manager Gabe, honestly, is a Legend!! Nothing is too much and he actually takes the time to get to know you on a more personal level!!! Honestly, no other casino comes close.
1 December 2025
Unprompted review
Reply from Neospin Casino
Dear Sam c,
Thank you so much for your detailed and enthusiastic feedback! It’s fantastic to hear that you’re enjoying the variety of games, smooth gameplay, and our VIP program. We’re especially glad that Gabe has been able to provide such personalized support — it’s always our goal to make every player feel valued and supported.
Your kind words truly motivate our team to keep enhancing the experience, from bonuses to VIP treatment, and ensure every session remains enjoyable. We hope your streak of wins and great moments continues, and we look forward to bringing you even more exciting surprises in the future.
Kind Regards,
NeoSpin Team
Free Spins Should Be Freely Given Regularly
I’ve played other sites and free spins are automatically given every week. I think this should be mandatory for all sites.
1 x star is for fast and reliable support
1 x star is for new & volume of games
1 x star is for cash back everyday
1 x star is for card deposits & withdrawals
2 December 2025
Unprompted review
Reply from Neospin Casino
Dear Drendel,
Thank you for taking the time to share such a detailed review. We truly appreciate your feedback regarding free spins and understand how regular rewards can enhance the overall experience. While our promotions are structured according to specific campaigns and terms, your suggestion for more frequent, automatic free spins is valuable and will be taken into consideration as we continuously refine our offers.
We are glad to hear that our support, game variety, cash back options, and card deposit/withdrawal methods have met your expectations. Your insights help us identify areas where we can improve and make the platform even more enjoyable for players like you.
Thank you again for your thoughtful feedback.
Kind Regards,
NeoSpin Team
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