neonsignature.com Reviews 17

TrustScore 4 out of 5

4.1

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Company details

  1. Neon Sign Shop

Written by the company

We're passionate about making neon signs that people will enjoy at their homes or work.


Contact info

4.1

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Website was easy to use/navigate

Website was easy to use/navigate. It took a few weeks for the sign to arrive, but the estimated delivery timeframe when making the purchase was accurate. Product is made in/shipped from China, and packaged appropriately for international shipping. The light arrived safely, seems to be made well, and looks great!

8 February 2023
Rated 5 out of 5 stars

Perfect purchase

Perfect purchase, great quality. The website is very easy to navigate and to place the order; the online chat customer service is attentive and very good; the delivery took place exactly as promised.

23 December 2022
Rated 1 out of 5 stars

I haven’t received my sign

I haven’t received my sign. Have written several times and no answer. I feel cheated.

24 October 2022
neonsignature.com logo

Reply from neonsignature.com

Hi Dora, we're terribly sorry you feel this way! We've confirmed that your sign did deliver! Hope you are enjoying your new neon sign!

Rated 5 out of 5 stars

beautiful sign

the sign is beautiful and the shipping time was totally reasonable in my opinion. I love it so much. thank you!

29 September 2022
Rated 1 out of 5 stars

I haven’t received my order or an…

I haven’t received my order or an update on it and it’s been weeks. Stop sending me reviews for my experience when you haven’t even sent my product.

17 August 2022
neonsignature.com logo

Reply from neonsignature.com

Hi Tara, we're terribly sorry for the delay of your order! Our records indicate that you've received your order, and we do hope you enjoy your new sign. If you feel that you are still unhappy, please email us directly at contact@neonsignature.com and we'd be more than happy to accommodate you!

Rated 5 out of 5 stars

i mean

i mean, you did screw up the power outet, but the support was super nice and helpful, the lamp is amazing and im really happy with everything. I think when companies deal with costumer support in a good way deserve a shout out. would recommend 100%

12 June 2022
Rated 5 out of 5 stars

I absolutely love it

I was looking for some new decors for my room and also a gift for a friend. I ordered 2 signs and I have to say, that it has been one of the best purchases I have made in the past months. Excellent and cool product for anyone who wants to spark up your room and give it some awesome vibes. I absolutely love it and most likely will buy more for other rooms as well. Thank you!

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and customer service

I recently contacted Neon Signature to purchase one of their products as a gift for an old friend. After some initial confusion regarding communication I was contacted by Customer Support Manager Alan Diaz who took great time and care to explain the specifics of my order and how his company did business. The sign I sent to my friend was of excellent quality and delivered promptly in tact and fulfilling all the expectations as displayed on their website. My friend was thrilled w/ the neon sign. Highly recommended company to do business with.

20 January 2022
Unprompted review
neonsignature.com logo

Reply from neonsignature.com

Thank you for your amazing feedback Vincent!

Rated 5 out of 5 stars

My custom sign from Neon Signature was…

My custom sign from Neon Signature was amazing! The overall experience was just wonderful, the team did a good job at perfecting my vision and my sign was over the top! Definitely a 5 star experience!

20 January 2022
Unprompted review
neonsignature.com logo

Reply from neonsignature.com

Thank you for your amazing feedback Lizzie!

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