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Neon Moon relaunched in November 2020 and is a fashion brand who does things differently. We believe in being inclusive, authentic and making ethical choices. So, are you in ?
London, United Kingdom
Love NEON MOON underwear! I've bought a few pieces from them, amazing quality, super comfy and really cute designs. It feels amazing to support such an intersectional, diverse company! I don't usually wear bras, as I find them really uncomfortable, but whenever I do wear one, its always NEON MOON. Amazing customer service that will do everything in their power to get it right. I'm forever checking out what next pieces I'll buy!
Poor quality and poor customer service. No contact details or address available - never a good sign. Have not fully refunded unopened Christmas gift items and will not respond to messages. Keep away.
Reply from NEON MOON
Hi Helen, I’m sorry you’ve had this experience - this is not typical of Neon Moon customer experience and I apologize for that. Shaakirah sent you an email yesterday that went unanswered - I'll have her resend it to you just in case it ended up in the junk folder. We hold ourselves to high standards and are available every day on live chat and email. We’ll do better to offer more communicative options in the future. If you decide to shop with us again we’d love to show you we are constantly growing and improving. If you have any further questions I’d love to help. We hope we have your continued support. Hayat at Neon Moon hello@neonmoon.co
Ordered two items from Neon Moon, their silk pyjamas and bandage lingerie set. Received both items, which were of poor quality (the pyjamas began to fall apart after one wash). And to top it off, I found the exact same bandage lingerie set a couple of days later on AliExpress! Then after some digging I found the silk pyjamas too. I paid £40+ for two items worth less than £10. I was excited to support an independent business like Neon Moon, but I won’t be purchasing again, sorry.
Reply from NEON MOON
Hi Delaney, I’m sorry you’ve had this experience - this is not typical of Neon Moon customer experience and I apologize for that. It was an uncommon instance. We hold ourselves to high standards and we’ll do better. If you decide to shop with us again we’d love to show you we are constantly growing and improving. We hope we have your continued support and would love to have you try out our Made in Britain range or our core collection. Your feedback has really helped us in improving our quality control so thank you. If you have any further questions I’d love to help. Hayat at Neon Moon hello@neonmoon.co
beautiful underwear which is so comfortable. Fast delivery with cute little bag. Lovely company to deal with
Excellent customer service! Great company message! Comes beautifully packaged with a lovely letter that feels personal. Ethically made and the most comfortable underwear I've ever worn.
A great product but even greater customer service.
The only reason I haven't put 5 stars is that there was a mix up with the delivery - Royal Mail didn't process the P+P and I had to pay again for them to deliver it. BUT Neon Moon alerted me to the issue straight away and when I sent them proof that I'd paid Royal Mail, they reimbursed me straight away.
Their online community is lovely too.
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