I was introduced to Neokyo via Doodlebud. Watching his video gave me a headstart in navigating the purchase process. Buying, packing, and shipping was easily done, and Neokyo did a good job in guid... See more
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Review summary
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Reviews shaping this summary
A bit pricer than the last time I used Neokyo last year for shipping before the tariffs but that was to be expected. Overall still a useful service that is quick with handling shipments as best as the... See more
While it did take awhile for my package to be packed and sent when I sent the packing request, they were transparent about how long it could take to be packed and then shipped through a banner that th... See more
This is my second time using Neokyo & I love their service! It's extremely easy to navigate and the process is very straight forward. From purchasing to preparing for shipment, everything is laid out... See more
Company details
About Neokyo
Written by the company
Welcome to Neokyo!
We help you purchase your favorite and authentic Japanese products from real marketplaces and online retailers in Japan.
Shopping for your must-have Japanese products is easier than you think :
- Find your favorite collectibles, snacks, and more by searching the largest Japanese marketplaces on the web, or check out our top picks and recommendations.
- Once you've picked out your to-go items, you can forward your purchase request to be filled. It's easy, and we'll provide you with a quote so you can master your cost before committing.
- Planning to order items from multiple shops? No problem. We'll safely store your items until you're ready to ship - up to 45 days - so you can save big on international shipping costs.
- We carefully pack your items and send them directly to you. Choose from 8 worldwide insured shipping methods.
Why should you choose Neokyo over other Japan proxies?
- Our service fee is among the lowest on the market and will be ideal for hobby collectors. We do not carry over millions of plans, and mastering your costs is easy.
- Neokyo is heavily community-oriented. We own a down-to-earth Discord server with over 7000+ members where support can easily be found, either from Neokyo staff or regulars. For us, it also makes for a great opportunity to receive feedback and suggestions to ensure we cater to YOUR needs.
- Our packing routine ensures that your parcel will safely be prepared in accordance with the nature of the items you purchased. No need to select a "safe" option at an additional cost. We try to deliver the best result for all our users.
- We are partnering with some of the best Japanese marketplaces such as Rakuma and Surugaya.
Feel free to join us today!
Contact info
Fukuoka, Japan
- support@neokyo.com
- neokyo.com
4.6
Excellent
9K reviews
Replied to 44% of negative reviews
Typically replies within 1 week
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Great.
Their website was easy to use! Understood the process and ordered without any hassle. Different new paying methods and cheap alternative! Orders are easy to make through their site.
24 April 2026
Wonderful first experience!
Used Neokyo for my purchased Mercari items and found them to be a great option for proxy shipping! It's easy to use and has occasional coupons for some of their sites. Fees and and such are also outlined on their site, and I found that even their shipping fee estimate calculator was accurate for my items. Loved that they have cheaper proxy and shipping fees compared to other more known services. Packaging took more time than I would've liked, but otherwise no other cons for me. The items were also packed really well: individually in small packets when purchasing items from different sellers, and collectively using bubble wrap and taped down on the sides of the box, with packing paper to protect it underneath. Used Japan Post EMS as it was (surprisingly) the cheapest (and fastest!) option for me at the time, and was pleasantly surprised to see I wasn't hit with customs fee.
10/10, would definitely use Neokyo again in the future :)
21 April 2026
My package has been lost for 15 days
11 April 2026
Doesn't offer international epacket…
Doesn't offer international epacket light or airmail unregistered so I ended up having to pay a fortune in shipping, but I suppose that's my fault for not checking in advance 🤷♀️ Took almost a week to consolidate and ship out my package. Takes too long to complete buy requests (~12 hours in my experience every time), another proxy I used had it automatically buy your item instantly? Only upside is they're the cheapest to use, so I guess you get what you pay for. Won't be using them again.
25 April 2026
Cool service
team quick to reply.
website clear and easy to use.
i would recommend an aggregate search option to browse through all platforms at once instead of switching from one to another
22 April 2026
Very easy and convenient to use
Very easy and convenient to use. Found good items in cheaper prices.
27 April 2026
Shipping estimates
Shipping estimates need to be more accurate. I wasted 60 dollars for something I bought for 10
25 April 2026
Nothing bad to say
Transparent and safe delivery service and nothing else. I live in the US so tariffs and shipping fees are a pain, but there's a nice warning/disclaimer telling you about that before you order.
20 April 2026
Fast delivery
Fast delivery, after being in Japon and missed the opportunity on buying this article in Kyoto, I came accross this website. Of course I added a bit of money, but even if the whole process took a bit of time. The delivery was super fast.
21 April 2026
$8 turned into $66
My $8 purchase was turned into a $66 purchase after being continuously surprised with a series of fees I was only informed of after cancellation of my order was no longer available. I won't complain greatly, but I will no longer be buying from this website until things improve.
21 April 2026
Neokyo has been my go to for kpop…
Neokyo has been my go to for kpop photocards, merch and magazines for a couple of years now. Its so easy to use and 45 days free storage is perfect. I love receiving my box of goodies every couple months.
20 April 2026
Seamless experience from start to finish
While it did take awhile for my package to be packed and sent when I sent the packing request, they were transparent about how long it could take to be packed and then shipped through a banner that they had a backlog which is very appreciated! It was also packed super well!
20 April 2026
Absolutely amazing company my items…
Absolutely amazing company my items arrived well packaged, collected really well and arrived really quickly. I'll definitely be Neokyo again soon
20 April 2026
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