Nelson Travel Reviews 40

Ben Nelson and his team delivered the highest level of quality organisation and planning, all seamlessly delivered, allowing my wife and I to enjoy a memorable five star luxury trip to South Africa, incorporating wine tasting in Franschhoek, an incredible Safari and the must see areas of Capetown and the Cape peninsular.
Faultless from start to finish.
Bob Watson

We had such a great experience working with Nelson Travel. From start to finish, they were attentive and incredibly knowledgeable. Ben took the time to understand exactly what we wanted and crafted a trip that exceeded all our expectations. Every detail was handled with care, and their recommendations were spot on. Our honeymoon was totally stress free, especially knowing they were always available if we had any issues. A truly unforgettable experience. We can’t recommend Ben and his team highly enough.

Nelson Travel is an exceptional travel agency. Ben ensured our honeymoon was everything we wished for - and more!

Both Under Canvas Serengeti and Fanjove were exceptional. Firstly, they are both unparalleled in terms of their physical surroundings: following the wildebeest migration appears to be the surefire way to see lots of game in just a couple of days. After two full days we had “ticked off” our entire list – and were treated to even more exciting sightings on our last day. Fanjove is what you imagine a paradise island to look and feel like – and more. The villas at Fanjove are just stunning and make you feel like you’re staying at someone’s (amazing!) holiday home – not a hotel. The food and wine was also really outstanding. Both locations also have super professional and helpful staff who made us feel so welcome and showed genuine warmth and hospitality. Godwin, our guide, was as an absolute legend and has very big shoes to fill if we ever visit a safari location that he does not cover. He is a walking encyclopedia about the bush and its wildlife, but also smart, thoughtful and fun to be around. Would love to do the trip all over again several times if we could!

We recently used Nelson Travel for our honeymoon to Zimbabwe and the Seychelles and could not recommend them highly enough. Ben and Emma were excellent throughout, from planning a personalised itinerary to making sure everything ran seamlessly when we were away. Their attention to detail was spot on and they totally understood our brief, which led to an unforgettable trip.

We were introduced to Nelson Travel via a friend, and thank goodness we were as this was the first company we had come to where they made it feel safe to say exactly what we wanted out of our trip, including all the bells and whistles we asked/hoped for, but in a budget that suited us. The other agents we spoke to made it seem like it was an impossible task, especially when doing a Safari holiday.
Ben at Nelson Travel delivered everything we wanted and more, also with utmost patience as my husband and I delayed, changed our minds, told them the wrong flight dates (!) and even when at last minute asked for a new location to be added; Ben made everything feel possible, simple and easy. We were so grateful to have found them for our Honeymoon, which at every turn was absolutely fantastic. Nelson Travel were experts in finding the best routes, the best hotels, who were run by the best people and made it all very easy.
Most notably via our internal travel – of which we had 4 different locations over 2 weeks – we were met at every touch point, off every taxi and upon boarding every plane. We had no problems at any of them. It was smooth and comforting.
Absolutely no notes! We would recommend to anyone, with any budget on any scale. Just really easy, luxurious and fun. Rohan & Grace

We have just returned from the most incredible two weeks in Kenya and The Seychelles all thanks to Nelson Travel. As people that love to travel, we had very high expectations for this trip as it was our honeymoon but it surpassed every expectation we had! Ben and Emma were so incredibly helpful throughout the process, they are so efficient and quick to respond to any emails and offered us so much useful advice throughout the process. They are true experts in Africa (and I'm sure many other places!) and it was so lovely knowing we were in such safe hands. On the trip itself, they set up a WhatsApp group which was really useful for any last minute changes/ flight delays and they were always so quick to jump on anything we needed them to which we really appreciated. All of our transfers were amazing and we truly felt so looked after for our entire trip.
We have made memories to last a lifetime and the trip would not have been nearly as smooth and luxurious without the help of Ben and Emma. We really can't thank them enough and would recommend anyone to use Nelson Travel to book that special trip. We can't wait to travel through you guys again in the future!

Nelson Travel helped us plan our honeymoon to Africa this summer. We are both big world travellers and would usually plan trips ourselves, but since this going to be such a busy time we decided to involve the professionals – and we couldn’t be happier that we did!

Ben was incredibly friendly, enthusiastic and supportive from the very beginning. We went to him with some fairly vague ideas of what we wanted, and with his huge expertise (and personal experience with the locations) he was able to help us curate the trip of a lifetime. Even with us being unsure of different parts and going back and forth on different ideas, he came up with a range of different itineraries for us to choose from. Any changes we asked for were made quickly and with positivity. The itineraries were beautifully put together, with photos and information on all the different locations which really helped us to visualise where we would be going. All of the accommodation and transport booked were of a very high quality and exactly as described/pictured. The information about the different countries – visa info, weather, plugs, currencies etc – was also extremely helpful.

Once the itinerary was decided, Ben handed over to Emma who supported us through the rest of the planning process. Any questions we had were answered quickly and clearly and all of the booking information including flights, hotels etc were all given to us in a convenient Dropbox folder. Emma reminded us about visa requirements and any necessary documentation we needed to bring in advance as well.

Not only were the team fantastically supportive in planning our trip, but the support continued while we were away. Ben and Emma set up a WhatsApp group for us with all of our booking confirmations and itinerary handy, and offered their support if we had any questions along the way. As with any trip, some things didn’t go quite according to plan – we had one bag left behind by the airline, a flight was cancelled due to technical issues with the plane, and another flight was delayed. In all of these cases, Ben and Emma acted as liaisons with the airlines, doing all of the difficult work of tracking bags, contacting airlines about reschedules etc, so that we could go ahead and enjoy our trip without needing to make those phone calls. In the case of the delayed flight, they arranged an additional tour for us, so we were able to make the most of the extra few hours, much better than sitting in an airport lobby!

Another nice touch was that all of the carbon emissions from our trip were offset through a partnership with Root to Fruit. After our trip we received a certificate outlining how many trees were planted, and with the GPS location of where they are.

All in all, I couldn’t recommend Nelson Travel more. As I said, we would usually plan our trips ourselves, but after this experience we will definitely book with them again! Thank you all!

Ben Nelson and his team were absolutely faultless in creating the most incredible honeymoon trip to Africa for us! Everything went smoothly and their recommendations were perfect. It was the trip of a lifetime and a holiday that we will never forget. The team were always on hand to help, whether before, during or after the trip and listened to our requests and planned a trip to meet out budget. Thank you so much to Ben and his team - we will certainly be booking a trip with them in the future!

We have traveled to many countries over the past thirty years, however our most recent trip coordinated by Nelson Travel was by far the most exceptional vacation we have ever experienced. The level of organization, coordination of greeters, ground transport, transfers and guides was second only to the level of care and attention made available by Emma Hunter and Ben Nelson. The recommended hotels, tours and guides exceeded all of our expectations. We have already recommended Nelson Travel to family and friends and definitely plan to access their exceptional service for our future travels.
If you have ever dreamed of travelling to places you've never been to, without a thought, care, or worry, then Nelson Travel is the choice of travel agents. They handle every possible detail, even those you would never have thought of considering.

Ben and Emma helped us book the honeymoon of our DREAMS! From the first initial contact through to arriving back home, they were amazing and with us every step of the way. It was perfect for the occasion, to take away the stress of planning the honeymoon and to be able to focus on wedding planning. We had the best stay in Kenya and Tanzania and were so happy with everything. The service definitely exceeded out expectations, would 100% recommend and book again!

My wife and I booked out honeymoon with Ben, and I can honestly say that his itinerary, guidance, and intelligence were the primary factor in making our Safari the most amazing experience of our lives.

He was attentive to our every whim at all hours despite the frequent time differences.

I would recommend using Ben for absolutely any trip to Africa!

Ben Nelson Travel organised a special Safari holiday followed by a relaxing beach get away on a remote island in Kenya. His attention to detail was superb and all the flights transfers and hotels were excellent. The meet and greet staff were very friendly and helpful and dealt with all the check ins. We were even able to make late alterations to a dinner appointment at short notice without any problems simply superb can’t recommend this company highly enough. We will be travelling with them again.

Nelson Travel helped us to plan our honeymoon. Their experience and knowledge of the areas we wanted to visit meant that they gave us some great advice on where to stay and what to do. They were communicative and accessible throught the whole booking process and that continued throughout our trip, even setting up a Whatsapp chat to make sure everything was going well. Each part of our honeymoon was seamless and I'd be happy to recommend Nelson Travel to anyone looking to book a trip.

Ben Nelson”s Travel gave us a wonderful tailor-made Namibian self drive safari holiday. Absolutely no hitches, a perfect itinerary everything was organised for us and worked like clockwork. One of the best experiences we have ever had, we learnt so much and enjoyed every minute whilst we were in this stunningly beautiful country with its amazing wildlife. We will definitely recommend Nelson Travel to anyone wanting to visit Africa.

Nelson Travel organized the honeymoon of our dreams for us in Kenya. It was our first time using a travel agent, but we figured we'd use one for our honeymoon to take the stress out of planning - and Nelson travel delivered in every possible way.

Everything was absolutely seamless - every logistic taken care of - and the places we stayed were truly incredible and curated to exactly what we wanted.

Ben and Emma were fantastic - from our first call, they took the time to understand what we wanted and built out the most special, bespoke itinerary for us across the Masai Mara for safari and Kenyan coast (Manda Bay). They are extremely knowledgeable about Kenya and Africa, and we always felt that they had our interests at heart with every decision they made.

It was a once in a lifetime type trip, and we are so grateful to Ben and Emma for making it so special!

We couldn't have had a better experience with Nelson Travel! They helped us to book our dream honeymoon to Botswana and Mozambique and it was perfect from start to finish. They were very knowledgeable, professional, organised and totally took the stress out of the planning, which was needed when we were planning our wedding at the same time! A trip we'll remember forever, we wouldn't hesitate to use them again.

It was with some trepidation that i booked my Tanzanian adventure through Ben at Nelson travel. As a 75 year old lady travelling on my own with only the back up of a WhatsApp group ( set up by Ben) when I was away I needed to put all my faith in Nelson travel that they would deliver!! They delivered in spades!! Everything worked like clockwork and on the rare occasion I had a query Ben quickly sorted it via the WhatsApp group. All the accommodation was as described and I was always met as per my itinerary. Nelson travel’s partner in Tanzania, Nomad, also delivered impeccable service. I would have no hesitation in booking with Ben and his small team again.

Nelson travel planned a dream trip for us to South Africa. All of the hotels and arrangements were exceptional, and all connections ran smoothly. It was a top-notch service all round and we had an incredible trip. Will definitely be booking with Nelson Travel again!

Great experience. Nelson Travel has organised 3 holidays for us. Each one has been fab. All perfectly arranged at amazing hotels with all things catered for. Highly recommend.

Full of great advice and a really great personal service. We will definitely use Ben and the team for our next adventure.