Neliyaofficiel Reviews 

I was sent a completely incorrect item (wrong product and wrong size). This was clearly the seller’s error.

When I contacted customer service, I was told I must return the item to Hong Kong at my own expense in order to receive a refund. I refused, as under UK consumer law the seller is responsible for return costs when an incorrect item is supplied.

I made it clear that I did not want a replacement, discount, or store credit — only a refund. After responding on 9 January, I received no further communication.

As a result, I was forced to open a dispute with both my bank and Shopify for investigation.

Based on this experience, I would not recommend this seller.

1 star – wish I could give 0.
I ordered a dress that took over a month to arrive. I emailed to ask about the delay and was reassured it was due to the Christmas period. When it finally arrived, it looked absolutely nothing like the photos. The material is cheap and poorly sewn together. I’ve since tried contacting them multiple times to arrange a return and refund, but I’ve had no response at all. Complete scam – avoid.

If I could give this company no stars I would, so unfortunately I’m leaving it with 1. The dress I ordered isn’t even the one that came in the package, it took a month to arrive so I can’t even return it, nobody responds to my emails, basically looks like a scam. Don’t recommend.

Woeful experience! No response to my emails. Ordered item, got tracking number and it looks like a scam. Never again!