Tele moderne Reviews 1,364

Ordered an expensive framed print. Still have not received. Weeks of them going back and forward telling me my postcode is wrong which it is not. I then had a notification from the delivery company telling me they had my order but the company had provided the wrong postcode. I did not receive the item. I then received an email from Neibac saying they received the parcel back as I did not pay customs. I did not know I needed to pay customs and nobody has asked me to pay customs. I’ve now ordered elsewhere as I’ve been waiting weeks, I’ve asked for a refund and been told no. I am now having to take this down the legal route to receive my refund.
Avoid using this company at all costs. I’ll be sharing my story everywhere until I get a refund.

Worst customer service experience ever - sent me the wrong print initially, would only offer me a discount on second order, no apologies , very poor communication, downright rude. Ended in chargeback dispute after they kept fobbing me off. Once the chargeback was raised, they agreed to send me the right print, but then we had issues over them not being able to refund me the second lot of import charges as promised. Not clear on site about import charges for UK - not their fault, but be warned you have to pay another 25% on top to have it delivered. Transport packaging is flimsy, although the actual prints are lovely.

Updated review as of 20/4/26:
After the initial extremely poor service I left the review below. The company then contacted me and finally offered to send me a replacement. It arrived well packaged this time with no damage. Had it been packaged like this in the first place I would have been happy overall. I have changed my review from 1 star to 4 stars as they were difficult to deal with but finally in the end they provided a resolution by sending a replacement (with the import tax paid) and I am now very pleased with the artwork.

Original 1 star review 2/3/26:
I ordered a large-scale canvas/painting to be delivered to the UK, and it arrived in appalling condition. The packaging was battered and covered in tape; inside, the painting was protected by only a single thin layer of bubble wrap. No corner protectors, no heavy-duty cardboard—nothing.
The results were predictable:
• Frame: Significant impact damage on every single corner and damage in multiple places around the frame.
• Canvas: A large, visible scrape across the artwork itself.
• Quality: The canvas was unprofessionaly stapled to the frame.

Despite paying over £100 for the frame alone, the company refused a reasonable refund request for the damaged components after requesting for a mere £100 frame refund.
Their "solution" was a laughable €40 (£34.89) refund or the hassle of shipping a massive, damaged item back to them as my own expense for "repair." To add insult to injury, expect hidden import duties that are not disclosed on their website. I also paid extra for delivery insurance which the company ignored and will not honour.

I now plan to pursue a Section 75 claim via my credit card provider to get my money back.

Save yourself the stress and shop elsewhere; their customer service is non-existent when things go wrong as shown by all these similar negative experiences.

ORDER #NB44897

Just today, after 3 months, we received our print. We are very dissatisfied and do not recommend it to anyone. The communication is poor, you write a letter by email or via WatsApp that we have not received the painting yet - they write back only after a 5 days or a week and this has been going on for two months. Then a week passes and they write again, asking how we can help, although we have already written five times that we have not received the goods that we paid for in November. And finally, regarding the quality - it is very poor, printed simply on the cheapest PVC material, stretched on the cheapest wooden frame, which bends. I do not recommend it.

Fast delivery, good quality products, fluent communication, I deeply recommend.

I've ordered a Mark Rothko painting and I've received it on time, packaged really well, and most importantly the quality of the materials is very good.
Other than that I also had to communicate with the shop which replied promptly and answered my questions.
Very good experience!

Poor quality received. Which can be accepted if only the service to redeem product was acceptable. Their customer service is extremely poor. You get what you pay for, I recommend anyone seeking some affordable wall art take their business to a more reputable provider

I ordered four canvas prints from Neibac. They arrived after approximately four weeks, apparently due to transportation issues.

The quality of the prints was impeccable, and I am very pleased with them. However, the extended delivery time affects my overall evaluation, and for that reason I am adjusting my rating from five stars to three.

AVOID THIS COMPANY

This company is awful to deal with. We ordered 2 canvases from them at the end of November. They didn't arrive until mid February.

When they finally arrived the box was in a terrible condition and the frames on both paintings damaged.

They won't accept returning the items. They offered to send us new frames which we'd have to pay to get fitted ourselves.

They then offered a refund of just €40 on items we paid £330 for to go towards reframing 2 large canvases.

It wouldn't even cover the cost of a frame for 1 canvas!

Never again. Awful company.

Excellent quality amazing paintings
Highly recommended

I am extremely disappointed with the wall picture I received. The product looks nothing like it did on the website. The colors, quality, and overall appearance are very different from what was advertised online. It feels misleading and very unprofessional.
On top of that, the customer service was very unhelpful!!!
Absolutely not recommended!!!!!

ORDER #42597-NS
If I could give 0, I would as I ordered my picture on 30th December. It is 17th February now and I still have not received it. I contacted DPD and they could only see the tracking number that had been created but no further information. Sending emails does not work. I messaged them on Instagram and WhatsApp and just got a very brief response that does not answer my question as to where it is or when I will receive it. I am absolutely fuming as it was expensive and I can see from other reviews that if it ever reaches the UK I would have to pay import tax.

Since posting the above I have been asked by Neibac to add more information on my trustpilot review.
I sent another WhatsApp message to them and they sent a response quite quickly "Good morning, I'm truly sorry for the situation and we're awaiting a response from BRT after several reminders. We'll be happy to resend the package, but we need a response from BRT first to proceed as per our company policy. We're doing everything we can for you."
This indicates that they do not know where my package is. I asked for a refund but this is something that they are clearly not considering.
Prior to this reply from Neibac this is what I sent to them.
" I've tried contacting DPD and they cannot see any information about the parcel and suggested that I get a refund from the seller.
As my parcel has either not been sent by yourselves or has gone missing in Italy since leaving your shop and hasn't even left the country please can you refund the full amount to me with immediate effect. I am extremely upset as this was a gift to myself to cheer myself up following the recent death of my beloved mother. Your lack of a service is causing me unnecessary stress and upset at this difficult time.
If I do not get an immediate and appropriate response I will be taking matters further."
I have no further information to add as I either want my picture in the next couple of days or a full refund. I don't know how a large framed picture can go missing.

Painting is beautiful, im delighted 🤩

Chased them up after 2 months waiting for delivery. Then when delivery tracking became available was told I needed to pay £95 import tax. This was not mentioned during initial purchase. This is a scam company.

Purchased 2 pieces. One was large - Approx 75 x 55 inches. After waiting about a month and a half, they sent the incorrect larger piece. They initially replied daily and then after about 5 days in they completely stopped replying. The Italian phone number is never answered despite the website claim that it's always available from 9a-6p (I tried for East Coast US and Italian time zones._ Unable to locate a US contact #. I had to contact my cc company to request a dispute/reverse payment. Unfortunate becuase I wanted to buy more from them but won't risk it.

Terrible! You won't be able to send it back because of the customer made. The quality is far inferior to the advertisement! It looks nothing like the pictures adverted so Don't waste your time and money. I've ordered 7 paintings from them, and they took 3 months to arrive. They sent them in multiple international packages, each with a duty fee of £207. Not only that, the quality was like a Chinese knockoff. The painting was just a big printout… an overpriced poster in cheap material, at £500 each! Absolutely a nightmare. I'm still trying to get my money back, but they don't take their horrible product back. They are scammers, so stay away! Avoid, avoid, avoid!!!!!!

I bought a painting from this company and I did not read the small print you have to pay customs. I did not pay the customs and the painting apparently was sent back. I have been in conversation with them since then which was December 2025 it has been ongoing without any kind of help. I've asked them constantly to see what's going on for me. It is difficult because I do not speak the language but I needed this painting for an Interior Design project which I haven't got, I now have completey given up on this company. They have not helped me enough. They do not reply to WhatsApp messages on time. I have messaged them on Instagram and I'm having to repeat myself over and over again even though I take responsibility of not paying the customs I actually thought it was a scam because the sender is not the same as the company name so my recommendation is do not buy from this company buy from the UK if you are looking to buy a canvas or painting

DON’T BUY!!!!!!!
DON’T BUY!!!!!!!

0 Stars but 1 was the lowest. Received a lovely painting after several weeks back and forth in Europe and finally delivered, but with a broken inner frame. Due to the Long waiting time and unusable painting I asked for money back but this was refused by the Company. Don’t buy. Find another Company that gives you your money back if the painting is broken.

Terrible framing, very poor customer service. The canvas print was not fitted into the frame properly, with one corner of print top edge being noticeably lower (by ~7mm) than the other. Poor attention to detail pre shipping. Emailed them to raise this problem but they haven't follow up. Item took 3 weeks to ship to UK and I had to pay import tax as well - consequence of bloody Brexit, but this wasn't explained, thought delivery charges covered all that. Very disappointed because the actual canvas print is RELLY lovely, but I won't buy again from Neibac.

The product I ordered is very nice. Good quality and looks like on the website. I am really very happy with it.
The delivery took some time and the shop was quite slow in answering my questions but now everything is good and I am very happy with my picture.