Neewer Reviews 186

I previously bought Neweer products and thought them good value for money. I needed a backup tripod so thought would buy direct, I assumed wrongly would be faster and easier..... HUGE mistake... y... See more

I bought a white backdrop. I found the material to be low quality with stitching loose in some areas and it did not meet my needs. Although their policy states I am entitled to a full refund plus shi... See more

I bought a tube light last month but couldn't figure out how to reset it. I first contacted their online chat, but the agent wasn't sure either. Then I emailed their support team and got a clear answe... See more

I've owned various flash units in the past, some which were AC powered and required manual adjustments on the flash units. But I now rely on 2-Q4s, a Q3 and a Z2 which not only allow me to light just... See more

Product information was very detailed on the website which made selection an easy choice. Simple order process and exceptional delivery time. Whole process could not have been any easier. The shoul... See more

Bought some new studio lights and had some questions about how to set them up. Called their customer service number and they were very helpful, and while they didn't know some of the more technical st... See more

After several months of reviewing a few camera stands for my "top/down" shooting needs, I chose Neewer because of its overall size, customer reviews, weight tolerance, and the fact I've used other Nee... See more

I had an issue with an item I needed to return, the service from Sylvia on the returns department was exceptional, contact right the way through with updates at every stage. Couldn’t fault the service... See more

I order two RGB continuous lights, C stand and a snoot from neewer and as soon as I got them they were better than I expected. Also as far as shipping I got free shipping so it was standard and even w... See more

Ordered a video tripod. It arrived fast but when i opened the tripod carrying bag and took the tripod out, parts started falling off the tripod like a tiny screw with triangular end, a plastic cap (... See more

I had a small issue from a customer service perspective. My initial review wasn't exactly glowing however I found that Neewer is more than interested in Customer Service. I got a direct call from the... See more

There were issues with my delivery and delays. After reaching out to Neewer to complain, I was contacted by Customer Service Manager Mike from the USA. Whatever issues that happened have been reso... See more

So good! Purchased a few pieces of equipment and impressed with their quality. Customer service was super helpful when I had an issue with one of them and they sent a replacement part really quickly.... See more

When the item was missing an part, it was replaced without question. They answered all my questions in a timely manner. Lovely customer service.

I had one of the best customer service experiences ever with Neewer. I had a complicated situation with shipping, delivery times, and product returns, and Flora from the UK team went above and... See more

I am replacing my current studio equipment, wanted the flexibility of a strobe that would work with its own battery pack and so opted for the Neewer Q4. There was an issue with the suppl... See more

I ABSOLUTELY LOVE NEEWER PRODUCTS AND THATS ALL I SHOOT WITH AND WILL CONTINUE TO SHOOT FOR, FOR AS LONG AS I AM PHOTOGRAPHER.

I bought a NEEWER 10-inch RGB Dimmable USB Selfie Ring Light, NEEWER NK800 24 x24"/60x60cm RGB Softbox Lighting Kit with App Control And more items that I later wished to change. T... See more

Thanks you so much team for helping me and its been really great using the product

The package arrived safely and without damage.

I love my flash fast delivery and a great product

I ordered the wrong flash, meant to get the one for Nikon and somehow picked Sony instead. Reached out to customer service and a few days later it was all sorted. They were great even though it was my... See more

I recently bought the GL light kit from Neewer .The quality of the light is exactly as expected . however, I ran into an issue and needed refund/replacement Instead of sending a new set ,they offe... See more

I’m very happy with my Neewer’s products GL1 Pro and GL25b and their customer support. I’ve been using Neewer GL25b lights for a while and really like the build quality and performance. I bought... See more

Edit: the problem seems to be resolved. After a long time but they resolved. Ordered on Neewer official store on Aliexpress but no product arrived. And no refund. Actually it seems parked in a mi... See more

Extremely disappointing customer service. I ordered a heavy duty light stand, however, it wasn’t delivered once and was taken to a depot over an hour away from my house for collection. When I told nee... See more

I’m extremely disappointed with Neewer’s customer service. According to their return policy, I fully meet all the requirements to return the item. Instead of providing clear return instructions, they... See more

Very poor returns experience. The item was faulty, yet there were no clear return instructions included. Despite this, I still had to pay for the return postage myself. The return address provi... See more

Do not buy from Neewer directly! Beware! They have no customer service in EU or AU and will not answer your emails. I simply needed to change the recipient name after I made a large order and they tot... See more

I experience a Terrible Experience with Neewer Website Purchase and customer service. I've been a long-time customer of Neewer and have generally trusted their products. But after my recent e... See more

I bought a Q3 and the On/Off button stopped working after a year or so. I sent a video showing this and was told that it needs to be replaced. Initially I was offered the Q4 model at a ‘heavily discou... See more

Did not receive my item. Eventually found it was delivered to another address. No notifications received about impending delivery and no notification after delivery, or photo to prove delivery. Conta... See more

Super low quality products. Manuals, kit, cords, led’s and espeacially diffusers and stands seem like its relabelled cheap cheap crap.

I ordered a three way geared head on the fathers day sale. the unit I got came with clear signs of use. It had been mounted to a tripod previously as seen with wear underneath and nether bits of p... See more

UPDATE: They have pretended to refund the money and accept the chargeback, but after a lengthy conversation with the bank they have not done either. Pretending to refund is a common tacti... See more

How the hell is this company still in business. Over £400 worth of gear hasn't turned up. 2 of the items were apparently delivered and left behind bins. According to the tracking. Now I've had 3 e... See more

My NEEWER 2 Pack Upgraded RGB660 PRO II LED Video Light Kit arrived damaged last week. I complained and took photos, NEEWER customer service tried to offer me a £10 discount on the £162 lig... See more