From order to delivery 2 days notification at every stage, ordered same dress 2 colours and very pleased with both, sizing was great bit tight on the tummy but nothing a bit of magic shape wear won’t... See more
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Review summary
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From ordering to receiving the dress was only a few days. The dress came and it is gorgeous. I ordered the blue with gold pattern long dress in a size 12. It fits perfectly. A bit tight round my tumm... See more
Company replied
Would have been a 5 but had postage deducted even though I bought another dress to replace the returned item and spent £70 pound ??
Company replied
Loved the dress I ordered just too low in the bust area for me so unfortunately had to send it back
Company replied
Company details
Written by the company
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Contact info
United Kingdom
- customercare@needsnolabel.com
- needsnolabel.com
4.2
Great
145 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Orange Foil Halter Maxi Dress
Orange Foil Halter Maxi Dress - Exceptional from start to finish!
Ordered the dress on Wednesday and it arrived the next day. The dress is fabulous and I will be buying more from you.
16 April 2026
Unprompted review
Great service and lovely dress and for…
Great service and lovely dress and for ist time a true
Usually the size on the bust is a bit small
28 February 2026
Unprompted review
Reply from Needs No Label
Hi there,
Thank you for the lovely review and we take onboard your feedback regarding the bust sizing. We hope to see you again soon!
Many thanks,
NNL Customer Care
Fantastic brand and amazing selection.
Fantastic brand, and amazing quality clothing. Stunning selection of unique pieces!
17 March 2026
Unprompted review
Reply from Needs No Label
Hi Katie,
We really appreciate you leaving us such a lovely 5* review and hope you shop again with us soon!
Many thanks,
NNL Customer Care
Amazing customer experience and clothes
Amazing customer experience and gorgeous clothes! Highly recommend.
17 March 2026
Unprompted review
Reply from Needs No Label
Hi Cat,
Thank you so much for your 5* review and we hope to see you again soon!
Many thanks,
NNL Customer Care
Disappointing
Disappointing. I ordered two dresses of the same model, same color, size 14, and both arrived with defective busts. However, since I really liked the design, I ordered one size larger so I could have a professional alter the bust to fit my size 14. This was the only way for me to get a suitable dress.
Another issue is the store’s return process. I will never order again because they require proof of the dress defect, which I find unreasonable. Nothing is easy here.
2 March 2026
Unprompted review
Reply from Needs No Label
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the issues you encountered with the dresses. This is certainly not the level of quality or service we aim to provide.
We understand how frustrating it must have been to receive two items with the same defect, and we appreciate your patience in trying to find a solution. Your comments regarding the return process are also very important to us, and we will be sharing this feedback with our team as we continually work to improve our procedures and make them as smooth as possible for our customers.
If you’re open to it, we would really like the opportunity to look into this matter further and assist you. Please feel free to reach out to our Customer Care team via our customer care email address, and we’ll do our best to help resolve the issue.
Thank you again for bringing this to our attention.
NNL Customer Care
Reply from Needs No Label
Hi Nicola,
Thank you for taking the time to leave us a review! We're really happy to hear your positive feedback and hope to see you soon!
Many thanks,
NNL Customer Care
Reply from Needs No Label
Hi Claire,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and that it arrived quickly. Your recommendation means a lot to us, and we look forward to seeing you again soon!
NNL Customer Care
Dress was lovely but too small n too…
Dress was lovely but too small n too long but difficult to return, I send an email as requested but haven’t had any response, I would never had ordered if I knew it was going to be this much trouble!!!!!!
26 February 2026
Unprompted review
Reply from Needs No Label
Hi Debra,
I understand you’ve had some trouble arranging your return — I’m really sorry for the frustration this has caused.
As we are a concession brand selling through Debenhams, returns do need to be arranged directly with us via our customer care email at customercare@needsnolabel.com. Once you contact us, I can use your email address to generate and send over your return label.
Alternatively, if you’re happy to provide your email address here, I can arrange the return for you straight away.
Many thanks,
NNL Customer Care
Good service from start to finish
Ordering of item was easy and it was received in good time as well. Dress is really nice and so comfortable to wear. I returned my first item due to incorrect size and there was no issue with that either - received money back quickly.
31 December 2025
Unprompted review
Reply from Needs No Label
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear you found the ordering process easy and enjoyed the dress. We’re also glad your return was smooth and hassle-free and we look forward to serving you again soon!
Many thanks,
NNL Customer Care
Loved the dress I ordered just too low…
Loved the dress I ordered just too low in the bust area for me so unfortunately had to send it back
4 February 2026
Unprompted review
Reply from Needs No Label
Thank you for your feedback. We’re so pleased to hear you loved the dress, though we’re sorry it wasn’t quite the right fit in the bust for you.
We appreciate you giving it a try and hope to help you find a style that’s perfect for you next time.
Many thanks,
NNL Customer Care
Fabulous service
From order to delivery everything was spot on , was given notification at every step , easy order and delivered within 3 days .
Dress is beautiful and true to size .
17 February 2026
Unprompted review
Reply from Needs No Label
Hi Val,
Thank you for your wonderful feedback. We're pleased to hear that everything from ordering to delivery went smoothly and that you found the updates helpful.
It's great to know your dress arrived quickly and that you're happy with the fit and quality. We truly appreciate your support.
NNL Customer Care
Arrived really quickly
Arrived really quickly. Absolutely love the dress. It is a lot longer than it looks on the website which is a good thing. My sister bought the same dress and when I saw the length I wanted to get one too. Maybe the model is a giant!
10 February 2026
Unprompted review
Reply from Needs No Label
Hi Katy,
Thank you for your kind review. We're delighted to hear your dress arrived quickly and that you're pleased with the length.
We appreciate your helpful feedback about the fit, and we’re so glad both you and your sister are enjoying the dress.
Many thanks,
NNL Customer Care
My dress arrived very quickly
My dress arrived very quickly. It's really beautiful and fits perfectly. Good quality item. I will definitely be buying more cloths from this company
16 January 2026
Unprompted review
Reply from Needs No Label
Hi Sara,
Thank you for taking the time to leave us such a lovely 5* review! We are so glad that you were impressed with your order and our overall service and we hope to see you again soon!
Many thanks,
NNL Customer Care
Fantastic dress!
I'm very happy! The dress fits perfectly. It's very flattering, lovely material, and it arrived very promptly. Thank you! Teraise Allan
31 December 2025
Unprompted review
Reply from Needs No Label
Hi Teraise,
Thank you so much for your lovely feedback! We’re thrilled to hear you love the dress and that it fits perfectly.
We truly appreciate you taking the time to share your experience and hope you enjoy wearing it.
Many thanks,
NNL Customer Care
Perfect sizing
Lovely dress, I debat d should I size up as my experience with buying online can be that way but the sizing is perfect , very soft material.
12 January 2026
Unprompted review
Reply from Needs No Label
Hi,
Thank you for your lovely review! We’re so pleased to hear the sizing fitted perfectly.
We really appreciate you sharing your experience and hope you love wearing your dress.
Many thanks,
NNL Customer Care
Absolutely amazing service
Absolutely amazing service - ordered between xmas and new year and was dispatched the same day ! Lovely item and fab price
10 January 2026
Unprompted review
Reply from Needs No Label
Hi Jo,
Thank you so much for your amazing feedback! We’re delighted to hear your order was dispatched so quickly and that you love the item.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Many thanks,
NNL Customer Care
Quick shop
The website was clear and easy to access. Ordering was simple.you delivered in recommended time.
29 December 2025
Reply from Needs No Label
Hi,
Thank you for your kind words! We’re glad you found our website easy to use and that your order arrived on time! We hope to see you again soon!
Many thanks,
NNL Customer Care
Gorgeous but small fit.
It was a gorgeous dress but unfortunately it was too small. I’m a standard size 14 but this was just too tight around the waist and I couldn’t get the zip up. Perhaps I’m not so standard after all!
20 December 2025
Unprompted review
Reply from Needs No Label
Hi Jane,
Thank you for sharing your feedback. We’re so glad you loved the dress, but we’re sorry to hear the fit wasn’t quite right.
If you’d like, we’d be happy to help you with an exchange for a different size or offer guidance on our sizing to find the perfect fit. Please don’t hesitate to reach out to our team.
Many thanks,
NNL Customer Care
What a lovely dress
This is such a gem of an online clothes store. Their clothing is well made, exactly as described and a joy to wear. The eebsite is easy to use and the delivery was quick.
29 December 2025
Reply from Needs No Label
Hi Liz,
Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying your purchase and that our website and delivery made your experience easy and enjoyable.
We truly appreciate your kind words and hope to welcome you back soon!
Many thanks,
NNL Customer Care
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