neat. Reviews 4,100

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and pleasant scents, often noting how well they clean various surfaces and items. Many appreciate the eco-friendly aspect, particularly the refillable and recyclable packaging, which also saves space. The delivery service is frequently highlighted for being fast and efficient, with items arriving promptly and well-packaged. Reviewers find the overall user experience positive, enjoying the ease of use and the quality of the reusable bottles. However, some customers experienced issues with the product dispensers, specifically mentioning that the pumps fail to spring back after a few refills. A few other people also felt that certain products, like the toilet spray or body wash, were not as effective as expected or required a large amount for proper use.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the pleasant and long-lasting... See more

Quality

Customers consistently note positive experiences with quality, praising the effectiveness of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of use of the products and... See more

Service

Customers had positive experiences with service, often describing it as excellent, fast, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Home Goods Store

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve replace my old more expensive…

I’ve replace my old more expensive toxic free products with the amazing multi service cleaner, foaming toilet and bathroom , the bathroom doesn’t easily ciw my stand alone bath rise mark so leave it for a while then wipe over with

26 May 2025
neat. logo

Reply from neat.

Hi karen.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

ABSOLUTELY LOVE THE PRODUCTS

ABSOLUTELY LOVE THE PRODUCTS. We have the multi surface cleaner, glass cleaner, floor cleaner, bathroom cleaner, foaming toilet spray, daily shower spray and the hand soaps. I love how well they clean and kill 99.9% of bacteria whilst being plant based. I feel happier using it everyday with my young children around, limiting their expose to strong chemicals but still being able to clean and anti bac surfaces. They smell divine!! I live the floor cleaner sprays directly on to the floor so i can do it quickly and not have to bother with the faff of buckets of mop water!

2 June 2025
neat. logo

Reply from neat.

Hi Jasmine.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

A bit of a washout!

Whilst I love the hand wash, I find the foaming shower gel very mediocre. It does not foam at all very well. You have to use much more than the 4 to 6 pumps to get a decent wash. The smell when diluted with water is rather insipid.

24 May 2025
neat. logo

Reply from neat.

Hi Michael. Thanks for taking the time to share your feedback with us.💚

Rated 4 out of 5 stars

I bought most of the range of your…

I bought most of the range of your products and they all smell LUSH! I also love the concept of the foaming body wash as I'd not seen this anywhere else.
I haven't given you 5 ⭐ as the washing up liquid doesn't cut through grease the best and the toilet foam didn't get rid of stains like other brands have. I will try adding less water than instructed to make the cleaners a bit more concentrated and see if this improves

30 May 2025
neat. logo

Reply from neat.

Hi Freya.

Thank you for your review! Have a neat day!✨💚

Rated 2 out of 5 stars

To be honest I didn't think that the…

To be honest I didn't think that the smell was very strong in fact I could barely smell anything at all it wasn't terribly Pleasant

30 May 2025
neat. logo

Reply from neat.

Hi Sheila. Thanks for your feedback. Can we check that you used a full refill concentrate when mixing up your solution? We would love to hear a little more about your experience. Please reach out to us at hello@neatclean.com 💚

Rated 1 out of 5 stars

I got the foaming washing-up spray

I got the foaming washing-up spray, and the lime and matcha scent is very strong, like spraying perfume on my dishes! I expected something lighter and more subtle from a product that claims to be safe and natural. I also bought several other products but haven’t tried them yet. One of the aluminium bottles also arrived with a small dent.

11 June 2025
Unprompted review
neat. logo

Reply from neat.

Hi Carmen. Thanks for your review. We are sorry to hear you find our popular Lime and Matcha fragrance too strong. We also have a Mango and Fig fragrance available in our Foaming Washing Up spray, which you may prefer. We are also sorry to hear about the dent in your bottle. Please reach out to our customer care team, who will be happy to help. 💚

Rated 5 out of 5 stars

Excellent cleaning product

Excellent cleaning product. Ecologically friendly and Simple to refill. It’s hard wearing enough to withstand tough handling. There’s a lovely range of fragrances to choose from too.

29 May 2025
neat. logo

Reply from neat.

Hi Hilary.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

The new foaming shower wash isnt for…

The new foaming shower wash isnt for me. My skin is left itchy after use. Its a shame as I really wanted to use it.

22 May 2025
neat. logo

Reply from neat.

Hi Ann.
We are sorry to hear this. Our body wash has been dermatologically tested and is formulated for all skin types, including sensitive skin. However, we recognise that each person's allergens are unique. Thanks for sharing your feedback with us. 💚

Rated 5 out of 5 stars

Gorgeous cleaning products

I love the multi surface cleaners. I bought the starter pack with Mango & Fig and Lime & Matcha fragrances. Both smell gorgeous and the fragrance lingers for a good while. They’re anti bacterial which is great. A brilliant product and half the price of a similar brand. Will definitely buy again.

28 May 2025
neat. logo

Reply from neat.

Hi Julie.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Love the products

Love the products and being able to adjust my subscription really works for me.

28 May 2025
neat. logo

Reply from neat.

Hi Lynda.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Lovely product

Lovely product. Amazing on my bathroom.

26 May 2025
neat. logo

Reply from neat.

Hi Cheryl.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

I can't say I'm keen on the products

I can't say I'm keen on the products. I don't think they last very long and are just not as effective as other products that I buy. I was keen to make the switch to more sustainable options, however I think I could find better alternatives at a lower price.
I would have liked to return everything but I hadn't realised you had to pay for returns so I haven't bothered. I'll use up what I have purchased, however I don't think I will buy again in the future.

19 May 2025
neat. logo

Reply from neat.

Hi Emily.

Thank you for your review and your feedback. Have a neat day!✨💚

Rated 5 out of 5 stars

Great product

Absolutely love this hand soap smells gorgeous and is really kind to hands my husband used to have reactions to different hand soaps but since using this he doesn’t have a problem

24 May 2025
neat. logo

Reply from neat.

Hi Suzanne.

Thank you for your review! Have a neat day!✨💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look