North Carolina State Employees Credit Union Reviews 26

My uncle died, went with my aunt to handle the business, had to return 5 times. A lady names Blessl Barbour talked to my aunt like she was a child. She did not want me involved, in the decision making. Uncle had secret accounts, they lied and told my aunt after getting a letter from the courts, she could see the accounts. We are here now visit #5, they stalling I cant figure out why! We still cant see until we get a letter of Administrator...why were we not told this on visit 1. Ruth and Blessel on Vandora need to go back to training. Another question, why yall allowing married people to open accounts w/o beneficiary or pod? For that matter why is anyone allowed to do this! Let me give proper credit to the last Lady we spoke to, she knew what the form was, dont remember her name but she is to the left of Ruth when facing Ruth's office. It was almost like they did it on purpose

Great bank in Newland. New and modern. Very friendly staff. Always prompt and give easy direction.

Been with SECU for over 20 years. Recently lost my job last year and was unable to pay off my SALO account and credit card. My SALO account was charged off so therefore I was told in a letter that I would have limitations to my account. Tried to go online to view my account and they took away my rights to do that. I was under the Second Chance program and got a text saying I will no longer be receiving text messages. So therefore I didn't get the alert that I had items trying to clear. I contacted the Operations Center and I was informed that they closed my checking account .So therefore I couldn't put money in my account to clear the items. The remainder money in the account was moved to my savings to close my checking. I was also told that whatever tries to come thru will be rejected and I would not be charged for NSF fees. I had this conversation recorded. 2 days later I had learned that I was charged $60 in NSF charges. I called the Hillsborough branch where I originally opened my account in 1994 and questioned why when the account was closed. I was told it was not closed. I told them it was closed and that is why I couldn't make a deposit. Then we went over dates of correspondences that they have sent me. I was given 15 days to pay a balance or I would have limited access to my account but not closed. It was dated February 5 and my checking account got closed on the 18th. They couldn't give me proper explanation what happened and also why I was told my account was closed. That conversation was recorded as well. I was placed on hold for a manager. I was on hold for a long time and eventually the manager Tyretta came to the phone. She also told me the account was never closed because they couldn't close it because I still had items trying to clear. But the lady who I spoke to at the Hillsborough branch prior to Tyretta had read a letter out to me that I was to be receiving soon that they closed my account but it's not closed??? So we are going back and forth about the closed and non closed account, charge off and that I am responsible for the $60 in which I refused to pay because I was not given accurate information and I wouldn't have been charged. I asked her about comprehension issues and she stated that I had the comprehension issue. She finally admitted that the person at the Operations center didn't close the account correctly. She refunded back the $60 and said she was going to put my account in a hold to debits status so that they would get rejected. Then she said ANYTHING that tries to come to the account will be rejected and my account will close. And I have that recorded. Well I had filed my taxes a few days prior to them closing my account and the IRS will not allow you to change financial institution once refund is submitted. So my refund arrived February 25 in which my account was closed. The refund was supposed to have been rejected and sent back to the IRS but the credit union opened back up my checking account to deposit the funds so that they can take the charge off amount from the SALO which was most of my refund. I had already told the Hillsborough location that I would pay the advance back once I get a job but Tyretta acted like it didn't matter because it was charged off but it still had to be paid. So therefore they knew I had a refund coming and it appears to me that they never closed the account so that they can receive the refund. So the credit union was deceitful which is cruel. I didn't mind making payment arrangements. I had talked to that branch several times and they were aware of my situation and didn't off a resolution. They just sent correspondences in the mail telling me I need to comply within so many days from the date of the letter in which I was never given. SECU is a horrible place to bank. They've made changes supposedly for the better but instead the worst. When changes were being made I had difficulty balancing my account because of how they had items in activity for a long period which was not giving you a more accurate balance. One day I will be in the negative for some unknown reason because there was no paper tail. And them the next day you have a positive balance without that paper trail. My money was always off as if they were stalking money. And other members had complained about that same issue. I'm glad that I bank at another credit union.

I've been a member for almost 30 years, and I used to be proud of that as a fact, but no more.
Their dispute team is the main reason I feel this way, which is problematic from the top down.
In detail, I had a dispute that wasn't too complicated, so I expected another prompt provisional credit and the closing of my dispute, instead, the case was closed for insufficient evidence. Immediately, after receiving this letter I called Walmart, the disputed company. Because they never disputed the hold put on an error made, they gave me their transaction number, releasing the hold. The reason I filed the dispute was the amount of time it was taking, not any discrepancies, yet, my case was closed.
This was so simply done I had to ask the investigator's manager, India Hood, for details of their investigation.
She said, she couldn't find any details of an investigation, yet, after giving me my initially deserving provisional credit, they stated that they were continuing to investigate a closed case, which didn't allow me to buy anything else from Walmart online until they've finished their undocumented
investigation. Obviously, this was their vindictive way of prolonging my dispute through, immorality, unprofessionalism, and incompetence.
Mostafa Foluke'.

If you want to travel back in time to a place where ACH is almost impossible and you can expect 8 business day and 10-11 day calendar holds on corporate checks. They have no business holding customers money hostage for a week and a half. Don't get me started on the archaic platform and 15 day bill pay policy or the low rates when compared to other credit unions. I do not think a worse credit union exists.

Was a member for 23 years. Paid off car loans; they closed my checking account after a few NSF transactions which I paid the fees from. Went through a couple of rough days

I have been with secu for close to 40 yrs. It was great until about 7 yrs ago. Since, I have experienced fraudulent and suspicious activity. Each time I have a problem with money deducted fraudulently, it takes weeks to resolve and it always costs me, not secu. I recently noticed a double deduction within 5 mins & notified secu immediately. It was too late to stop the payment. It took 15 days to get a refund. In the past, Ive had my direct deposit moved to an unknown, online acct, without my knowledge or permission. The first time, I received a letter in the mail from secu, but it was too late to save my deposit. The 2nd time, I never received a letter. How is that possible? That required an OIG investigation, which took weeks but I wasnt allowed to know their findings. These long waits lead to late payments and damage to my credit report. Recently, I had a negative balance of $1321.00 . I did not have overdraft protection, so why wasnt my purchases declined the night before, when I knew my balance and it was showing as my balance. I went to my app and saw 6 separate purchases on my transactions that were deducted twice. Within one hour, the second transactions vanished. Im not accusing anyone of wrongdoing, It could be human or computer error. Yet, the negative balance were the exact amount of the double deductions. My local branch staff are kind and professional, but after hours at the operations center, I ve encountered rudeness and unprofessional issues. My shares acct has even been accessed and deducted! Somehow, each time when thres a conclusion, my claims have been proven correct and truthful. I ve been forced to borrow money to survive when waiting for my funds to be returned. Even when a reputable business refunded my money, it appeared in transactions but I was told I could not access it until secu was sure they had their money back! Again, I begged them not to pay it but my request was denied. I did all the work, making calls to the business to get my refund because a rep told me if I filed a dispute, it could take 14 days to get a refund. When I called when it was returned in my transactions, I was informed it could take 15 days because I couldn't get my money, until secu got theirs. I have reached out to management in tbe past and I was impressed with their concern. Not so much in the present. I am guilty until proven innocent. If anyone uses secu, I hope u are a mathematical wizard with knowledge of how criminals operate. There is something bizarre going on @ secu and I intend to do all I can to ensure a forensic audit. Its one thing to have money missing from my acct, but how do u put a price on credit damage, late fees and being forced to borrow money to survive until u see a refund. I intend to find the answer ro that question! If it is proven I am wrong about a negative balance, I will admit it. You will never get an admission from secu when they are proven wrong.

Amber from the Asheville team helped me with all of my issues today. I am legally blind was unable to log into my account on my own. She helped me do that. I also had a fraud alert and she helped me fix that. She stayed on the phone with me while I went to a third-party website to add funds to an account That I needed to do for a family member to make sure that my account would work. She even stayed on the phone with me while I made an account with that website as well. She went above and beyond her call of duty today and deserves some kind of accommodation for all of her hard work. I had to change my password and my address and she walked me through step-by-step how to do it being legally blind makes things difficult. So she told me exactly where the buttons were to click on the website. She made my entire process effortless and solved all of my issues.

I was trying to close my joint account that I shared with my recently deceased husband. I spoke with a representative who was not only rude, but downright hostile, so much so, that I terminated the phone conversation. After taking a break from this conversation to calm down, I tried closing the account online, only to be advised to call a phone number, which I did. When doing so, I was advised that I must mail a hard copy of a notorized letter of intent to the credit union. My entire career was in customer service. I have NEVER experienced such a negative response from an establishment. I wholeheartedly recommend that one avoid this credit union at every opportunity.

I went the SECU in Pineville to deposit money into my sister's account. I found the teller to be very rude and unprofessional. I asked for her supervisor who tried to defend her behavior without even listening to what I was telling her. I only wanted to make a deposit and she made it a drawn out affair and kept acting as though she couldn't make the deposit without me start which account. I'm like I don't know, I've never had anyone ask me this before. I just wanted it in an account with my sister's name on it. Then she kept saying I can't give you any information. I'm telling her I don't need information I just need the funds deposited.
Her additude and the way she handled it was totally ridiculous. I told her I never had a
problem with anyone else while making a deposit. This should have been a simple 2 minute transaction. After she raised her voice it was over. I asked her if she was having a bad day and asked for her manager. I told her manager she needed to go
home/take a vacation day or something
because she didn't know how to talk to people. I didn't feel like the manager was taking the complaint seriously so I let her manager know I was going to report the incident to their home office to make sure the report was not swept under the rug. I also advised the teller needed to be retrained. While I was reporting her to her manager the teller managed to make the deposit. If she had done her job in the beginning this could have all be avoided. Based on this experience I would give this office zero stars if I could. Now the Ballayntne office is amazing. They give 5 star service compared to the zero star service I received in Pineville today!

Been with them 15-20 years and never had issue. First issue i have they want help. I got scammed but they said there was insufficient evidence to refund my money back.

Used to be a good option with great customer service. Now, they arbitrarily change loan products with no customer notice mid projects. They give a loan to use to do home renovations at a high interest rate and then after finishing the renovation, change loan products so the loan can't be refinanced into a new first mortgage as it has been numerous times before. Worst service ever. Completely unreliable. Customer service is zero. Just keep stating it is a new policy they just adopted (after doing business for decades the other way). Go elsewhere. You can't trust their business practices. The corporate office offered no assistance.

My friend gave me a SECU gift card but it didn't work in the store. I called your support number and agent is asking the registered name for gift card. How do I know what name SECU is putting in their system when it is a gift to me from someone? I requested agent to connect with the supervisor but declined. this was worst customer service experience.

I was told to get an account with SECU by a loan officer in my local branch. My credit is fine, I am the store manager of HWY 55 were all of them eat at for lunch in Laurinburg NC. I was approved for an auto loan and a Mrs. Jennifer Sneed
Consumer Loan Specialist I
Lending Contact Center
1-888-732-8562, basically denied my loan saying that she couldn't verify my income after she received my driver's license which showed my black face.
Here is the BS one of my employees a White female who makes $9.00 per hour and had an unpaid loan on her credit was giving an auto loan by Jennifer Sneed Consumer Loan Specialist I Lending Contac Center
1-888-732-8562
With only a receipt of a paid off student loan, The white girl only paid $35.00 toward a $17,890.00 student loan debit. And she nor anyone at SECU ever called to verify her income! Hwy 55 doesn't do direct deposit; I was asked for that at first, I honestly told her the truth then she asked for pay checks that had been cashed at Walmart, so I went to Walmart this toke 3 days for them to go into their system to access those checks and I sent them to her and then she lied and said she could not verify my income so at this point my loan was canceled.
If you are Black, you may want to beware of SECU I found out today that there are 100s of black people with this same issue that has happened in the past with her and many other white loan officers dealing within the SECU online Processing center.
I am currently looking for as many minorities on all social media site to help out in a class action lawsuit as to get proper compensation or at a minimum the termination of the racist parties involved. I have a lawyer who will take our case we should fight back and make an example of people like her.
My contact information is:
murdockderrick129

I don’t know about Williamston but Mr. Abdel at the Thomasville NC location is top notch in customer service and needs a raise! He’s very knowledgeable and very helpful whenever I see him, thank you brother and I hope you get that raise God willing!

I've been an SECU customer over 4 decades and was formerly pleased. But now, after several episodes of horrendously rude customer service in Statesville, I am in the process of closing all my accounts there and moving them elsewhere. As a tip, don't believe that they will provide the services that their policy promises. Ain't gonna happen and they will tell you so with a smirk on their face. bye, bye....

I don't normally post reviews, but if this can help someone, it's worth the time. I recently sent money from our SECU checking account through Venmo to make a deposit for a vehicle. We are not on Facebook, but my supervisor told me that a friend of hers was selling a car and—long story short—I sent the deposit. I found out the next day that the person's Facebook account had been hacked and the hacker was also using her cell number. I have known my supervisor for years, and she felt terrible about falling for this as well and telling me about the vehicle. I'm sure other people were also scammed. I immediately called NCSECU, and they told me I could not dispute the charge until the transaction posted. I'm not sure why it couldn't be stopped while pending, similar to the way we stopped checks back in the day, particularly if you know it's a scam. Once the charge posted, I called to dispute it since it was fraud. I also filed a police report and provided that information as well. I was told I would hear something within 10 days. Ten days later, I received a letter stating the dispute was declined and that I could request the notes from the decision if I wanted. I called today to request the documentation from the investigation (I'm not sure what type of investigation actually occurred), and the guy acted like he had no idea what I was talking about. What bothers me most is that my wife and I have been with NCSECU for 30 years and this is the customer service we receive. No phone call, no follow-up questions, nothing. Just a letter saying you're out of luck, and that's it. It was my fault for initially 'authorizing' the transaction, of course. But even if I will never see a penny of the $2,000, you just expect more from a bank you have been loyal to for so many years. We will be moving our money to a different bank. Not that we will be missed, obviously, but we just don't want to stay with a bank that can't at least provide some level of support in a situation where you already feel helpless. Again, I hope this will help someone out there.

It is rare that I feel like more than a SSN with NCSECU. Customer service is an oblique construct with the organization but there are a few that hold true to their publicized ‘values’.

I don't think it should take over 9 days to verify a settlement check. The other bank is just 30mins up the road. It's ridiculous at the amount time to hold your funds we will be finding another bank I'm so disappointed and dissatisfied with this bank and been with them few years.

I've used 4 different branches as my "primary" base. Virtually every experience I've ever had has been fantastic. And their loan rates are better than most.