Great plants as usual! Most importantly, the in-house delivery ensures that plants arrive in perfect condition. So much better than delivery through the usual carriers. Also, the delivery costs are mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always re... See more
Company replied
ordering with North Carolina Farms was fast and easy, many selections to choose from. the only comment I have is you use amazon delivery, and many of the plants were flat, they must have placed heavy... See more
Company replied
Fantastic experience from the first call to order our 630 assorted coleus plants to delivery of them. They were careful to let us know when they would be delivered so we were able to be there to put... See more
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Company details
Information provided by various external sources
A wholesale starter plant company with more than 40 years of service supplying rooted plugs and unrooted cuttings to the greenhouse industry.
Contact info
Forest Drive 4205, 28079, Indian Trail, United States
- 800-436-6248
- orderinfo@ncfarmsinc.com
- ncfarmsinc.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We're sorry to hear you found some insects on your plants. Please call the office and give us all your information so that we can get a claim started.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
I was surprised and disappointed in the quality…
I was quite disappointed in the quality of some of the plugs this year.
This is the third consecutive year I've made similar springtime orders of SunPatiens plugs and the quality has always been spectacular. This year however, three of the five flats were overgrown - two particularly so - resulting in significant damage during packing. (They were delivered the next day, so that cannot be attributed to shipping damage.). As a result, approximately 15% of my order was unsalable as received.
28 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear you had some problems with your plants. Please call the office and let us know so we can make things right.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Customer service has been great every…
Customer service has been great every time I have a question. Plants always arrive healthy and on time.
23 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad your order arrived in fine shape.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Delivery on time but with issues
I have exchanged emails with Elizabeth beginning 4/25. We lost quite a bit of the genovese basil (looks like frost damage). I have 90 plugs usable/of 280 and trying to nurse some of the others (I sent pictures). Tomatoes looked to be 'ok' but tall and many that were laid down are damaged mid-stem. I am up-potting those deeply and expect they will be ok. Thank you!
22 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear that there were damages in shipping. Thank you for calling the office and getting us all the information so we could file your claim.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Order was not complete
Order was not complete, 2 orders of 35 each petunias were missing as well as 100 mixed impatiens, I phone immediately and was told they would be shipped today 4/27.
20 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear your order was missing items, but are glad the office was abloe to ship those out the same day.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Received in good shape on date promised
21 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Too many plugs were overwatered
Too many plugs were overwatered, developed root rot and died. Got a partial refund but I would have much rather had the plants. Now I'm stuck. Same thing happened last year. The two years before that all plugs were perfect. Will look elsewhere for next year.
21 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear that your plants came in too wet. We thank you for calling in and giving us all the information. We were able to use that to re-educate our team and implemented new protocols this week.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Went there for the first time
Went there for the first time, not knowing the process. The staff was very helpful very friendly. Plants are doing great. Highly recommend.
17 April 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The absolute best!
I can’t say enough good things about North Carolina Farms. As a small nursery, finding a supplier that delivers both quality and care can be challenging but they exceed expectations every single time. The starter plants I receive are consistently healthy, well-grown, and clearly handled with expertise and attention.
What truly sets them apart, though, is their customer service. Despite being a smaller operation, I’ve always felt valued and respected, never like “just another order.” They communicate clearly, go the extra mile when needed, and genuinely seem invested in my success.
It’s rare to find a company that combines top-tier plant quality with such a personal, professional touch. North Carolina Farms has earned my trust, and they’ve become an essential part of my business. I’m incredibly grateful for their reliability and care, and I highly recommend them to growers of any size.
22 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service! We appreciate this very thorough review and will share it with the office staff. We look forward to continuing to work with you.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
My order.
The person I spoke with was very helpful. Although, the delivery person does not read the box. The box clearly says Live plants. THIS SIDE UP. I received the package in person and I straightened him out. Plants are beautiful. Lots of compliments from my customers. Thanks.
10 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
First time buyer
First time buyer, most of my plugs were great! Bacopa Snowtopia had about 15% of plugs with little soil and roots that were not transplantable. The entire tray was not as grown out as the other 5 I received. All the rest were really rooted well. The trays came packaged well too. I would definitely order again.
15 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service! We're sorry to hear about the Bacopa! If you feel they will not grow, you can take pictures and contact our office to submit a claim.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Wonderful people to do business with
Wonderful people to do business with! Always there to help when you have any questions.
16 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great company to work with!
9 April 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were packaged well and looked…
Plants were packaged well and looked very healthy
8 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Everything arrived healthy!
Everything arrived healthy and well packed. They're in such great shape, we have very little re-planting to do. NCFarms really delivered on quality!
9 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Very good for a beginner in plant…
Very good for a beginner in plant nursery. Thanks
9 April 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with your experience!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
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