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NCF LIVING Reviews 

52,755
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 12,696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often noting their patient and non-pressuring approach. Many are delighted with the quality of products received, including various furniture items, and appreciate the efficient in-store service. Conversely, a small portion of people felt dissatisfied with customer service and delivery. Some reviewers experienced a lack of communication regarding delivery dates and order updates, often needing to chase for information. Others reported unhelpful customer service when trying to resolve problems like damaged items or refused deliveries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the outstanding... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Chester store today, lovely Debbie was extremely helpful and helped us choose the perfect sofa for our family. We visited the store with our children and Debbie@chester was very friendly an... See more

Company replied

Rated 5 out of 5 stars

I have written a review before about no communication when trying to find delivery date. My sofa was delivered on the 31st july which was exactly 8 weeks got my call an hour before they arrived, i ca... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Tom in the Warrington branch. Helped us with advice on choosing our new sofa for our new home. Nothing was too pushy and explained every option we could have. Would definitely re... See more

Company replied

Rated 5 out of 5 stars

Went and purchased a sofa today at the stockton store, Shaun took care of us for our visit and was great and very informative. We went with 15 minutes till closing and he couldn't be more helpful if h... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,755)

11,906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Rob at Bristol was very helpful and knowledgable with the sofa we was looking at. He gave us plenty of space to be able to browse freely while always on hand to help us when needed.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Jack from Thurrock is fantastic

Jack from Thurrock is fantastic. It took me two weeks visiting the store at different times and he never got tired until I make the right purchase. Thanks

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Brought a sofa and bed package

I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered. It was a nice relaxed experience and very professional.
All in all was a very good experience.

9 August 2026
Unprompted review

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