Simon at Leeds ncf living was absolutely brilliant. He was friendly, patient, knowledgeable and never once made us feel under pressure. He happily answered all of our questions and gave two rather n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sue from Swansea has been fantastic. She has been incredibly helpful, accommodating and always willing to help. She even gave us her personal number so we could reach her if I needed anything, Noth... See more
Company replied
Absolutely amazing experience Arif is probably the best sales assistant I’ve ever had helpful kind funny and knows what he’s doing. Thanks Arif for the experience. Hareema was a lovely girl with a bri... See more
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First time shopping in this store. Amazed by selection & affordability! Bradley @ Uddingston was very helpful & professional. Gave us space to browse & quickly guided us on options to meet our needs &... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited the Uddingston shop and we were…
Visited the Uddingston shop and we were speaking to Csilla, who was really helpful, explained all the finance options, wrote down all measurements, even helped us find a way to dispose of our old sofas. Great customer service
3 July 2026
Unprompted review
My order (WROM2332) was delivered…
My order (WROM2332) was delivered yesterday. The delivery team were very careful not to damage my floor when assembling the table and chairs and took away all the packaging. However, after assembling the table they spent in excess of 20 minutes under the table, making adjustment to the fittings, and even had a zoom call. They were not speaking in English so I did not know what they were actually saying, but it became apparent to me they did not realise it had a swivel mechanism to extend it. I twice tried to speak to them to point this out, the first time I was ignored and the second time I was shushed. When they eventually told me there was a problem I said it swivels and they were able to extend it. I then saw a mark on each of the extending sections which could not be removed with a damp cloth. Also the swivel mechanism is extremely stiff and the extensions do not line up properly - maybe because of the adjustments they had been making unnecessarily? They made a phone call and passed the phone to me, I noted the contact name was India Team. I explained the damage, they said someone would call me back and the men left. So I am left with a marked table that does not extend properly. They also took the instruction booklet with them so we have no information.
16 July 2026
Unprompted review
Great help from Sean in uddingston…
Great help from Sean in uddingston today when buying my couch. Showed me the finance available which helped me purchase
16 July 2026
Unprompted review
Reply from NCF LIVING
We hope that you love your new sofa, George.
Many thanks,
NCF Living, Marketing Team
I purchased a bed from Csilla@…
I purchased a bed from Csilla@ Uddingston. She was very nice and knowledgeable. A great experience so far
10 July 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear this - thank you for the review.
Many thanks,
NCF Living, Marketing Team
Bought our bed and mattress at the NCF…
Bought our bed and mattress at the NCF living from Aaron in Paisley. He was super helpful and guided us through the process and made us feel very comfortable and confident with the purchase.
16 July 2026
Unprompted review
Reply from NCF LIVING
We appreciate the charming feedback, Haider! We wish you all the best with your new bed and mattress.
Many thanks,
NCF Living, Marketing Team
Aaron in Paisley provided great…
Aaron in Paisley provided great service, helped us get a good deal on a bed and mattress.
16 July 2026
Unprompted review
Reply from NCF LIVING
We hope that you enjoy your new bed and mattress and thank you for the review.
Many thanks,
NCF Living, Marketing Team
Darius delivered great service
Darius delivered great service, even past store closure, and offered a great price too!
16 July 2026
Unprompted review
Reply from NCF LIVING
We appreciate your wonderful five-star review, Omkar.
Many thanks,
NCF Living, Marketing Team
Darius at Perry Bar gave us excellent…
Darius at Perry Bar gave us excellent customer service and was very informative. Very impressed!
16 July 2026
Unprompted review
Reply from NCF LIVING
We're grateful for the splendid feedback about your time with us.
Many thanks,
NCF Living, Marketing Team
Dean at the Stoke store was excellent
Dean at the Stoke store was excellent
16 July 2026
Unprompted review
Reply from NCF LIVING
We'll be sure to let him know you said so, Mr Smith.
Many thanks,
NCF Living, Marketing Team
I just want to say thank you so much to…
I just want to say thank you so much to Elnaz for an amazing customer service today, she is so friendly and patient and did the best to me today to make sure we are happy about an order.
We will be back to order chair later and hight recommended ncf bradford with an amazing her customer service.
16 July 2026
Unprompted review
Reply from NCF LIVING
We appreciate the splendid feedback about your experience with Elnaz and hope to see you again soon.
Many thanks,
NCF Living, Marketing Team
Hugh in Paisley was extremely helpful…
Hugh in Paisley was extremely helpful in pointing us towards a sofa perfectly suited for our new home. Will be recommending ncf to friends and family.
16 July 2026
Unprompted review
Reply from NCF LIVING
Thank you for recommending us and for the great feedback, Stephen - all the best with your new sofa and new home!
Many thanks,
NCF Living, Marketing Team
Aarron in Paisley was great when…
Aarron in Paisley was great when assisting us with buying our new sofa. Really easy to deal with and every f explained in great detail and clearly.
16 July 2026
Unprompted review
Reply from NCF LIVING
We hope that you love your new sofa, Mark.
Many thanks,
NCF Living, Marketing Team
Aaron in Paisley was so helpful
Aaron in Paisley was so helpful, he was professional and got our sofa ordered quickly explaining all the terms and conditions to us.
16 July 2026
Unprompted review
Reply from NCF LIVING
We're grateful for the five-star feedback, Molly!
Many thanks,
NCF Living, Marketing Team
Chelsea was a fantastic sales member
Chelsea was a fantastic sales member. Fantastic help
16 July 2026
Unprompted review
Reply from NCF LIVING
It's wonderful to hear this, Chris.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING
We're very glad to hear that, Bintu.
Many thanks,
NCF Living, Marketing Team
Awesome customer service
Elnaz was our customer service representative. She was absolutely lovely and amazing in her approach. She was willing to answer all our questions with a smile. She took us round the store and was never at any point rude. She helped us in our decision making. I recommend her greatly to anyone looking to buy anything at ncf.
16 July 2026
Unprompted review
Reply from NCF LIVING
Thank you for taking the time to write such splendid feedback for Elnaz regarding your visit to our store, Joshua.
Many thanks,
NCF Living, Marketing Team
Elnaz 🥰
Elnaz ,
It was a pleasure to meet Elnaz
She welcomed us straight away and gave us lots of options
She has a lovely smile
She was honest with us and very patient as well and aided us in getting our 1st furniture .
Thank you so much Elnaz you were amazing
16 July 2026
Unprompted review
Reply from NCF LIVING
Thank you for leaving such wonderful feedback about your experience at our store with Elnaz, Idy.
Many thanks,
NCF Living, Marketing Team
Great service Liam at Leeds
Great service. Thank you very much Liam at leeds
16 July 2026
Unprompted review
Reply from NCF LIVING
We're grateful for the charming feedback of your time with Liam.
Many thanks,
NCF Living, Marketing Team
Great service from Csilla in…
Great service from Csilla in Uddingston. Second d visit to the store and we finally got what we really wanted. Thank you
8 July 2026
Unprompted review
Reply from NCF LIVING
We're delighted to hear that you found what you were looking for with us, Senga.
Many thanks,
NCF Living, Marketing Team
What a great customer experience me and…
What a great customer experience me and my partner had, Sue in the Swansea store was fantastic, she didn’t pester us at all and was just there to help. It was our first house we’ve recently bought and needed a sofa. The customer service we received from sue was 10/10. We would like to thank her for making things so easy for us and helping find the perfect sofa
15 July 2026
Unprompted review
Reply from NCF LIVING
Congratulations on your new home, Ryan! We're thrilled to hear that you found the perfect sofa, too.
Many thanks,
NCF Living, Marketing Team
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