NCF LIVING Reviews 

Great service from Csilla in Uddingston. Second d visit to the store and we finally got what we really wanted. Thank you

What a great customer experience me and my partner had, Sue in the Swansea store was fantastic, she didn’t pester us at all and was just there to help. It was our first house we’ve recently bought and needed a sofa. The customer service we received from sue was 10/10. We would like to thank her for making things so easy for us and helping find the perfect sofa

Simmy at the Gateshead store was amazing help with our sofa purchase, showed us all the different combinations that could work and we got there in the end! Highly recommend him

Very thankful to Liam at Uddingston assisting my elderly mother. Great service

Dan at Hull provided excellent customer service. Helped us pick our sofa brilliantly. Thanks so much :)

Dan at hull did an amazing job and was very helpful

Cathy at uddingston

Andy at NCF Cardiff, was so helpful in helping us, recommending a very nice sofa for us, very helpful and very patient, very good!

Calum was brilliant , would highly recommended him👍

Morna was very helpful and professional and we bought other products because of her help and advice
Shes a credit to ncf

Outstanding service from Csill@Uddingston

Chris@warrington
Fantastic customer service. I didn’t feel pressured as all and was very informative. Went through all my options around fabric, care and sizing. Was extremely happy with my choice and would definitely recommend. 10/10 experience

Brendan was so patient and helpful with my purchase. It was a pleasure dealing with him.

Liam made my grans purchase very easy when she was buying her new 3 piece suite. Very patient and highly recommended

Jess at Derby was amazing great service

Noel was very helpful without being pushy. Good product knowledge. Made the experience enjoyable.

Jess at derbywasvery gelpful great service and knowledge

I ordered furniture a few months ago and am still waiting for it to arrive. Having chased on a couple of occasions, I was assured by Karen that the items were due to be collected by the delivery company and would be with me thereafter. I was then informed by Karen that they had 'lost' part of my order and as it was the end of the line, they didn't have any like for like replacement items. The thing that bugs me the most is that there was no offer of a solution - I had to come up with some ideas as how to remedy the problem. This is a really disappointing outcome as the guys in the showroom were really pleasant to deal with and having witnessed the process, NCF ask for a review shortly after ordering, at which point most people are reasonably happy, however, as per my experience, the lack of customer service that follows doesn't match the initial contact and I would imagine that if a review was asked for after delivery, the outcome might be different.
The after sales customer service is letting NCF down. It won't be a company that I will consider using again and will be quite vocal to anyone I know who is buying furniture to avoid at all costs.

Wonderful experience from start to finish. Helpful and knowledgeable. special thanks to Josh who guided us through the process wonderfully.

Excellent service from start to finish by the manager Brian Bowen any thanks.