NCF LIVING Reviews 

52,911
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally helpful, welcoming, and knowledgeable, making every showroom visit pleasant, comfortable, and completely unhurried. Shoppers consistently appreciate the wide product selection, reasonable pricing, and the thorough, clear explanations provided by staff regarding various items, materials, and coverage options. However, some customers also noted frustrating delivery delays, long waiting times, and unhelpful aftercare support when attempting to resolve post-purchase product issues. A few people also noted that they were asked to submit online reviews while still inside the store.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising them for being exceptionally helpful,... See more

Product

Customers had positive experiences with product, noting amazing furniture with competitive pricing and clear... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement among... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil @ uddingston was very helpful from the moment we walked in the shop, made the process a lot easier and smoother and provided alot of helpful information, all while providing us with a good laugh... See more

Company replied

Rated 5 out of 5 stars

Spoke to Liam from NCF Uddingston who was absolutely brilliant! He spoke through the entire process in great detail and didn't make us feel rushed, wasn't pushy and went out his way to hunt down a... See more

Company replied

Rated 5 out of 5 stars

Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions... See more

Company replied

Rated 5 out of 5 stars

I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(52,911)

12,058 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My husband and I had a great experience…

My husband and I had a great experience at NCF Living with Humaira in the Merry Hill Store. No pressure, loads of support and information. Best payment option for our personal circumstances was discussed well. Had a great experience and would definitely return if we need something else. Got the bed and mattress we really wanted.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Jason at Chester

Jason at Chester was very friendly and knowledgeable about the range of sofas available. He wasn’t in any way pushy, there when we needed him but I didn’t feel like he was pressurising us into a sale. All in all a great experience and I can’t wait to get our new sofa!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Humaira @ merryhill provided excellent…

Humaira @ merryhill provided excellent customer service. Her knowledge and professionalism made everything go smoothly and perfectly. She was very helpful and friendly throughout the whole process. Highly recommended! ⭐️

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent store

Excellent store with great prices and fantastic help from Saad at Preston.

Saad will happily help with your vision and change the furniture round to help you.

Thanks so much.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We were welcomed from the moment we entered the show room. Arif was very knowledgeable, showed us many products and gave us ample opportunity to make our mind up without any pressure.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Sofa purchase

Wanted some sofas for our house and was dealt with by Brian. A true gentleman and very helpful and soft spoken human being. Answered all our questions and concerns with pride and dignity. Helped us in choosing our dream sofas. Brian made sure we was at ease and not pressurised in to doing anything hastily. He gave us our space when we needed it and helped out when we asked for it. Thank you ncf ans Brian

29 June 2026
Unprompted review
Rated 5 out of 5 stars

CHESTER STORE

We Visited the chester store last week and returned again today to purchase the simba sofa.
On both occasions we spoke to Jason.
Jason was very helpful and welcoming and ensured he answered all our questions over a cup of tea
There was no sales pressure. In all a pleasant experience. Would recommend this store to our family and friends

12 August 2026
Unprompted review

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