NCF LIVING Reviews 

We visited the Stockton store, Shaun was exceptional and helped us with our purchase and delivery for a sofa.

Thurrock: Zahib was really helpful. Not forceful. We got a really good deal

Can’t rate the lads enough here… absolutely brilliant service and communication mat and simmy was brilliant with us we don’t really know what we wanted so he was very helpful and not pushy at all, we had a good laugh and we are very happy our purchase thanks lads

Tristan@manchester

Hugh in the Paisley store is a great guy to deal with.

My husband and I purchased a sofa from the Manchester store and Phil was extremely helpful and friendly whilst being professional. He made our experience very easy and we were well informed.

Super helpful assistance from Donald ar NCF Perry Barr, as usual. Friendly and efficient. Thanks!

We had a really good experience, Naz was the one who looked after us and from the start gave us a warm friendly welcome, He explained everything in detail and the process of ordering was straight forward. We had seen a sofa we liked straight away too!

Andy at ncf Cardiff was extremely welcoming and helped me throughout my journey in choosing a sofa. Top man Andy
10 out of 10 service!

Very friendly staff
Visited Derby store
Served by Jess

Cathy at gateshead store was a massive help to us. We went with the smart sofa and she sat with us and made sure we new what the buttons where all for. Made us feel so comfortable in speaking to us about everything. Customer service was amazing.

Cathy at gateshead was absolutely fantastic for us.. we bought 3 seater 2 seater and chair smart sofa.. she showed us everything was very helpful and patient. Thanks

Ariff was Really helpful, pleasant and polite towards my family

If I could give zero stars, I would.

Bought a bed first week of July, and it was delivered by their independent delivery company Ferdeco on 17th July with a massive hole in. Obviously we rejected the delivery, and then had to chase NCF for two weeks for an update. They said they could not do anything about it until the bed was back in their depot for inspection, so I have no idea where the bed went for the two weeks in between (despite me and the delivery company submitting photos of the bed to them as proof). I am still waiting for an update on the 3rd August, almost three weeks since the faulty bed was delivered. A month of having my money, completely ignoring my emails and refusing to take any accountability. I still have no idea what is happening because everyone I speak to on their customer service number just says sorry, I will get in chased for you... Absolutely awful customer service, I really wish we had shopped elsewhere. Hoping by posting a review it will prompt someone in the company to take action!

great experience in the shop , staff were great and easy to order sofa - - downhill drastically from there. sofa was delivered and put to together in living room - no cable to connect recliner to electricity supply ,was told by delivery people "not our problem , get in touch with customer services". You have to do this online , filled form in and sent off (i did this 4 times- as you don't get any feedback as to wether they have received your complaint or not )- heard nothing for 3-4 days - rang and rang and eventually got to speak to someone - "we have your enquiry and are dealing with it , it will be approx 2 weeks for us to get cable to us then we will send it on to you" . i will have had the sofa approx a month before it can be used as a recliner as purchased.

Was given a warm welcome on entering the store and if we needed any help told us her name and if we needed any help she gave her name . Susan @ uddingston she was great she is a credit to your company

I bought a dinning table. But damaged product was delivered twice . I contacted ncf via the telephone and they sorted full refund (including shipping fee) and I received my refund in a week.
The staff was polite and communication was very professional.
I'm disappointed that the product came damaged would suggest better patner for transportation.
But thank you whole team for your support .

Leanne at birstall leeds was very helpful and gave options with our choice of furniture.

Fabulous service from Tom in the Warrington branch. Helped us with advice on choosing our new sofa for our new home. Nothing was too pushy and explained every option we could have. Would definitely recommend to others! Thanks again Tom for your brilliant and friendly customer service!

Fantastic experience with Jon at the Swansea branch. Came in looking for a mattress ended up having a dining set & sofas. Will definitely recommend!