I visited the paisley ncf living store to buy a sofa set n a bed with mattress. I was served by William (sale advisor).I m impressed by his friendly n helpful way of service. Helped me to choose the b... See more
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Review summary
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Reviews shaping this summary
My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked t... See more
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We are very impressed with NCF Living in Chester which we visited yesterday on our hunt for new lounge furniture. Margo, the sales assistant was very knowledgable about the products we were intereste... See more
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We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our cho... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went into london rd shop and was…
Went into london rd shop and was approached by balgit thornton who was very helpful and explained about sofa i was interested in..i will certainly go back and ask for balgit who was brilliant
17 August 2026
Unprompted review
We bought 2 beds and a mattress from…
We bought 2 beds and a mattress from Barry in Paisley store . He was so helpful , 10/10 service. Martis family
18 August 2026
Unprompted review
Reply from NCF LIVING
We wish you all the best with your new beds and mattress, Margaret.
Many thanks,
NCF Living, Marketing Team
I bought a sofa and foot storage stool
I bought a sofa and foot storage stool. At the end of the sale I was told it's £100 delivery charge, I should have been told this earlier.
I did go ahead with order but due to circumstances beyond my control I had to claim a refund. I only received 75% of the price of the sofa. I feel like I have been robbed, I lost £200 for a product I didn't receive. The staff in the shop were lovely, however, all this should have been explained before I paid any money. I will never use NCF again and do not recommend them.
28 July 2026
Unprompted review
Reply from NCF LIVING
Hello Denise, thank you for providing us with feedback.
It's disheartening to hear about your experience with us on this occasion, as we always aim to provide our customers with high quality service at every stage. We apologise that you feel our policies regarding delivery fees and cancellations were not appropriately disclosed prior to purchase.
As our customer service team have been in discussion with you on this matter we are unable to advise further here, but will ensure that your feedback is raised with the relevant teams for improvements and adjustments going forward. Thank you for your understanding, and our apologies for any inconvenience caused.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING
Thank you for the five-star review, Mark.
Many thanks,
NCF Living, Marketing Team
Thank you so much Phillip at the…
Thank you so much Phillip at the Manchester Chester rd store. He is so amazing, top notch customer service, going through details, advantages and type of each fabrics and type, cleaning instructions. Such an amazing customer service and purchase experience. Top man
18 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for taking the time to leave such lovely feedback after your experience at our Manchester.
Many thanks,
NCF Living, Marketing Team
Zaf at derby was helpful
18 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the excellent review.
Many thanks,
NCF Living, Marketing Team
Hugh in Paisley was very helpful
Hugh in Paisley was very helpful, clear and straightforward in explaining our options and helping us find the right bed for our needs and the best choice for finance.
18 August 2026
Unprompted review
Reply from NCF LIVING
We appreciate you taking the time to leave some lovely feedback after your visit to our Paisley store.
Many thanks,
NCF Living, Marketing Team
Liam at Leeds NCF was a great help
18 August 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear this, Sarah.
Many thanks,
NCF Living, Marketing Team
Andy at NCF Cardiff was very…
Andy at NCF Cardiff was very professional. He answered all of our enquiries and made sure we got what we wanted.
18 August 2026
Unprompted review
Reply from NCF LIVING
We're grateful for the excellent feedback and are happy to hear that you found exactly what you were looking for.
Many thanks,
NCF Living, Marketing Team
Great service two days running with…
Great service two days running with Humaira @Merryhill
18 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that Humaira has made your experiences easy-going and enjoyable, Stuart.
Many thanks,
NCF Living, Marketing Team
Never arrived
Never arrived, no info, no contact after requests.
Bank waiting to step in and Charge back after recorded deliver letter sent.
27 July 2026
Unprompted review
Reply from NCF LIVING
Hello Jordan, thank you for taking the time to bring this to our attention.
We'd like to offer our sincere apologies for the issues described here and for the subsequent lack of communication. Please note that it is never our intention for customers to feel as though they are being ignored. In the case that it has exceeded three working days without being able to reach the team, you are welcome to contact our marketing team via direct message on Instagram or Facebook, where we will be more than happy to chase the matter internally on your behalf.
Thank you for your time, and our apologies again for the inconvenience caused.
Many thanks,
NCF Living, Marketing Team
Azra at stoke excellent service
Azra at stoke excellent service, very friendly
18 August 2026
Unprompted review
Reply from NCF LIVING
We're glad to hear that Azra made your visit an enjoyable one, Debra.
Many thanks,
NCF Living, Marketing Team
Very helpful and polite service would…
Azra at stoke Very helpful and polite service would definitely recommend to anyone
18 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the delightful recommendation, Mr Wood.
Many thanks,
NCF Living, Marketing Team
Phillip at Manchester was great and…
Phillip at Manchester was great and patient with our dining purchase
18 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that you had an enjoyable experience with us, Neeraj.
Many thanks,
NCF Living, Marketing Team
Amazing sofas and amazing service…
Amazing sofas and amazing service especially by Kurtis@swansea
18 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that you think so, Adrian.
Many thanks,
NCF Living, Marketing Team
Do not buy from these they do not honour the warranty
They could honour the warranty
18 August 2026
Unprompted review
Reply from NCF LIVING
Hello Richard, thank you for taking the time to write a review.
We're very sorry to hear that you are dissatisfied by your experience with us on this occasion, as we always aim to provide a positive experience to all of our customers. As no order number has been provided here we are unfortunately unable to further advise in this circumstance, but will ensure that your feedback is raised with the relevant teams for improvements and adjustments going forward.
Many thanks,
NCF Living, Marketing Team
Raj was really helpful in the Thurrock…
Raj was really helpful in the Thurrock store. Very easy to process a delivery through and checked availability on stock for us without hesitation. He was very kind and courteous.
18 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the excellent feedback, Mani.
Many thanks,
NCF Living, Marketing Team
Raj at thurrock lakeside branch was…
Raj at thurrock lakeside branch was amazing with his support. He helped us choose our dinning chairs and gave the best advice.
18 August 2026
Unprompted review
Reply from NCF LIVING
We appreciate the five-star feedback and hope that you enjoy your new dining chairs.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING
Thank you for the five-star review, Margo.
Many thanks,
NCF Living, Marketing Team
Hugh in the Paisley store was very…
Hugh in the Paisley store was very informative, helpful and polite. Answered all our questions. Didn't push us for a sale, let us take our time to decide what sofa was right for us.
18 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that Hugh made your visit a pleasant one and that you were able to find the ideal sofa.
Many thanks,
NCF Living, Marketing Team
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