NCF LIVING Reviews 

DO NOT BUY FROM NCF!! PLEASE READ BEFORE YOU BUY

I am writing this review because I genuinely do not want anyone else to find themselves in the position that we are now in with NCF.

We purchased a sofa for my parents, who are both in their 70s. We had their old sofa removed in preparation for the new one arriving, so when the delivery finally came, we were completely reliant on the new sofa being delivered and usable.

Unfortunately, the sofa arrived faulty and could not be used. It was subsequently returned to NCF’s warehouse, leaving my parents without a sofa at all.

What has made this situation so much worse is the complete lack of customer service and communication from NCF.

I have now sent around 10 emails and have received no response. When trying to phone their call centre, the call cuts you off after around 15 minutes. You are left constantly trying to get through, with nobody taking ownership of the situation.

I have also visited the Hanley, Stoke-on-Trent store, but unfortunately the manager was not helpful in resolving the situation.

The whole experience has been incredibly stressful and upsetting. My parents are in their 70s and should not have been left without somewhere to sit in their own home because a sofa arrived faulty. We have repeatedly explained their circumstances, yet we still seem to be getting nowhere.

Dean was very helpful when we purchased the sofa and, at the time, we felt confident that we had chosen the right company. Sadly, the aftercare has been the complete opposite.

This is the part that really disappoints me. When you are making the purchase, you receive help and attention. But once there is a problem with the product, it feels like you are left to fight your own corner.

A faulty product can happen with any company. What matters is how that company deals with it. In our experience, NCF have failed miserably when it comes to communication, customer service and taking responsibility for putting things right.

We are now trying to get our money back, but even getting someone to respond to us has become a battle.

Please, please do your research before buying from NCF. Read the reviews, look into their aftercare and think very carefully about how you would feel if something went wrong with your order.

I wish I had done exactly that before we placed ours.

My parents have been left without their sofa, we have been left incredibly stressed trying to get someone to help, and NCF have shown very little urgency or concern about resolving the situation.

The sales experience may be good, but in our experience, the aftercare has been absolutely dreadful.

The manager does not want to help you in store either with any after care

They again can not help you get your money back you yet again have to email the same address you are already not getting a response from

Really happy with the service at NCF.
Naz @ MK branch knows her stuff, kept it simple and to the point.

Tom served us at the Warrington store and we bought a sofa. He didn't rush us and gave us all the options even though it was almost closing time. Nice bloke thanks!

Mark @manchester provides very good customer service and kept the atmosphere jolly while remaining professional. Would recommend if you need to ask questions.

Incredible service from Reza @Highgate,
Will definitely be coming back!!!

Mark @ Manchester
very good customer service and very professional and patient as we were a bit unsure. Great Advice and knowledge of products.

Mark@ Manchester is very professional in his job, very helpful and very patient.

Zaf at derby, Really helpful and great service

Great service by Arfan & Preston, highly recommended

Leanne @Leeds was really helpful and good with amy questions we have

Brian at your Highgate branch was excellent. He welcomed us when we came into store and allowed us to walk around without any sales pitch. When he saw us querying something between ourselves he approached us and gave us the information we needed and then backed off. When we wanted to know more he answered all our questions. He gave us all the information we needed to make a decision. We went away to think and came back to buy. He was busy with customers so we waited until he finished as we were so impressed with his service.

Andy At Gateshead was fantastic

Andy at Gateshead was very helpful

Went to NCF sofas to see a sofa met Jack, who helped us throughout our buying process he demonstrated exceptional patience while helping us find the right sofa set .
What impressed us most was his dedication he went out of the way to answer our phone calls and questions even during his off hours.
This level of commitment is highly appreciated and made a massive difference in our decision making to purchase the right product. Jack demonstrated exceptional patience.
What impressed us most was his dedication he went went out of the way to answer our phone calls and questions even during his off hours.This level of commitment made a massive difference in making the right decision
We will ertainly recommend your store to friends and family

Brian from Highgate bham store . Was fantastic salesman ,welcoming not pushy and let us look around first and was really helpful on choices on colour and style. For our purchases.

Ashraf had good customer service helping us look at multiple options and ideas.

Ashraf had very good service! Made sure to tend to our needs and gave us complimentary tea and biscuits , was also very helpfull with looking at sofa's
10/10 Amazing service.

Ashraf has been very helpful . We were looking at dining table , bed and sofa . Was very informative and professional

Went into ncf Perry Barr and was served by Donald whose service and patience enabled to make the right choice of sofa I will be getting.

When we first entered the store Tom introduced himself to us and then just let us have a good look around until we were ready to ask him questions about making a purchase he was very pleasant and professional even when my husband asked if we could have a discount for cash when he laughed and politely said it was not your policy we had a good laugh about it I hope we get as much pleasure out of our purchase as we did the purchase thanks to Tom.