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NCF LIVING Reviews 

52,522
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 12,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for being friendly, knowledgeable, and helpful, offering advice without pressure. Many appreciate the personalized approach and the ease of the purchasing process. Reviewers are also very satisfied with the product selection and quality, finding exactly what they need, making the overall service enjoyable and stress-free. However, some customers also noted issues with customer service, describing it as unresponsive, unhelpful, and at times rude, with reports of ignored emails and unanswered calls. A few other people also felt that delivery services could be problematic, experiencing delays or receiving items simply dumped in their hall. Additionally, some reviewers mentioned product quality concerns, such as faulty furniture, squeaking sofas, or mattresses that quickly lost their shape.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Users generally express satisfaction with the products, often finding exactly what they were looking for,... See more

Service

Reviewers mention positive feedback about service, often highlighting helpful, friendly, and reassuring staff... See more

Customer service

People report ambiguous experiences with customer service, with many praising the professionalism, knowledge,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant experience and didn't feel pressured or pushed into anything by the sales team when we arrived, they just said they were there if we liked anything and wanted any advice. This was very r... See more

Company replied

Rated 5 out of 5 stars

Josh in Swansea made us buying our sofa so easy and relaxing. Helped us pick the perfect one we had in mind and answered all questions we had. We bought 2 sofas here since Christmas and will definitel... See more

Company replied

Rated 5 out of 5 stars

We viewed a 3 piece and 2 piece recliner sofa on Monday, and again on Wednesday. I brought family along for the opinions and was not disappointed. Liam was friendly, helping and reassuring throughout... See more

Rated 5 out of 5 stars

Bought a sofa from ncf and the service we had with josh was absolutely fantastic , no pushy sales ,we asked him a few questions about different sofas nothing was too much trouble . This is not our f... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,522)

11,678 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service from Mark at the…

Amazing service from Mark at the Manchester branch! Really attentive and patient with us while we were shopping around for sofas over a couple of weeks. Really lovely guy, made both of us feel very comfortable! Really happy with our purchase!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Mark in the Manchester branch was a delight. Explained the process well and provided a lot of information. We are pleased with our purchase.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

We were in today and the service from…

We were in today and the service from Bradley @ uddingston was fantastic.
He was very professional, polite, knowledgeable and friendly.
This made us decide to buy from this branch due to Bradley as we had been in 8 sofa stores , he made it all effortless .

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Chris @ Merry Hill

Chris @ Merry Hill. Chris was extremely professional and easy-going. His no fuss helpful attitude made the experience a pleasure.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Nesrin From Rugby Store

Nesrin From Rugby Store, She was very good! She has helped us to find a beautiful Sofa. She was very helpful , and knew very well her stuff. I will recommend her and her store here in Rugby.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Fobbed off by customer services and fake delivery timescales

Lovely sales person in store who promised quick delivery which was necessary due to my mums health conditions. No sign of chair and now over double the maximum promised timescale. Ive been constantly fobbed off by customer services, email ignored and no return calls as promised despite calling a number of times each week, always a new excuse and still no chair. My poor mum is distraught and in more pain from having to sit in a dining chair for weeks. BSOM7286

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Liked the welcome in store and left to…

Liked the welcome in store and left to browse about and try different settees and chairs then assistant asked do we need help,was very attentive and helpful on our concert of settee and colour thank u a pleasant experience and look forward to our furniture before Xmas Beth at the stoke store was very helpful thank you

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Was a neatly arranged place

Was a neatly arranged place. Easy to find things around and they've got beautiful things. The staff was very helpful and knowledgeable. Happy with our purchase.
Thanks Tristan@manchester

4 August 2026
Unprompted review
Rated 5 out of 5 stars

The customer service experience was…Excellent

The customer service experience was very wonderful.He took his time to explain the different mattress to myself and my husband with a beautiful smile on his face.
We ended up settling for a good option.
Tristan@Manchester gave us a beautiful experience ,Thank you.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Debbie @Chester store

I was helped by Debbie @Chester store. The service level was excellent - Debbie had all the information I needed and her manner was friendly without being overbearing. The perfect level of service for this customer!

4 August 2026
Unprompted review

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