NCF LIVING Reviews 

53,476
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the in-store staff are extremely friendly, helpful, and professional when guiding them through various product options and helping them choose the right furniture. Consumers truly appreciate the welcoming atmosphere and the knowledgeable, pressure-free assistance provided by team members throughout their shopping visits. Some reviewers were not happy with the customer service and experienced frustratingly long delays regarding their home furniture deliveries. People also noted ongoing difficulties in getting timely updates or proper communication from the support team when unexpected issues arose.

What people talk about most

Staff

Customers consistently report positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product quality, noting they found very comfortable sofas and nice... See more

Service

Users describe positive interactions with service, highlighting friendly, informative, and pressure-free... See more

Customer service

People report ambiguous experiences with customer service, reflecting mixed opinions among reviewers. Many... See more

Delivery service

Consumers find delivery service experiences to be mixed, with some reviewers praising quick arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality furniture, good prices and friendly staff. Jimbob took the time to talk us through our options and was honest about which sofas would work best in our room. He was attentive without being... See more

Company replied

Rated 5 out of 5 stars

Andy NCF in Cardiff. Such an amazing experience, was very helpful, and informative. First time in the store and the welcoming atmosphere was very pleasant. I’ve decided to make a purchase due to the i... See more

Company replied

Rated 5 out of 5 stars

Visited the Paisley store today and Brendan has been extremely helpful and professional. Talked us through all our options and helped us come to a perfect solution. Couldn’t recommend the store enough... See more

Company replied

Rated 5 out of 5 stars

Dean in stoke on Trent octagon branch was absolutely amazing Cheerful, outstandingly, professional, and extremely nice and helpful. I’m not sure why he is not the branch manager yet. Will defini... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,476)

12,657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

STALKER LESS SOFA SHOPPING AT ITS VERY BEST

On entering the store we were approached by Joe, welcoming us, advising to ask if we had any questions, offered us tea or coffee and then stated he would leave us in peace to browse. Wow. Just wow. None of the dreaded stalking we have experienced in other retailers, being followed around, ready to pounce for a sale. What a refreshing difference and one which I’m sure I would not be alone in appreciating. I have literally left stores in the past, despite wanting to make a purchase, because of feeling sales people breathing down my neck.
So well done to Joe and his team. I was so impressed I actually mentioned to him when in the store and congratulated them on this refreshing and very welcome different approach. My purchase, when I decided what I wanted, was seamless and effortless while being completely informative.
Would have given 10 stars if I could.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

We were looking for a new two seater…

We were looking for a new two seater settee for our snug, we were met by Neil who showed us where in the store we should look. Once we found the one we liked Neil took the time to explain the make up of the settee. Very pleased with the excellent service from Neil.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Liam at Stockton was great

Liam at Stockton was great. Friendly, without being pushy, knowledgeable and professional. Whole experience was positive from start to finish. Products available great choice, good quality. Found what we wanted and delivery times exactly what we were looking for. Would highly recommend

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Rob at Bristol was amazing and helped…

Rob at Bristol was amazing and helped us pick out exactly what we needed. Definitely would get more furniture to get his opinion!

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that Rob provided such excellent assistance during your visit to our Bristol store.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

See Josh in customer satisfaction

Great experience buying a sofa especially as I really don’t like shopping. We visited twice while looking and there was no pressure at all and we were not followed round like in other places. Josh in the customer satisfaction department couldn’t have been more helpful knew what he was talking about and was able to advise on options that we hadn’t even thought about.

20 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for taking the time to leave such pleasantly detailed feedback after your time with us, Richard - we wish you all the best with your new sofa.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Went into ncf Perry Barr just to browse…

Went into ncf Perry Barr just to browse was met by Donald who help me with things that I wanted but was not sure about. Will definitely come back when I am ready to buy.

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that Donald was helpful during your visit, and we hope to see you again in the future.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Marina in bristol is very helpful ,and…

Marina in bristol is very helpful ,and she has explained me everything in detail.

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for the excellent five-star review, Anu.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Great customer service!

Zaf gave amazing friendly and informative customer service, explained all the details great and I left having put a deposit on a new sofa, bed and mattress, very happy!!

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

It's wonderful to hear that you found everything you were searching for with us, Fred!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Zaf helped me and my brother buy a sofa…

Zaf helped me and my brother buy a sofa at their Derby store, great guy. Very helpful! Walked us through our options and found exactly what we wanted.

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We wish you and your brother all the best with your new sofa, Christopher!

Many thanks,
NCF Living, Marketing Team

Rated 4 out of 5 stars

Zahid is very convincing and knows his…

Zahid is very convincing and knows his stuff. I had to pay for d deposit.
Thank you

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're pleased that you enjoyed your time with us, Taye.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

we’ve just ordered out new living room…

we’ve just ordered our new living room suite with Tony @ Manchester and he was so helpful - his knowledge and attention to detail was outstanding! i would highly recommend

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We wish you nothing but the best with your purchase, Mrs Fox!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Fantastic experience in Swansea with…

Fantastic experience in Swansea with Josh. Nothing was too much trouble (especially when couldn’t decide between 2 sofas and closing time was approaching, he made sure we weren’t rushed and let us take the time we needed to make the decision)
Great customer experience - his personality shone through!

20 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

It's a pleasure to hear about your experience with Josh at our Swansea store, and we hope that you were able to find just what you were looking for with us.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Straightforward and easy!

Michael explained to us the process asked a couple of basic questions and then left us to have a look around which I liked. He then approached us, when we had made ourselves comfortable on our chosen sofa! The process was fast and much easier than I was expecting! Thankyou so much!

21 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that you found the perfect sofa with us, Hayley! Thank you for the wonderful feedback.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Robert at Bristol was really helpful…

Robert at Bristol was really helpful and accommodating while we were choosing our new bed

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We hope that you enjoyed your experience and that you found exactly what you were looking for, Carole.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Azra at stoke was very helpful…

Azra at stoke was very helpful professional and was very patient not pushy. Very happy with the purchase

24 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

It's wonderful to hear about your experience, Dean.

Many thanks,
NCF Living, Marketing Team

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