Daniell was very helpful and thorough with our purchase. She answered all my questions and reassured me in my purchase. We came into store a few time and she contiued to give us great service
Company replied
Location
Switch locationMerry Hill Retail Park,, Brierley Hill, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
I had a fantastic experience with Chris at NCF. From the moment I arrived, he was welcoming, professional, and incredibly helpful throughout the whole process. He took the time to answer all of my qu... See more
Company replied
I’ve been searching for the perfect sofa and Danielle was extremely helpful and friendly today. She guided me through the options and with her knowledge we found the perfect sofa. Will definitely be c... See more
Company replied
it was just a visit to Merry Hill Brierley Hill & we came across NCF Living, & when we entered the shop Mr Shammi Mulkit came & gave us a warm welcome then left us alone to look around, there is a ve... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Merry Hill
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Merry Hill Retail Park,, Brierley Hill, DY5 1SY, Brierley Hill, United Kingdom
- 0121 356 5698
4.5
Excellent
200 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NCF LIVING - Merry Hill
Thank you for your lovely words, Mark.
Many thanks,
NCF Living, Marketing Team
Had a great experience with Danielle…
Had a great experience with Danielle this morning, would recommend her to friends & family
18 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Thank you for your charming feedback, Lloyd.
Many thanks,
NCF Living, Marketing Team
Chris was friendly and helpful could…
Chris was friendly and helpful could not fault his customer service.
13 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
That's very kind of you to say, Angela.
Many thanks,
NCF Living, Marketing Team
Chris was top notch
Chris was top notch! Got everything sorted very fast. Great experience all round.
11 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're very pleased to hear about your experience, Carl.
Many thanks,
NCF Living, Marketing Team
Daniell was very helpful and thorough …
Daniell was very helpful and thorough with our purchase. She answered all my questions and reassured me in my purchase. We came into store a few time and she contiued to give us great service
10 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
It's wonderful to hear about your experience, Zenab.
Many thanks,
NCF Living, Marketing Team
We purchased a osaka sofa and harris…
We purchased a osaka sofa and harris sofa, Daniele served us in the merry hill branch very helpful and polite
10 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
An excellent choice on the Osaka and Harris, Asman!
Many thanks,
NCF Living, Marketing Team
We have had 5 weeks of chaos due to…
We have had 5 weeks of chaos due to still having no bed to sleep on. How a company can leave a person with rheumatoid arthritis without a bed for 5 weeks and still have no delivery date for them is beyond me. We have requested a refund which we have been told won’t be processed until the bed base has been picked up . . . We’ll see what the legal advice is on that. Let’s be clear, we have handed over a lot of money for what is a third of a bed. I WILL be getting my money back!! Utterly appalling company!!
NCF have delivered a dysfunctional product. A bed with no mattress is not functional. Under the consumer rights act, 2015 we are entitled to an immediate and full refund! Writing response that tells me I can have my money once the base is collected is not good enough. I need my refund to buy a bed because NCF have left us without one. My refund needs to be processed immediately.
6 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Hello Gemma, thank you for providing further feedback.
Whilst we apologise again for all frustration caused by your order's delays, we are pleased to hear that our customer service team have been in discussion regarding a resolution. We appreciate your understanding that the refund can only be actioned once the goods have been collected.
Thank you for your time and your continued patience.
Many thanks,
NCF Living, Marketing Team
Helpful and easy process
Danielle was very helpful and informative about what was included in the price and the options available for payment.
The whole process was very easy from start to finish
4 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Thank you for taking the time to provide us with such great feedback, Kirsty.
Many thanks,
NCF Living, Marketing Team
Chris was very professional
Chris was very professional, courteous and helpful
4 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
That's excellent to hear, Simon.
Many thanks,
NCF Living, Marketing Team
Great experience
Great experience, made a purchase, excellent service from Danielle
3 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're delighted to hear about your experience, Alexander.
Many thanks,
NCF Living, Marketing Team
Danielle was super accommodating and…
Danielle was super accommodating and helpful, we’re very happy with our new dining set and experience, thanks team.
3 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're thrilled to hear that you enjoyed your time with us and wish you all the best with your new dining set, Johannah.
Many thanks,
NCF Living, Marketing Team
Efficient and friendly service
Efficient and friendly service from Danielle and all our questions answered.... looking forward to the new sofa!
2 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We hope that you enjoy your new sofa, Debra!
Many thanks,
NCF Living, Marketing Team
Great store with a good range of…
Great store with a good range of products. Chris was very helpful and a lovely person to deal with for the sale.
2 May 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
That's very kind of you to say! We'll be sure to pass along the lovely feedback.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Merry Hill
We're very glad to hear this, Ellen.
Many thanks,
NCF Living, Marketing Team
Danielle was amazing with answering all…
Danielle was amazing with answering all the questions we had and her knowledge on the products helped us narrow down what will be the best sofa for us. We definitely will be back!
29 April 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're delighted to hear that you were able to find the perfect sofa with Danielle's help and hope to see you again in the future, Jordan.
Many thanks,
NCF Living, Marketing Team
I came in the shop just to have a look…
I came in the shop just to have a look around with my friend for beds and we was greeted by Danielle who was so helpful. She took the time to listen to what I wanted and gave me all the information that I needed. Thanks Danielle for making this such a lovely experience
28 April 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're thrilled that you had such a pleasant experience at our Merry Hill store with Danielle, Linda.
Many thanks,
NCF Living, Marketing Team
Excellent service from Jack
26 April 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
That's excellent to hear, Sarah.
Many thanks,
NCF Living, Marketing Team
Chris was brilliant yesterday
Chris was brilliant yesterday, very knowledgeable and great service with a smile no pushy salesman techniques, store was clean will be back.
25 April 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We hope to see you again in the near future and thank you for the five stars.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Merry Hill
That's just what we like to hear, Chelsea.
Many thanks,
NCF Living, Marketing Team
Chris the legend was a massive help…
Chris the legend was a massive help today, no pushy sales, helped with any questions we had and even offered his opinion on what would work with our style of house.
Thanks
21 April 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're very grateful for the lovely feedback about your time with Chris at our Merry Hill store, Pav.
Many thanks,
NCF Living, Marketing Team
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