NCF LIVING Reviews 

Danielle@Merry Hill was really excellent. She was professional and friendly, explaining all options clearly, and pointing us in the direction of dining tables that would meet our requirements. She was not pushy and let us take our time choosing what we wanted. She wrote down all options and explained all costs clearly. Would definitely recommend and would come back here for other furniture purchases.

Danielle @ Merryhill was excellent with the sale of out new Kitchen table and chairs.
Explained everything clearly, and was helpful with our questions.
Would come back again.

Very friendly and knowledgeable staff, very helpful and really helped us make the right decision on what was right for us. Thanks to Zahid at Thurrock for your great customer service

We purchased a Sorrento Ottoman sofa from NCF on 12 April and were advised of an estimated lead time of 12-14 weeks. Throughout the waiting period, we found ourselves repeatedly having to chase for updates, as communication was limited and information was only provided when we contacted customer services ourselves.

After waiting approximately four months, the sofa was finally delivered on 10 August. However, during installation, the delivery team discovered that it had been manufactured incorrectly with two right-hand arms, making assembly impossible. The sofa was immediately taken back, and we were informed that a replacement would need to be ordered.

Since then, we have contacted customer services on multiple occasions but are still waiting for a confirmed replacement delivery date or any meaningful update on the status of our order. The most disappointing aspect of this experience has been the lack of proactive communication throughout the process. At every stage, we have had to chase for information ourselves.

We appreciate that the external delivery team were not responsible for the manufacturing error and were professional in their handling of the situation. However, after waiting over four months for a sofa that we still do not have, the overall experience has been extremely frustrating.

Mistakes can happen, but customers should not have to continually chase for updates while being left without the furniture they have paid for. Unfortunately, based on our experience so far, we cannot recommend NCF.

We came back to purchase our sofas today from Csilla in Uddingston. She was very helpful, gave us all the sizes, help us chose the right colour. So far really pleased with the service in this shop

Absolutely fantastic service.. didn't feel harassed into buying. Very happy with the level of insurance on my purchase too. Margo @Chester is lovely & very knowledgeable.

Naz from Leeds was brilliant , service was on point and sold us a bed frame we’re looking forward too receiving.

The worst company I have ever come across.
NCF have had nearly £2000 of my money for coming up to 3 months for a bed which was supposed to be delivered within 12 days.
In that time we have had 2 failed deliveries (damaged or incorrect items), multiple unanswered phone calls to NCF, several sarcastic and unhelpful comments when expressing our frustration to NCF colleagues and an unreturned formal complaint letter.

Every time we phone, we are further behind than when we started and the staff could not care less.

I notice all the positive reviews on here are from in-store experiences from when people are first buying their furniture and are yet to experience the shambles that happens next - A tactic to keep NCF’s rating high?

All we want is the bed to be delivered so that we never have to deal with NCF again.

TK at Highgate was so helpful. 10/10 recommend!

2 week delivery was paid for, nearly 3 months later we still havent received our bed.
Customer service dont reply to emails. Facebook messenger service dont reply for days and all they can say is they have raised the matter. On the phone we are fobbed off with "we will check and call you back" (they dont) or "its with our delivery company" (it isnt)

Order number NROM6616

Matt at Gateshead fantastic service

Brother Arif was Very polite and helpful
Great guy
Excellent service

Philip at Manchester was very informative and helpful

Liam@Leeds was extremely friendly, helpful in explaining all the options and detail and not too pushy. We bought a two seater sofa and two chairs. Very happy 😀

Matt in the Gateshead store was a fantastic help and couldn’t have been friendlier taking time to ensure my needs were met and I got the right sofa and chair, he is a real credit to your company

Bruce at Glasgow , got a lovely welcome and not pushy let us go about and see everything ,very friendly , informative and gave us tips on our old sofa to take apart to make it easier to move excellent service ,

Bruce at Glasgow very informative and friendly got us exactly what we were looking for and explained all aspects through great experience

Danielle at merry hill excellent service very helpful nothing to much trouble

Brilliant service in the store from the staff followed by delivery within 9 days.
Store was beautifully set out and staff very friendly and knowledgeable.
My order was delivered promptly , with great tracking and communication with an expert team.
Thank you!