Very pleasant experience and didn't feel pressured or pushed into anything by the sales team when we arrived, they just said they were there if we liked anything and wanted any advice. This was very r... See more
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Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

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Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
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great experience in the shop , staff were great and easy to order sofa - - downhill drastically from there. sofa was delivered and put to together in living room - no cable to connect recliner to electricity supply ,was told by delivery people "not our problem , get in touch with customer services". You have to do this online , filled form in and sent off (i did this 4 times- as you don't get any feedback as to wether they have received your complaint or not )- heard nothing for 3-4 days - rang and rang and eventually got to speak to someone - "we have your enquiry and are dealing with it , it will be approx 2 weeks for us to get cable to us then we will send it on to you" . i will have had the sofa approx a month before it can be used as a recliner as purchased.
Was given a warm welcome on entering the store and if we needed any help told us her name and if we needed any help she gave her name . Susan @ uddingston she was great she is a credit to your company

Reply from NCF LIVING
I bought a dinning table. But damaged product was delivered twice . I contacted ncf via the telephone and they sorted full refund (including shipping fee) and I received my refund in a week.
The staff was polite and communication was very professional.
I'm disappointed that the product came damaged would suggest better patner for transportation.
But thank you whole team for your support .

Reply from NCF LIVING
Leanne at birstall leeds was very helpful and gave options with our choice of furniture.

Reply from NCF LIVING
Fabulous service from Tom in the Warrington branch. Helped us with advice on choosing our new sofa for our new home. Nothing was too pushy and explained every option we could have. Would definitely recommend to others! Thanks again Tom for your brilliant and friendly customer service!

Reply from NCF LIVING
Fantastic experience with Jon at the Swansea branch. Came in looking for a mattress ended up having a dining set & sofas. Will definitely recommend!

Reply from NCF LIVING
Liam at Uddingston beds helped us buy our stunning new bedframe. Id highly recommend Liam and NCF to friends and family

Reply from NCF LIVING
Jason at Sealand store was amazing, excellent customer service, we arrived at store just b fore closing, we weren't rushed to make a decision.

Reply from NCF LIVING
Nas @ Leeds. Brilliant service, we got exactly what we wanted! Also great hot chocolate for while sat & paid!

Reply from NCF LIVING
Charles @ Preston
Served us today he answered all the questions we asked of him the furniture suits our needs at our age high backed settee good and firm all round product, will use this company again.

Reply from NCF LIVING
Very nice experience Chelsea was very helpful , professional and friendly
Farah from Rugby was amazing and helped us complete a great sale.

Reply from NCF LIVING
Andy at not Cardiff was really helpful and friendly advised.

Reply from NCF LIVING
From entering the shop salesman straight on it have a look round at your leisure. Then guided us then explained simply and straight forward and went out of his way to put things towards and most helpful polite and Curtis salesman was Arfan

Reply from NCF LIVING
Great prices, great quality. Fantastic customer service from Jimbob

Reply from NCF LIVING
Great experience in store with Saad at the Preston store. He was really friendly and welcoming, easy to chat to, and there was absolutely no pressure at all. Found the table we’ve been looking for! Thank you for all your help!

Reply from NCF LIVING
Was in the Swansea store looking for stools for a breakfast bar, spoke with Jon who was knowledgeable and genuinely not pushy. Top man but unfortunately did not have what the wife had in mind.

Reply from NCF LIVING
Richard in Edinburgh store was very knowledgeable and helpful. He let us know all the information needed. Was chatting and caring.

Reply from NCF LIVING
Steve at hull was very polite and very approachable, brilliant sales man and provided all the information we needed , would definitely recommend 👍🏻

Reply from NCF LIVING
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