NCF LIVING Reviews 

52,832
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, making showroom visits entirely relaxed, comfortable, and thoroughly enjoyable. Shoppers genuinely appreciate the excellent product selection and consistently find the overall purchasing process remarkably smooth and efficient. However, some reviewers were not happy with the customer service experiences encountered after completing their initial purchases. A few people mentioned facing frustratingly long delays with deliveries and severe difficulties resolving issues concerning damaged items. Some consumers also felt that staff members encouraged them to leave feedback while still inside the store.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, extensive product knowledge, and... See more

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and amazing furniture ranges.... See more

Service

Clients share positive opinions on service, consistently highlighting the helpful, knowledgeable, and... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised helpful store staff for... See more

Delivery service

Reviewers mention ambiguous feedback about delivery_service, highlighting both fast turnarounds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil @ uddingston was very helpful from the moment we walked in the shop, made the process a lot easier and smoother and provided alot of helpful information, all while providing us with a good laugh... See more

Company replied

Rated 5 out of 5 stars

Spoke to Liam from NCF Uddingston who was absolutely brilliant! He spoke through the entire process in great detail and didn't make us feel rushed, wasn't pushy and went out his way to hunt down a... See more

Company replied

Rated 5 out of 5 stars

Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions... See more

Company replied

Rated 5 out of 5 stars

I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(52,832)

11,964 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff (Zahid) were very friendly

The staff (Zahid) were very friendly, helpful, and professional. They were knowledgeable about the furniture and took the time to answer all my questions. Overall, I had a great experience and would happily recommend the store.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great furniture store with a good…

Great furniture store with a good selection and reasonable prices. The staff (Zahid) were friendly and helpful, and the furniture was good quality.
Overall, a very good shopping experience.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Dave at the MK store - excellent customer service

Dave at the MK store was great when we visited and again when we came back to purchase one. He was friendly, approachable and not only answered all our questions and gave us more info that we hadn’t thought about. Thank you so much, excellent customer service! We can’t wait to get our new sofa in 2 weeks

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Relaxing Environment

There was no pressure and a very relaxed atmosphere from our first visit to our second where a purchase was made. Vithu was knowledgeable and friendly and made us at ease

10 August 2026
Unprompted review
Rated 5 out of 5 stars

​5/5 Stars

​5/5 Stars – Fantastic experience thanks to Dave!
​We recently bought a power recliner sofa from NCF Living in Chester, and we couldn't be happier with our purchase.
​Dave was brilliant from start to finish—incredibly helpful, friendly, and knowledgeable without ever being pushy. He took the time to talk us through the options and helped us find the perfect sofa for our home. The power recliner itself is fantastic quality and unbelievably comfortable.
​If you're heading to NCF Living Chester, definitely ask for Dave. Excellent customer service!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend this…

Would definitely recommend this furniture shop
Sofas really reasonable, we took our Mam shopping for new sofa came here first then visited several different shops.
Came back to this shop. Everyone very friendly and super helpful. Lovely bunch of people.
Exceptional team
Liam and Shannon amazing

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Matt gateshead

Matt gateshead
No pressure sales,Matt is a really nice guy,hopefully the delivery and suite we picked lives up to the no pressure sales and friendliness of Matt, thanks 👍

10 August 2026
Unprompted review
Rated 5 out of 5 stars

TK at Merry Hill -

Really good experience at the merry hill store. TK was great he showed us different sofas, was patient with us being very indecisive and talked us through the sales process including delivery and warranty. Could not have asked for a better sales rep.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would what…

If I could give no stars I would what an absolute joke of a company! Getting customers to write trust pilot reviews in the store. Once it’s ordered make sure your expectations are set at zero customer service, no response to emails. Call centre don’t know when someone is going to get back to you. Joke! Delay tactics and don’t answer complaints fully. WARNING!! DO NOT PART WITH YOUR MONEY!!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Met Susan today

Met Susan today, very helpful and informative regarding my options.
Left me to browse without any intrusion.
Polite, curteous and overall a very nice person

10 August 2026
Unprompted review

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