NCF LIVING Reviews 

52,304
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making interactions pleasant and efficient. Many consumers highlight the excellent service received, often describing their overall experience as stress-free. Products, including various furniture, are generally well-regarded, with people expressing happiness. However, some customers noted significant delivery delays, often waiting weeks beyond initial estimates. A few also reported receiving damaged or substandard products upon arrival, with issues like stains or structural problems. Communication from customer service regarding these concerns was sometimes described as poor, including ignored emails and unfulfilled promises.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases, such... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpful, friendly, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some expressing satisfaction with the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more

Company replied

Rated 5 out of 5 stars

We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requ... See more

Company replied

Rated 5 out of 5 stars

We went into NCF preston we were greeted by john. John offered assistance and refreshments. John was very helpful and knowledgeable with out being pushy. He made the whole experience stress free and e... See more

Company replied

Rated 5 out of 5 stars

Liam at Leeds was absolutely fantastic in helping us choose the perfect sofa for our home. The service was incredible from start to finish. He explained everything clearly and in detail, making the wh... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,304)

12,539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofas (Liam)

We viewed a 3 piece and 2 piece recliner sofa on Monday, and again on Wednesday. I brought family along for the opinions and was not disappointed. Liam was friendly, helping and reassuring throughout the whole process. What went from just having a nosey, turned into getting the sofas that both me and my partner really wanted. The sofas themselves have everything yoy could need. Storage space, built in sound and lighting, usb & type c charging ports, and even wireless charging. Liam was very professional and his knowledge of the sofas was impressive. If I were to need more furniture, I would ask for the same service I received. Thank you very much!

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever experienced - NCF Living

Having just had a response from NCF Living to my initial review, stating as I hadn’t included an order no they were unable to help, what a joke; when customer service had the order no they weren’t interested in helping so why would that be any different now. Apparently by them returning the additional £89 redelivery charge; which shouldn’t have been taken in the first place. That was us accepting compensation, so once again NCF Living take no responsibility for their actions/faults. It’s not the Preston Store staff at fault it is the main head office customer service team who pull all the strings.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Sofa 10/10 Experience.

Had the pleasure of dealing with Darius at the Perry bar branch. Very professional, knowledgeable and great customer service. Definitely recommend 10/10.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Chelsea in the Cardiff store

Chelsea in the Cardiff store, listened to what we wanted. Told us to look around the store. Then came up with a few suggestions of her own that she thought may suit our needs. She was patient and knowledgable and answered all our questions. She was also helpful at matching colours. Excellent service. Yes, we found exactly what we were looking for. Thank you.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

the manger shaun carter was quite…

the manger shaun carter was quite welcoming into the new shop has we just dropped just to look round and with his help we end up buying two high back chairs and a 3 seatter and a arm chair spot on service all round

29 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent service from Lewis. He was friendly, helpful, and made the whole experience easy and enjoyable. Thank you for your great customer service – highly recommended!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the customer…

I’m very happy with the customer service at NCF. The sales representative (Vitha)
was friendly, professional, and guided me through the whole process very well. Everything was explained clearly, and I felt supported throughout. I would definitely recommend NCF to anyone looking for a good customer experience. Thank you for the great service!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Ncf Highgate Branch excellent service by Reza

Ncf Highgate branch excellent service was taken care by Reza a true professional at work .Was a pleasure to deal with him from start to finish went through the product range and options available for our order . A big thank you Reza for your time and patience and will be out first port of call for furniture in future.
God Bless You

31 July 2026
Unprompted review

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