We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more
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Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
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Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
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Replied to 98% of negative reviews
Typically replies within 48 hours
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We viewed a 3 piece and 2 piece recliner sofa on Monday, and again on Wednesday. I brought family along for the opinions and was not disappointed. Liam was friendly, helping and reassuring throughout the whole process. What went from just having a nosey, turned into getting the sofas that both me and my partner really wanted. The sofas themselves have everything yoy could need. Storage space, built in sound and lighting, usb & type c charging ports, and even wireless charging. Liam was very professional and his knowledge of the sofas was impressive. If I were to need more furniture, I would ask for the same service I received. Thank you very much!
Having just had a response from NCF Living to my initial review, stating as I hadn’t included an order no they were unable to help, what a joke; when customer service had the order no they weren’t interested in helping so why would that be any different now. Apparently by them returning the additional £89 redelivery charge; which shouldn’t have been taken in the first place. That was us accepting compensation, so once again NCF Living take no responsibility for their actions/faults. It’s not the Preston Store staff at fault it is the main head office customer service team who pull all the strings.
Had the pleasure of dealing with Darius at the Perry bar branch. Very professional, knowledgeable and great customer service. Definitely recommend 10/10.
Ash the store manager as fantastic in store. Sp helpful with pur dining set
Can’t recommend ash at stoke enough, he was very helpful when I ordered my new sofa, my husband struggles with daily tasks and ash was very accommodating!
Chelsea in the Cardiff store, listened to what we wanted. Told us to look around the store. Then came up with a few suggestions of her own that she thought may suit our needs. She was patient and knowledgable and answered all our questions. She was also helpful at matching colours. Excellent service. Yes, we found exactly what we were looking for. Thank you.
Brendon was very helpful and informative
Nesrin from the rugby branch was very helpful, she presented us with all the ranges of sofas and gave us all the information we needed to decide the purchase , she’s very patient and I highly recommend her
Elnaz in Bradford very nice thank you
the manger shaun carter was quite welcoming into the new shop has we just dropped just to look round and with his help we end up buying two high back chairs and a 3 seatter and a arm chair spot on service all round
⭐⭐⭐⭐⭐
Excellent service from Lewis. He was friendly, helpful, and made the whole experience easy and enjoyable. Thank you for your great customer service – highly recommended!
Josh is a lovely friendly and knowledgeable salesperson. Will definitely be back to see him when we have decided on the furniture we'd like to purchase.
I’m very happy with the customer service at NCF. The sales representative (Vitha)
was friendly, professional, and guided me through the whole process very well. Everything was explained clearly, and I felt supported throughout. I would definitely recommend NCF to anyone looking for a good customer experience. Thank you for the great service!
Ncf Highgate branch excellent service was taken care by Reza a true professional at work .Was a pleasure to deal with him from start to finish went through the product range and options available for our order . A big thank you Reza for your time and patience and will be out first port of call for furniture in future.
God Bless You
Elnaz at Bradford, she has a good customer relationship with a professional approach.
was very helpful darius and very informative of the sofas weve just brought-perrybar
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