NCF LIVING Reviews 

52,938
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally helpful, welcoming, and knowledgeable, making every showroom visit pleasant, comfortable, and completely unhurried. Shoppers consistently appreciate the wide product selection, reasonable pricing, and the thorough, clear explanations provided by staff regarding various items, materials, and coverage options. However, some customers also noted frustrating delivery delays, long waiting times, and unhelpful aftercare support when attempting to resolve post-purchase product issues. A few people also noted that they were asked to submit online reviews while still inside the store.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising them for being exceptionally helpful,... See more

Product

Customers had positive experiences with product, noting amazing furniture with competitive pricing and clear... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement among... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil @ uddingston was very helpful from the moment we walked in the shop, made the process a lot easier and smoother and provided alot of helpful information, all while providing us with a good laugh... See more

Company replied

Rated 5 out of 5 stars

Spoke to Liam from NCF Uddingston who was absolutely brilliant! He spoke through the entire process in great detail and didn't make us feel rushed, wasn't pushy and went out his way to hunt down a... See more

Company replied

Rated 5 out of 5 stars

Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions... See more

Company replied

Rated 5 out of 5 stars

I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(52,938)

12,097 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought a divan bed from uddingston…

Bought a divan bed from uddingston store on 4/7/26 it wasn’t delivered on the timeline the salesman told me between 7/10 day’s. I sent umpteen emails about it and got different excuses every time. It’s logistics fault , the base wasn’t put on wagon with headboard and mattress, problem with warehouse and problems with delivery. I’ve cancelled it today and they are taking 50% of the money I paid them which was £948 . I thought I was getting a bargain but I’ve been robbed by this excuse of a company. I told them that because they haven’t delivered in the 30 day’s I’m entitled to a full refund but no they said they are taking 50%. How is this cowboy company getting away with robbing folk. They should be looked into by someone with the amount of folk they have robbed. Avoid this company . It should be zero stars ✨

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service from Tom

Recently been in store and was helped by Tom, really good, friendly service, not pushy and really helpful when helping us buy our dining set. Will definitely return in future.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Seriously impressive

Seriously impressed by this shop. We just bought a new dining set for a great price compared to other shops and the quality is second to none. Tom was excellent, he was very helpful and not at all pushy. Highly recommend!

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible pouf arrived with sofa ,all…

Terrible pouf arrived with sofa ,all one side damaged paid £200 complained by email then complained again then spoke to someone ,not very professional ,still didn't notice here anything,13days down the line after been in hold for 30 mins ,someone decided to answer fone said was been dealt with ,told them need an answer today,if not ,I was going to sit outside the hull branch on the said pouf ,later on someone emailed offering me £29 to keep it ,I told them that's an insult ,now have to wait 7-9 for a replacement ,avoid at all costs this is not the last they will here from me

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Been on two visits both times…

Been on two visits both times Darius@perrybarr spoken to me both times wasnt rushed and showed me multiple different options so on the second visit decided what i wanted would deffo use again

13 August 2026
Unprompted review

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