NCF LIVING Reviews 

Never came, Forced to Chargeback via bank. 24 july ordered estimated 14 days. Shop staff missold promising deliver is very rapid. Paisley Store.

Good customer service from Yas. Very friendly and helped us with selection of the correct Sofa set.
Overall happy with service and product provided.

Cathy at gatrshrad was great

Arif was very helpful, provided excellent service, and let us choose in our own time whilst advising us. Will be happy to shop here again.

Vithu at milton keynes was very helpful and knowledgeable

Khalid@ Bradford helped us find a good sofa

Noel done an amazing job and I'm happy with my mattress order.

Raj @ Thurrock very helpful found the size we needed for our room
Would recommend

Thank you Liam at Leeds, great service

Would not recommend to my worst enemy totally useless .. now a week past delivery date and still no furniture 3 hrs on hold to customer services just to be told I need to take it up with the store … only gave it 1 star because to can’t give minus …. Utter rubbish

Absolutely fabulous customer service from Jason at Chester retail park. Extremely helpful and supportive from start to finish in purchasing our sofa. Highly recommended!

Very informative. Visited the store 3 times . Kind friendly nice atmosphere . Lewis dealt with us and his customer service was excellent!! Would definitely recommend you

Donald ncf perry barr gave good service very helpful and polite

Donald @ NCF Perry Barr.
Great service and very helpful.

Be very careful with the delivery times

Our experience with this sofa purchase has been extremely disappointing. When we placed the order, we were given a 7–10 working day delivery timeframe, so we made our purchase expecting the sofa to arrive within that period.

However, it has now been almost 4 weeks, and we still haven’t received our order and don’t even have an estimated delivery date.

After contacting the company, we were told that they are currently waiting for one of the chairs before they can dispatch the order. We were also informed that the 7–10 working day delivery timeframe stated at the time of purchase is only approximate and is not a guaranteed delivery date.

Therefore, we want to warn other customers: even if the website states a 7–10 working day delivery timeframe, don’t rely on this as an actual delivery date, as the company considers it only an estimate and apparently does not commit to a specific delivery date.

The most frustrating part is that, after waiting almost a month, we still have no idea when our sofa will actually arrive or whether there is even a confirmed delivery date. In the meantime, we have been left without our previous sofa while waiting for the new one.

We understand that delays and stock issues can happen, but we believe a company should communicate these issues clearly and provide customers with a realistic timeframe, especially when the original delivery estimate has already been exceeded by such a significant amount of time.

If you are thinking of buying from this company, please be aware that the advertised 7–10 working day delivery timeframe can turn into several weeks, and the company does not appear to guarantee a specific delivery date.

We are still waiting and, as of today, almost a month later, we are still without a sofa and have no idea when it will arrive.

Amazing service, thank you Margarita! Really appreciate your help and time!

Beth at stoke was fantastic she helped us with our order and purchased a dining set

I ordered a sofa and chair nearly five months ago after being told, and having stated in my contract, that delivery would be approximately 8-10 weeks.

Nearly five months later, I still have no furniture, no confirmed delivery date and no clear explanation as to when my order will actually arrive.

I have spent months chasing this company by email, phone and in person. Head Office communication has been dreadful. Calls go unanswered, emails are ignored and I have repeatedly been promised updates that never come.

The store staff have tried to help where they can, but they appear to have very little power to actually resolve anything.

What finally pushed me over the edge was being told that if I wanted to cancel the order, I would have to pay a cancellation fee.

How can it possibly be reasonable to charge a customer to cancel an order when the company has exceeded its own stated delivery timeframe by months and still cannot provide a firm delivery date?

I have now formally requested that my order is cancelled and that my deposit is refunded in full.

The delay itself is bad enough, but the complete lack of communication, ownership and customer care has made the whole experience incredibly stressful.

I would not recommend this company based on my experience.

In-store customer service was excellent, however that's where it ends. It is 3 weeks over the delivery date and I went to check on my status again and it was changed to "delivered 17th of August". However, my sofa has never arrived. I have never received an email or text to say it is en-route and I work from home so wouldn't miss it. To make matters worse, the insurance premium for damage cover has been taken out of my bank for a product I don't have. Tried to call customer service, but they let it ring out until it cuts off. The worst experience. I wish I had seen all the reviews online and the Facebook pages of people that are taking this company to small claims court. Go elsewhere.