Natuzziglasgow Reviews 

Shelley took great care of us and showed immense customer care and patience while we chose our sofa.
Her approach was professional and helpful. She showed us numerous styles and fabrics and gave us time to consider all the options.
After looking at a sofa purchase for 2 years (!) we ordered a 3 seater, 2 seater and statement chair.
Shelley was able to give us all the information and allowed us to consider our choices.
Her sales approach was measured, professionalism and, in the end, successful!
We would ask for her help in future purchases.

Irene Stewart

I strongly urge anyone who is reading this review to not purchase anything from Natuzzi.

I am an average earning person who saved up weeks of wages to purchase a sofa from Natuzzi with the idea that it would be a long term purchase.

We went to the Uddingston store just outside of Glasgow and were shown a fabric 3 seat recliner. we really liked it but wanted it in leather. They did not have a leather version in store and nor were we shown a leather sofa that would have been reflective of the one we wanted to purchase. Trusting that it would be as good quality as the fabric sofa, we went ahead and purchased the leather version of the same sofa for around £2800 inc delivery.

To be fair, delivery was on time and service was good up until this point.

After using our sofa for a mere 2 to 3 months, we noticed that the leather was sagging and creasing excessively. It seemed as if their was a deficient amount of foam in the cushions and therefore the leather was not fitted around the foam to give it a smooth finish, instead the leather was sagging. Not too dissimilar from wearing an oversized glove and how it would look if it wasn't fitted around the fingers.

We emailed them and sent pictures, and after a few weeks, they sent a technician who agreed that the sofa did not look healthy. He proceeded to fill extra foam into one of the cushions and over inflated it. One side of the sofa, although it looked smooth, now looked bulky and over compromised, whilst the other cushion still looked saggy and creased. He assured us it would settle and it never did.

We wanted to return it at this point. We were not happy with a sofa that looked withered, saggy on one side and bulky over inflated on the other.

They sent out technician number 2 who said that the first technician had put in too much foam and that has distorted the shape of the cushion. We were unhappy and annoyed at this point and refused any further alterations in case it was messed up further. we just wanted to return it at this point.

Still not agreeing to this, technician 3 was sent out, again after weeks. All he did was remove the extra foam that was put in by technician 1 and left it looking even more saggy than before as the leather had stretched even more because of the excess foam that had inflated it.

We now have an expensive sofa that is looking old, withered and saggy. It looks like skin that is sagging around old cheekbones. Surely Natuzzis sofas should have a standardised amount of foam in their cushions that doesn't allow the leather to sag and at the same time doesn't inflate the leather to the point where it looks like it is going to burst.

During this whole process, calls were not returned, emails were not replied to and staff were rudely dismissive of our concerns.

Please save your hard earned money and avoid dissatisfaction and stress. DO NOT PURCHASE FROM NATUZZI.

I have a gallery of pictures to support my review. I am not sure how to attach them to this review.

Regards

Adnan Ali
Glasgow

I ordered a suite August got told it would be 1st November, then got a phone call to say it would be 1st December which I was fine about, I phoned again the day before it was due, the. To be told again its delayed by another 2 weeks, I'm very disappointing as I asked Kate to keep me in the loop on was happening was told yeah no problem, she said I'll get back to you and let you know that was 2 weeks ago, now I'm sitting with nothing to sit on a week before Xmas, if I was told when I ordered I would have went so etching else I'm paying over £3000 and they don't even have decency to let you know, wish I went so where else, bad customer service

My experience with Natuzzi leads me to say they are the WORST company I have ever dealt with.

My issues took several years to resolve.

Terrible quality product, terrible customer service, both refusal to answer emails then contradictions & lies.

Horrific experience, from sales staff in the show room to head office. Do not trust any of them