Naturyl Extensions Reviews 299

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality and natural appearance, often noting how well the color matches their own hair and how easy it is to use and apply. Many people appreciate the confidence these extensions provide, especially those dealing with thinning hair, and highlight the value for money and the overall positive user experience. However, some customers experienced issues with color matching, leading to returns or the need to dye their own hair. A few others reported problems with product quality, such as hair coming off or not looking like human hair, and some found certain halo extensions caused discomfort or were not suitable for their hair type. There were also isolated complaints about orders not arriving or difficulties with customer service regarding cancellations and refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Users express high satisfaction with the quality of the products, often highlighting the natural look and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the quality of items... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of application... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast shipping, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with peop... See more

Rated 5 out of 5 stars

I’m not given to writing reviews, but simply had to share how great these face framing extensions are. They are a perfect colour match for my highlighted hair and my hairdresser trimmed them when she... See more

Rated 5 out of 5 stars

The company colour matched me perfectly, first I had the extensions on a wire and they were lovely but a bit too much for me, so then I got the face framing ones and they are brilliant, a bit of thick... See more

Rated 5 out of 5 stars

Wow! I have been looking at these face framers for a while. Decided to try and I can honestly say they are amazing. Colour match couldn’t be any closer and they give just enough oompf without looking... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Salon
  3. Hair Extension Technician
  4. Hair Product Store
  5. Hair Salon

Written by the company

We sell halo hair extensions made from 100% human hair. All our stock is UK based, we offer next day delivery and easy returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The colour match was excellent

The colour match was excellent! The halo I wore for my wedding was amazing and so comfortable -no one realised it wasn’t all my own hair! So pleased with how my hair looked for my special day

5 September 2025
Rated 5 out of 5 stars

Fan extensions

Fan extensions, easy to put in and comfortable to wear. I have curly hair so tried the curly extensions, they don’t blend well with my natural curl so I styled my hair and the extensions straight and they look fab and when the weather turns a bit nasty and my hair started to fuzz up so did the extensions so it still looked like it’s all mine! Brilliant!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Love that you can order samples to try so you know you are ordering your perfect shade. Fast delivery and high quality hair! Will buy again xxx

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic face framing extensions

I purchased the face framing extensions a few weeks ago and I'm absolutely delighted with them. I've always had thin fine hair, and it's been getting worse over the years. I've never had extensions before but thought these looked simple to apply as I only wanted side extensions with this being where my hair looks the thinnest. I really can't believe the difference! I've waved them and straightened them with no problems. Also I uploaded a picture on the website as I wasn't sure what shade to get and the recommendation was spot on. I'm so delighted. Thank You.

16 October 2025
Unprompted review
Rated 2 out of 5 stars

Wouldn't recommend

I have a tiny head and yet the wire is so tight and there's no option for adjustment - unless I want to adjust on the extensions themselves making it even tighter. Not sure why it's so tight 🤔.

The actual extensions come about half way around my head so it makes my hair look weird. Like I've got short hair up front and then long behind my ears.

Two stars only because the quality of the extensions is good.

4 November 2025
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Hi Beth, thanks for highlighting the quality of our extensions. The invisible wire extension is 10.4 inches wide, indiustry standard, and it should come all the way around your head. Also the wires are of different lenghts, so you get a few to test out, so if you still have you order please try the different wire lengths to get the perfect fit. Thanks!

Rated 5 out of 5 stars

Excellent customer service

I ordered face framing hair unfortunately not suitable for me but really good quality hair I returned the item and quickly received a refund no hassle. Great customer service

22 October 2025
Unprompted review
Rated 5 out of 5 stars

First time using this company and…

First time using this company and certainly won't be the last!! I ordered the face framers and when they arrived I couldn't of been happier. The quality was great and the color match was perfect for my hair! Before this I had contemplated purchasing the invisible wire extensions, but because the thickness and quality was that good I ordered another set of the face framers instead to place round the sides of my head. There was a slight issue when my next set arrived, so I sent them an email on the Friday and Cleo responded (on a Sunday!!) to rectify the issue.

All in all I would highly recommend from ordering here! The quality is 10/10, the colour match is 10/10 and the customer service is superb! Do not hesitate girls! You won't be disappointed!!

19 October 2025
Unprompted review
Rated 4 out of 5 stars

The quality of the hair is excellent

The quality of the hair is excellent. Unfortunately I had to return my halo as my hair colour and texture recently changed and didn’t match the hair. But the quality was brilliant.
I kept the front pieces of hair to fill out my natural hair at the front from post Partum hair loss.

The return info was simple and clear. I did have to chase for the refund but as soon as I did it was processed, so I’m still happy with the customer service.

Even though I didn’t keep my halo I’d highly recommend

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my face framers

Absolutely love my face framers, they are a perfect colour match and beautiful quality. I had one small hiccup with them being delivered to the wrong address however Cleo was on the case rapidly and was very responsive to my emails. Excellent customer service.

7 August 2025
Rated 4 out of 5 stars

Love the halo hair extension

Love the halo hair extension, fabulous colour match, I liked to 5 for 4 swatches this enabled me to get more to choose the exact match even my hairdressers couldn't tell I had it in today. The halo does leave a bit of a dent in my head and can cause a headache but any bigger and it doesnt feel secure.
Easy to order and the halo arrived really quickly. The same cannot be said for the carrier, ordered at the same time, this took over a month to arrive after I sent 2 emails asking where it was ?

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Colour match is spot on

Colour match is spot on! The hair is thick, shiny and natural looking. If your are blonde highlights with occasional low lights like me, the mixed blonde is a winner! I ordered 12inch and just enough volume and length for my just below shoulder length hair. I ordered face framers too but thought overpriced and should have come with the extensions. That being said, just ordering 14 inch as my hair has grown -love them 🥰

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Pain from wire

The extensions look amazing but I can’t wear them because they hurt so much. I bought the set of larger wires and even the largest still hurt so much after an hour or two, so I’m not able to wear the extensions.

4 August 2025
Rated 5 out of 5 stars

Recommend to everyone

I cannot fault this company! They have gone above and beyond whenever I have had a question or an issue their customer services have been amazing.

The hair is excellent and I would definiteley reccommend them to everyone.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I I love my halo it’s a perfect colour…

I I love my halo it’s a perfect colour and the quality is just amazing!so easy to put on, i’ve been using clip extensions for a couple years now and this is just so much easier to manage and effortless to put on;)so happy thank you

10 September 2025
Unprompted review

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