Swearing & Cursing
Swearing & Cursing -
The "Fawlty Towers" of Supplement Suppliers!
Sworn at!! Extremely Rude!!
Appalling Customer Service!!!
I will never purchase from this company ever again!
They Seem to Operate under various Business Names:
* Save On Supplements Ltd
* Transforme
* Natursupps
On 30th June 2025
I paid for 365 Capsules of Omega 3, & Evening Primrose Capsules for my elderly mother in law.
Purchase made via Amazon.
(Previous past purchases made direct through the companies website).
This Order never arrived!
My Amazon account still shows order status as "Your package may be lost".
On Monday 7th July, (early morning)
I rung the company spoke to Sophie.
She seemed disinterested that my order had not been received.
However, on keeping on about it, she finally, most reluctantly agreed to send replacements out 1st Class that day.
Despite being unimpressed by her customer service skills, I was satisfied with this resolution.
Wednesday 9th July .(afternoon)
I rung the company again to query why the the promised replacements had not arrived.
This time, I spoke to a Isabelle, who I believe to be the Director of the Business, (according to Companies House).
Isabelle promised to look into the matter and promised to ring me back in 5 minutes.
Wednesday 9th July (late afternoon)
About 3 hours plus later I rung back, as Isabella had failed to ring me back.
I was told, Isabelle was busy on the other phone.
I gave my phone number again and was assured that Isabelle would ring me back after her call.
End of Business that day - Still, no return phonecall.
Thursday 10th July
I rung back, this time to complain.
Spoke to Gary.
Despite keeping my calm and being professional, I was at this point, most understandly Not Happy!
Its a shame that the same could not have been said for Gary!
Instead of customer care, and any form of understanding, I was met with a flipant, most cavalier attitude.
Without as much as a single apology, I was met with a tirade of excuses.
Then came the abuse.
Firstly Gary, made many excuses, and told me that the 2 women I had spoken to previously had both gone off sick.
So he could not check with them what had been discussed earlier.
I explained to him, how I had in the past always praised and recommended this company to family, friends etc.
I then explained how unhappy I now was due to the recent Non Deliveries & being promised callbacks -
Neither the callbacks or deliveries transpired.
This was inexcusable.
Gary explained he would look into the matter and call me back.
True to his word he did ring back.
He explained that Isabelle had issued a refund the day before, (yet would not credit into my account for a few days).
I reminded him how disappointing it was that I had not received:-
1) The Items I had paid for.
2) The Replacement Items that I was promised.
(clearly hadn't been posted out)
3) The Failed Callbacks that I had been promised.
On emphasising how disappointing and unprofessional this all was, I them told him I was tempted to write a negative review about the company.
Gary's flipant and rude response was -
"Yeh yeh...you go write your bad review...you go and tell the world how bad we are"
Unfortunately for Gary, he then forgot to press the END CALL BUTTON at the end of his rant and began swearing and shouting (either to himself or at a staff member).
I do not know what troubles this company or staff are currently having, behind the scenes.
Normally I would sympathise.
I believe that despite whatever problems they are having behind the scenes, they should be more professional when dealing with customers and most importantly should be more honest and professional.
Sadly, after this awful experience, I can no longer recommend this company to anyone.
I am Bitterly Disappointed!
I have now ordered alternatives Capsules from a different company called "Zipfit", my delivery is due today.