Naturitas Reviews 

Do not order from this company. Very poor customer service. My parcel was delivered but not to my home address. Also, nobody is answering to my complaint.

Seems to many low reviews on here, I wish I'd read them before ordering, then trying several times to communicate with them, in a logical, productive manner.

First issue:
Cancelled my order without explanation. Both items were in stock on the website when the order was made.

Second issue.
You can't directly email them.
I managed to find an email for them, but was asked not to use it again.

Third issue:
The only way to contact them is by their contact form. It's like a phone call to a large company, if your query is about this, press this. If your query type doesn't exist, you have no means of contacting us! It's a very prescriptive form, with no flexibility for many real query types. There's also no means to upload an attachment, so you can't explain anything with a product image etc. I tried three times to get through the contact form's pre-questions, but never made through.

I don't understand why any company could plan to run like this, it's not logical for stability, nor growth.

I always give people/companies chance to change/improve, and truly want them to succeed. Hopefully they can, but they need to listen to the problems first, and be willing to the put hard work in, like any successfully company. I use constructive reviews like this, to empower companies to change

I was very wary about ordering from this company due to the trust pilot reviews but as I was protected by using my credit card I went ahead as this was the best price for the product I wanted and was not easy to source. I cannot fault the service and I received my package within a week.
I will be happy to use this company again.

I wrote a few month ago a 1 star review as Naturitas had problems over the summer month to deliver well.BUT they changed back to the perfect service, they had before, so I cancelled my review and want to give them again the 5 stars, as it works perfect, very good service

I ordered from Naturitas last month and then panicked when I saw the reviews here. I thought I had just lost my money but the order arrived perfectly packaged and with a Royal Mail tracking number too. So I ordered again a week ago and the order arrived today a little earlier than expected. Not sure what’s going wrong with everyone else but I will likely place more orders.

I would give 0 stars if I could! I was so excited to find gluten free products and paid well over INfLATED PRICES FOR THEM. When they arrived 3 weeks later they were ALL at least 5 months past the expiration date -What a waste of money and food. If I don't gete a refund I'm not going to stop here...

This company is a scam I ordered 3 packages and received 1 don’t use this company

I used to have a good customer experience with Naturitas but not recently. My recent experience is the same as many other reviews. Placed my order, promised latest delivery 11 days later. That came and went. No updates or emails from the company to apologise, or advise on what the issues were. They have removed all customer service access so no way to contact them. It was only when I badged a senior employee I found on Linked-In did I see any traction. My items arrived 2 weeks after latest promised delivery date with no explanation or apology. Sorry, I won’t be back, and suggest other customers think twice.

Appalling. My order is now 4 weeks overdue. I have had no response to my last 3 emails. The tracking link I have been provided doesn't work, and last I heard, my order hadn't even been shipped. I have asked for clarification or refund, but they have gone silent since. I absolutely cannot recommend this shop.a

Very poor customer support. I’ve ordered some products from them. After almost two weeks of waiting, I’ve received an email saying they’ve cancelled 2 products because they are out of stock and the order is delayed with a couple of days.
No phone number to contact them, no response to emails. The form to contact them is not working. I had to leave in holiday without my supplements. Very disappointed. I don’t recommend them at all.

Order never arrived. (Ordered a month ago). No contact, no customer service. I have purchased 100€ worth goods.
Any ideas where to report them, and how to get my money back?

Very very poor customer service. I ordered some organic makeup for my sisters wedding (I have health issues and react to the chemicals in regular makeup). I allowed plenty of time (over two weeks) for it to arrive and was sent a delivery date (but no tracking info) within this window. Two days before the wedding and ten days after the promised delivery date, it still hasn’t arrived, so I need to go and buy a replacement somewhere else. I email them twice and ask them to cancel my order (which still hasn’t been sent). They totally ignore my emails and then a week later send me a notification that my package has been sent! I am still trying to arrange a return and refund but they will not deal with my request and the ‘contact us’ form on their site keeps crashing (no phone number). Appallingly slow delivery X terrible customer service X Very difficult to contact X AVOID at all costs

Product never sent, vague email saying sorry for the experience with no actual details on when the stuff I bought would be sent, and no actual offer of resolution either. The reply to my complaint was clearly written by AI, and had some random Spanish paragraph still left in the email they sent, so no one had even bothered to proof-read their AI slop.
Clearly whoever runs this shop simply doesn't care about their business. Waiting a day to see if they reply to me with an actual human response and then requesting money back through Paypal as it's been nearly 3 weeks since my order and supposedly they haven't even sent it yet when they said it was meant to arrive today. Wasn't like that product was cheap, either.

After 4 weeks of waiting for the items to be delivered, I was told that due to lack of stock they can not serve my order.

I've given four stars for the three weeks wait (but, considering the company is in Girona, Spain I can understand it) and problems with delivery to the point I thought I had been scammed(the driver claiming the address was incorrect and sending it back to sender, which I thought was back to Girona, Spain! ). Turned out it was back to the Royal Mail depot which initially used a subcontractor who got confused with the address. All is well that ends well.

Disappointed! My 3rd time ordering from them . The waiting time it’s ridiculous but regardless, the products are good. My issue is how to get in touch with them because the contact form doesn’t work and one product from my order it’s missing!
Short update to my previous message
I managed to get in touch with them via one of the promo emails sent by them and they solved my issue quickly! So must be the app and that customer form that are faulty!
Very helpful! And quick response from them! They refunded me!

I've ordered from them three or four times.The first tine went smoothly,but the others were far from trouble-free.My most recent order never even arrived.Now I'm trying to get my money back,but their customer service is absolutelyuseless.I wouldn't recommend anyone to order from them!!!

AVOID - DO NOT GO NEAR THIS COMPANY - NO CUSTOMER SERVICE - AVOID - DO NOT USE THIS WEBSITE -

IGNORES EMAILS - IGNORES REFUND REQUESTS - FORM ON WEBSITE DOESN'T WORK - CANNOT CANCEL ORDER.

Zero star if possible 000

ORDER 8 JUNE, THEY REFUSED CANCEL ORDER, ONLY SENT SMALL PART 2 FOOD ITEMS RECEIVED 4 JULY, BUT IGNORING CANCELLATION AND MY EMAILS FOR REFUND AND COMPLAINT, REQUEST ESCALATE COMPLAINT ABOUT COMPANY, SHOULD NOT BE ALLOWED TO TRADE ANYMORE!!!

AVOID * DO NOT USE * ZERO * COMPLAINT ESCALATION * VERY BAD COMPANY * IGNORES EMAILS * ENQUIRY FORM ON WEBSITE DOESN'T WORK.

Waited 3 weeks but never sent. Requested refund.

Update: I reported them to trading standards and also got a full refund from my bank.
If you paid via debit card, you can speak to your bank regarding a chargeback. A chargeback is when your card provider asks the trader’s bank to refund the money to your account. Ask for chargeback within 120 days (about 4 months) of when you paid or noticed the problem. You won't be able to ask if you noticed the problem more than 540 days (about 18 months) after you paid. Good luck!

I used them a couple of times and everything went ok, yes the delivery was slow but I never cared for that, as long as the costumer service is good!
My last order was very badly packed and 2 jars of mackerel cracked in the box, I sent pictures to the costumer service on Monday and nobody has followed up, just total silence.
To me that's bad enough to stop buying form them altogether.