Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
Company replied
Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Fence Supply Store
- Interior Designer
- Manufacturer
- Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.2
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam site
Scam site. Made an order and they faked shipping info. Nothing arrived, non-responsive customer service.
Got the company on the phone and they have sent another shipment. Awaiting delivery of it will update my review if it ever arrives. Will have been a three week delay and multiple instances of weak support from them. Nothing offered to fix this just eventually delivery of the items they said were in stock when I bought them 8 weeks ago.
7 April 2026
Unprompted review
Reply from Naturewall
Hi Harry
We’re sorry to hear this. We want to reassure you that we are not a scam site and do not provide fake shipping information.
It looks like something may have gone wrong with your order or the tracking and we’d like to resolve this as quickly as possible. Please send us your order details so we can investigate and put this right for you.
Apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
I was abit apprehensive after reading…
I was abit apprehensive after reading the reviews regarding the delivery times but I loved the look of the stone shower panels so I ordered them nearly 2 months before our new bathroom is due to be fitted, and well they arrived 4 working days later so now I’m stuck with shower panels in my living room for a month and half 😆 they are gorgeous I can’t wait for them to be fitted. Thank you!
1 April 2026
Unprompted review
Reply from Naturewall
Hiya Emma
Love this 😄 thank you so much for sharing!
We totally understand the cautious approach (and honestly, very sensible planning on your part!) but we’re so glad we could pleasantly surprise you with a speedy delivery. It sounds like your living room has had a bit of an unexpected glow-up with some very stylish temporary décor!
We’re thrilled to hear you love the panels and we can’t wait for you to see them in their final home — it’s going to look amazing. Thanks again for your kind words and for choosing us!
All The Best,
The Naturewall Team
Great Customer Service and Product
I know others have had a different experience but my experience with Naturewall has been excellent. I have ordered from them three times over the last 7 weeks. The first two orders turned up as expected and in good condition. Our project changed slightly so we realised we actually needed 3 more panels. I called customer services (I spoke to Eden) to ask of the delivery could be sped up. They explained that the process of making and priming the panels was going to take at least two days and delivery would be a minimum of two days after that.
They were completely transparent and kept in touch with me and kept me informed all the way through the process. From speaking to them Monday mid morning, the panels arrived early Friday morning as they promised.
My experience of them was that they were very helpful, kept me well informed and provided a great product. I recommend them and will keep buying their products for my house renovation.
1 March 2026
Unprompted review
Reply from Naturewall
Hey Nichole,
We’re delighted to hear that you’ve had such a positive experience across all three of your orders - especially with a project that’s evolving along the way. It’s great to know the team (Eden in particular) were able to support you with clear communication and transparency around the timelines — we always aim to keep our customers fully informed, so it’s fantastic to hear that came through.
We’re also really pleased we could get those additional panels to you in time and as promised. Renovation projects can be stressful enough, so it’s great to know we could make that part a little easier.
Thank you again for your continued support and recommendation — and best of luck with the rest of your renovation, we’re sure it’s going to look amazing 🙂
The Naturewall Team
Samples ordering.
Great response, a clear route to ordering a sample pack of colours would be great, as a a tradesman, very important & happy to pay!
25 March 2026
Unprompted review
Reply from Naturewall
Hey Colin,
Thanks so much for the feedback — really appreciate it!
That’s a great suggestion, especially from a trades perspective. I’ve passed this on to the team, as having a clear and easy way to order sample packs is something we know would be really valuable.
Thanks again and we’re glad to hear you’d find this useful!
Best Regards,
The Naturewall Team
Milislat Waterproof Deep Walnut Panel
We ordered Milislat Waterproof Deep Walnut Panel which were top quality, really made a difference to the bathroom ceiling and complimented the tiles.
5 April 2026
Unprompted review
Reply from Naturewall
Hiya Priti,
Thanks so much for your feedback!
We're thrilled to hear you're happy with the Milislat Waterproof Deep Walnut Panels - they sound like the perfect finishing touch to your bathroom 🎉
Best Regards,
The Naturewall Team
Long delivery times or no delivery?
I ordered the limestone grey Elemence shower panels on the 9th of NOVEMBER and it’s been nearly 5 months now and we are still waiting. We had part delivery in mid-December but some of the panels were the wrong colour. Customer services seemed supportive and told me it they would be replaced as an “urgent replacement order” but come January I was then told they were out of stock until February. In February I was told it would be March and then in March I’ve been told April. I will not hold my breath. I’ve been told multiple times I’m on the “priority list” and I’ve been given several estimated delivery dates and at least one “definite” delivery date.
On the website it currently says you can pre-order these panels for delivery 2-4working days from April 17th… beware long delivery times and possibly no delivery at all!
3 April 2026
Unprompted review
Reply from Naturewall
Hi Catherine,
Thank you for your message and I’m truly sorry to read about your experience — I completely understand how frustrating and disappointing this must have been, especially given the length of time you’ve been waiting and the repeated changes to the expected delivery dates.
This is certainly not the level of service or communication we aim to provide. I sincerely apologise for the delays, the incorrect items initially received and the ongoing uncertainty around your replacement order.
Please be assured that I have raised this with our team as a priority, as well as with our supply chain team to get a clear and accurate update on your order. I appreciate that you’ve been advised multiple times that you are on a priority list and I understand your concerns given the previous missed timeframes.
I can see that your order is currently awaiting picking and has been assigned a tracking number, which is a positive sign it’s progressing. You should receive correspondence from the courier with your tracking details over the coming days.
Thank you again for your patience — we really do appreciate it and I’m very sorry for the inconvenience caused.
Kind regards,
The Naturewall Team
Unbelievably slow customer service.
Unbelievably slow customer service.
4 March 2026
Unprompted review
Reply from Naturewall
Hi Jacob,
Thanks so much for your patience recently.
We’d like to sincerely apologise for the slower response times — we’ve experienced an unexpectedly high volume of enquiries over the past three weeks. Please rest assured that we are working through all email correspondence as quickly as possible and answering as many calls as we can as we are a small team.
If you have a specific query, we’d recommend calling us when our lines are open Monday- Thursday 10:00- 16:00 or Fridays 10:00-12:00, so we can assist you as efficiently and thoroughly as possible.
We really appreciate your understanding while we catch up.
Have an amazing day,
The Naturewall Team
Quick delivery and no issues with the…
Quick delivery and no issues with the product.
29 March 2026
Unprompted review
Reply from Naturewall
Hey Theo,
We love to hear it - thanks for taking the time to share your feedback 🙂
Best Regards,
The Naturewall Team
Worth the wait?!
Having been given 3 different dates of when Naturewall would have the shower panels in stock, I became a little concerned about getting the goods or getting a refund because of other reviews. Today 3 weeks after original date, I have received my 9 shower panels, and they are very good quality. I haven't checked them all 100% yet, but they all seem OK. Packaging is excellent and the delivery company, 'Furdeco', we're excellent also, the tracking and updates were spot on. Would I use Naturewall again? After the hassle with the delay, I would have to think twice. Maybe if the goods were in stock I might possibly use them as their price was very good in comparison to others.
1 April 2026
Unprompted review
Reply from Naturewall
Hi Keith,
Thank you for your detailed feedback. We’re really pleased to hear that your shower panels have arrived safely and that you’re happy with the quality, packaging and delivery service from Furdeco.
We do sincerely apologise for the delays you experienced and for the multiple changes to the expected stock dates. We completely understand how frustrating and concerning this must have been, especially when you were waiting for updates.
Your feedback is incredibly valuable to us and we are actively working to improve the accuracy of our stock timelines and communication to avoid situations like this in the future. We truly appreciate your patience while we worked to get your order to you.
Thank you again for your honest review—we hope you continue to enjoy your panels 🙂
Best Regards,
The Naturewall Team
Avoid!!!!!!!!!
Avoid!!!!!!!!!
Another month passed waiting on delivery.
Four promised dispatch dates, now no answer to any form of contact again…
1 April 2026
Unprompted review
Reply from Naturewall
Hi Luke,
Thank you for your feedback. We’re very sorry to hear about your experience and completely understand your frustration. Unfortunately, we have experienced some recent disruptions which impacted our dispatch times and response rate and I apologise that you were affected by this
That said, I can see that your order was delivered this morning. We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to resolve this. Your feedback is important to us, and we will be using it to improve both our delivery timelines and communication going forward
Best Regards,
The Naturewall Team
Delay after delay
We placed our first order for shower panels for our en-suite. The delivery time was long even though the website says 2-4 days.
We decided to order more for panels for our main bathroom. This was back in January. We had an email to say they would be delayed until 16th MARCH!! Deliver date came and went. Now delayed until APRIL!! After spending a year renovating, this is our last job to complete and we have been so let down by this company. They have replied to emails, but this has brought us no confidence. They have said our item is back in stock, but as I pointed out to them, they were in stock back in January.
The two stars in only for the fact that we are pleased with the quality of our first panels. If only they could get right communication and delivery. 3 months since ordering and still now item. Shocking!
31 March 2026
Unprompted review
Reply from Naturewall
Hi Ross,
Thank you for taking the time to share your experience, and I’m so sorry for the frustration and disappointment this has caused.
I completely understand how disheartening this must feel, especially when you’re so close to finishing your renovation after such a long process. To be left waiting on the final pieces with changing delivery dates and unclear timelines, is incredibly frustrating — and I’m really sorry we’ve let you down here.
While I’m pleased to hear you were happy with the quality of your first panels, I fully appreciate that this doesn’t make up for the delays and the impact this has had on your project. The inconsistency in communication and stock availability you’ve described is not the experience we want for our customers.
Please be assured that I’ve passed your feedback on to our wider team and supply chain teams, as situations like this need to be addressed and improved. In the meantime, I would really like the opportunity to look into your order personally and provide you with a clear and honest update.
If you’re happy to do so, please could you share your order details with me directly so I can prioritise this for you by emailing info@naturewall.com with the subject line FAO LaTroya (TP Review).
Thank you again for your patience — and I’m truly sorry for the inconvenience caused.
Kind regards,
The Naturewall Team
Such an unreliable company
Such an unreliable company. This was the first and last time I will buy from them. I have no idea about the quality of the products, but I will update my review if I ever receive them.
10th of March: Placed the order - The delivery dates for some items were the end of March, so I booked someone to install them after this date.
25th of March: Sent an email to check if the order will still arrive on time.
The order is dispatched few hours after and received "on its way" to me (this is what they say anyway).
26th of March: Jodie from Customer Service replies, apologizing for the courier not being in touch with me yet, even if they sent the order less then 24 hours earlier.
27th of March: I informed them that the tracking number doesn’t even indicate that the order has even been dispatched.
30th of March: I followed up again by sending an email and called five times before someone answered. I spoke with Jodie again and explained that I hadn't received any updates from her yet. She said she would get back to me with updates the same day.
31st of March: I sent another email to Jodie, but still, no response, so now I'm writing this review in the hope that someone else from the company will see it and treat this matter urgently, or at least not ignore my emails.
31 March 2026
Unprompted review
Reply from Naturewall
Hi Madalina,
Thank you for your detailed feedback. We’re very sorry to hear about your experience and completely understand how frustrating this situation must have been, particularly with the delays and lack of communication.
I can see that your order was dispatched from us, and that Jodie has chased the courier on Monday and again this morning to get an update on a delivery date. However, I will be feeding this back internally, as this should have been communicated to you more clearly and proactively.
We would also like to advise that we recommend customers do not book in any installation works until goods have been received and checked, as delays or issues in transit can occasionally occur. That said, we fully appreciate how this has impacted your plans and apologise for the inconvenience caused.
We truly value your feedback and will use this to improve both our communication and service moving forward. Please look out for an email from us before the end of the day.
Regards,
The Naturewall Team
Great Customer Support
We had ordered from Naturewall before and decided we wanted to order some more panels. We had a slight problem with our order but this was quickly and efficiently resolved for us by customer services. Good customer support.
31 March 2026
Unprompted review
Reply from Naturewall
Hiya
Thank you so much for your lovely feedback! We’re so pleased to hear you chose to order from us again—it really means a lot. 😊
We’re sorry there was a slight issue with your order, but it’s great to know our customer service team was able to get this resolved quickly and efficiently for you. We’ll be sure to pass on your kind words!
Thanks again for your support—we hope you love your panels!
Best Regards,
The Naturewall Team
Great quality and quick delivery
29 March 2026
Unprompted review
Reply from Naturewall
Hiya Lee
This is AMAZING - thanks for stopping by and letting us know 😊
Best Regards,
The Naturewall Team
the sample was wonderful but I ordered…
the sample was wonderful but I ordered the wrong one
14 March 2026
Unprompted review
Reply from Naturewall
Hiya Claire,
Thank you so much for your lovely feedback on the sample 😊 We’re so glad you liked it!
No worries at all about ordering the wrong one – it happens! If you’d like, we’d be more than happy to help you find the perfect match for your space.
Best Regards,
The Naturewall Team
Excellent service panels really good…
Excellent service panels really good quality wood definitely buy again
19 March 2026
Unprompted review
Reply from Naturewall
Hi David
This is great to hear and we hope you enjoy your panels 😊
Best Regards,
The Naturewall Team
NatureWall slatted wall panels
NatureWall delivery was quick and I fitted the slatted panels on the same day as delivery and I love the product, I will definitely purchase some more panels they look brilliant 👏
26 March 2026
Unprompted review
Reply from Naturewall
Hey Andrea
Thank you so much for your lovely feedback! 😊 We’re absolutely delighted to hear your delivery arrived quickly and that you were able to get your panels up the very same day – that’s amazing!
It means a lot to us that you love how they look, and we can’t wait to help you with your next project. We’re sure it will look just as brilliant! 👏
Best Regards,
The Naturewall Team
Excellent quality
Excellent quality, the panels are now installed and look great adding a warm atmosphere to the room.
The delivery took longer than expected.
24 March 2026
Unprompted review
Reply from Naturewall
Hi Gillian,
Thank you so much for your lovely feedback! 😊 We’re so pleased to hear that your panels are installed and creating a warm & cosy atmosphere in your room – that’s exactly what we love to hear!
We’re sorry the delivery took a little longer than expected and we really appreciate your patience. Thank you again for your support – it means a lot to us!
Best Regards,
The Naturewall Team
AVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!
SECTION 75 INCOMING!!!
Do not fall for the lies and the website.
This company is borderline being a scam.
I purchased shower panels showing in stock, then states coming in to stock and preorder.
16th of january i placed the order, still no panels or refund.
Before stock date arrived the date was put back, this happened 3 or 4 times.
Emails sent and chased but no reply of any substance except the patronising guff and have a great weekend.
Eventually i gave up and requested to cancel the order as the product was still not in stock.
I had an email stating the refund would take 10 days for the accounts to look at!!
So 10 days comes and goes with no refund so i checked before chasing again and it showed the items were now in stock.
I emailed to see if the items could now be delivered as rhe refund had not been refunded. This was supposedly actioned and i was told the boards would be shipped priority the next day and i would get an up date from the courier, furdeco.
Guess what, nothing. No tracking, no boards, i have emailed naturewall everyday sine asking for an update with no reply.
This company is a joke at best and a scam at worst.
The phone number doesnt connect half the time like they not paid the bill, and then when it does connect it states they are that busy the phone line is closed.
I am now taking this up with my bank to initiate a dispute and get the money back through them.
Complete and utter waste of time and money.
Dont fall for the soft lines of false understanding by 'Eden' as it is just that, false.
If you carry out a google search of this company and a companies house search you can see the people involved in this.
Also, if you check the false / fake good reviews on trust pilot and google reviews you will see repeat names and also rave reviews from peolple that have left only one review, and some that plug the same delivery company , furdeco, which is probably being paid along the way.
Also, there is another company advertising the exact same products, same pictures, same web format and the same terrible reviews, im thinking they are linked if not the same, british homes direct. Beware.
Save yourself,
DO NOT USE THIS COMPANY,
NATUREWALL ARE HORRENDOUS.
I dare naturewall to respond to this review with any evidence to the contrary you bunch of fake, scamming, time wasting chancers.
And for the laugh, read the guff thats on the website about "our journey" then look at all the negative reviews on all review platforms.
Section 75, applied.
16 January 2026
Unprompted review
Reply from Naturewall
Hi Jason,
I am so sorry you’ve had this experience, it’s simply not good enough.
We have unfortunately experienced delays on stock coming into us based everything going on in the world right now. Where we can, we try to keep customers informed and up to date of any changes as soon as we have that information ourselves.
Because of the volume and the unforeseen nature of the delays, it looks like the promptness of these comms hasn’t been to our usual standard. As a business we understand the impact these delays have on our customers with regards being out of pocket and booking fitters etc. I’m really sorry for the inconvenience these issues will have caused you.
I can see your order placed on the 22nd of February, this was dispatched on Wednesday but oddly I can see the dispatch email wasn’t delivered to your email & it looks like the tracking number isn’t returning results at the moment. I’m confident this is a tracking number issue only and the items will be on the way to you, however I have requested that we get clarity on this with the factory / courier to find out where the issue lies. I can confirm we do have stock of the Sivara Slatted panels now, so if there is an issue on this delivery, we can get a replacement sent out promptly.
I can assure you we are not affiliated with British Homes Direct and/or any other wall panelling retailer, all of our product imagery is created by us, in house and is being wrongfully used by some of our competitors. Both Trustpilot and Google reviews have strict regulations and policies in place that do not allow false or self written reviews (through IP tracking), all reviews on these platforms are authentic and left by our real customers.
Once again I am really sorry for the delays and issues that have come with your order, we’re working to quickly get to the bottom of this now and provide you with answers.
Kind regards,
Meghann - The Naturewall Team
STAY AWAY FROM NATUREWALL
I ordered 4 panels back in January, only sent 3, then got told out of stock till March. They came back in stock on the 9th March but I have still not received my panel. Emailed them loads but no response, you can't get through to them on the phone. I am now going through my bank to get my money back.
The ones that did get delivered where damaged.
STAY AWAY FROM THIS COMPANY.
19 March 2026
Unprompted review
Reply from Naturewall
Hi Colette,
I’m really sorry to hear about your experience – I completely understand how frustrating this must have been, especially with the delays, lack of communication, and the condition of the panels you received. This is certainly not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.
I can confirm that your remaining panel is now scheduled for delivery tomorrow between 11am–2pm. We’re closely monitoring this to ensure it arrives as expected.
I have also sent you an email to confirm this.
Kind regards,
The Naturewall Team
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