Naturesours Reviews 127

Reply from Naturesours

Updated Jan 21, 2025

Thank you for reaching out and sharing your concerns. We deeply regret the inconvenience you’ve experienced and would like to address your questions to provide clarity. We apologize for the delay in your order. Your package, ordered on December 17th, was processed and shipped promptly. However, during the Black Friday, holiday, and New Year peak season, US Customs faced significant delays due to an overwhelming volume of shipments. While your package reached the US within 6 days, it was unfortunately held at customs and later returned due to the backlog, which is beyond our control. To address your concern about the origin, our company is based in the US, and we uphold our commitment to high-quality, natural products. Our products are not manufactured in China. Instead, they are sourced and produced in regions where Soursop grows naturally, such as the Philippines, the Caribbean, and the Indian islands. Shipments may route through China because, when sourced from the Philippines, it is the fastest and most reliable global shipping route. We aim to ensure that all orders are delivered within 4-8 business days, as stated on our website. Unfortunately, during this exceptional period, customs delays disrupted this timeframe for some orders. We truly understand how frustrating this can be and want to assure you that we are working diligently to prevent such occurrences in the future. We also understand your concern about receiving an affiliate email immediately after your purchase. The affiliate program is designed for customers who are interested in promoting our brand after having a positive experience with our products. This email was automatically triggered and not intended to pressure you in any way. Regarding authenticity, all reviews and claims about our products are genuine and provided by real customers who share their feedback. Thank you for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the situation you’ve experienced. Let me start by clarifying the situation: Our products are sourced and manufactured in various countries and island nations, depending on the season and production capacity. These include the Philippines, the Caribbean, and Indonesian islands, where the products are naturally grown on certified farms. We want to emphasize that we distance ourselves entirely from any Chinese manufacturing. However, our products are shipped through China as it is the fastest and most efficient shipping route, allowing us to guarantee an 8-day delivery time. Our website is hosted on Shopify, just like many other major brands. This has no impact on the legitimacy of our business. We are truly sorry to hear that you have had negative experiences with similar websites in the past, but we strongly distance ourselves from any fraudulent practices. Your order has been successfully shipped and, according to the tracking code you received, it arrived in the USA within 6 days, which is well within our promised delivery timeframe. Unfortunately, we cannot control delays caused by US Customs, which can sometimes block shipments due to overloading. We understand how frustrating these circumstances can be, but we want to assure you that we have done everything possible to provide you with the best service. In some cases, such as Customs backlogs, packages may be stored in warehouses for an indefinite period, where they are sometimes mishandled or improperly stored. Since our bottles are made of high-quality glass, there is a chance they may break if they are thrown or dropped during handling. If such incidents occur, we are notified, and our team investigates the matter internally. In your case, this appears to have happened. As a company, we take full responsibility for these rare occurrences and guarantee to send you a replacement at no additional cost. It’s also important to note that in these specific cases, we are required to ensure that the package is delivered to you before initiating any refunds or further steps. However, if you do receive the product, you are always welcome to return it to us, and we guarantee an immediate refund within 24 hours. For any further concerns, please contact our customer support team. ( support@naturesours.com ) Thank you for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for your feedback. I would like to take this opportunity to clarify a few points. Our company has various departments, including marketing. The brand itself follows a strict set of guidelines and a clear vision under rigorous rules and checks through our growth plan strategy. We also collaborate with well-known creators across different niches through paid partnerships. If you recognize a creator, it’s possible they have partnered with other brands independently of us. However, we want to make it very clear that all our ads feature genuine, verified feedback and are not scripted in a way that might cause confusion or appear fabricated. Everything stated in our ads has been thoroughly researched and can be verified and found online. Regarding the cancer-related results mentioned, there is a lot of information and many articles available online about soursop. It’s important to emphasize that our soursop extract is not a cure for cancer. For any specific health concerns, we strongly encourage consulting your doctor. I will forward your feedback about this article to the relevant department to have it reviewed. Thank you again for bringing this to our attention. As for the lab results, all relevant information can be found on our website. We kindly ask you to take a closer look there for more details. Thank you for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

Thank you for reaching out with your concerns. We sincerely apologize for any confusion regarding your order and would like to clarify the situation. While our products are sourced and manufactured in regions such as the Philippines, the Caribbean, and the Indian Islands, depending on the production country, like the Philippines, they will be shipped through China. This allows us to ensure the fastest and most efficient delivery process globally, enabling us to guarantee a shipping time of 7–8 days. We understand how this might have caused some concern and want to assure you that our products do not come from Chinese manufacturers. Regarding your request to cancel your order and receive a refund, we are happy to assist you as it falls within our cancellation policy of 24 hours. Otherwise, we are required to send out the product due to payment rules. However, after you receive it, you can send it back to us, and we guarantee a 100% refund. For direct assistance, our support team is available at support@naturesours.com, and we are committed to responding within 24 hours. We currently do not offer phone support, but we are always happy to help via email. Thank you for your understanding, and please let us know how you would like to proceed.

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for your feedback. I would like to take this opportunity to clarify a few points and sincerely apologize for the situation you’ve experienced and any inconvenience caused. First, I’d like to address the shipping challenges we have faced over the past two months. During peak periods such as Black Friday, Christmas, New Year, and even elections, the shipping process has been significantly impacted. Products like dietary supplements originating from islands require additional inspections through special checks. Unfortunately, due to shipping overloading, many of our shipments were delayed or blocked by US Customs. This is reflected in the tracking information provided with your order confirmation. While we understand how frustrating this can be, this situation is beyond our control, and unfortunately, we are unable to resolve it any faster. Next, I’d like to clarify how our email system operates. As a brand, we use two separate email addresses: one for support inquiries and another for general brand communication. The brand email is used to send newsletters, updates, and other informational messages, while the support email is dedicated to assisting with specific issues. If your email was mistakenly mixed up between these systems, we fully acknowledge this as an error on our part and take complete responsibility for it. Finally, regarding your tracking concerns, we kindly ask you to contact our support team. They will be happy to assist you and address any issues related to tracking or your order. Thank you again for bringing this to our attention. We genuinely appreciate your patience and understanding as we work to resolve these issues and improve our processes.

Reply from Naturesours

Updated Jan 21, 2025

Thank you for your feedback and for sharing your concerns, we truly appreciate the opportunity to clarify. First, we’re glad to hear that delivery and the overall process went smoothly. Regarding your concern about the purity of the product, we want to reassure you that while the product contains natural vegetable glycerin and purified water, these components are carefully chosen to maintain the stability, quality, and usability of the soursop extract. The glycerin we use is plant-derived, free of harmful additives, and completely natural, in keeping with our commitment to offering a pure and natural product. The term "pure" in our advertising refers specifically to the integrity of the soursop extract itself, which is 100% natural and free of artificial additives, preservatives, or synthetic substances. The vegetable glycerin and purified water are included as supportive ingredients to ensure that the product remains fresh, effective, and easy to use. Regarding the ratio of these components, the majority of the formula is comprised of the active soursop extract, which is sourced from both the fruit and the leaves. The vegetable glycerin acts as a carrier to preserve the potency of the extract, and purified water helps balance the formulation to ensure its liquid form is suitable for consumption. Thank you for reaching out. Please don’t hesitate to contact us with any further questions!

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for your feedback and your valid question. First, I want to address the delivery delays you experienced. During the Elections, Black Friday, Christmas, and New Year period, we faced significant challenges with shipping due to extremely high demand and congestion at shipping facilities and customs. Unfortunately, these circumstances were beyond our control. The good news is that the situation has improved, and all customers are now receiving their packages within the guaranteed 6-8 day timeframe. Secondly, regarding the listings on Amazon, we want to clarify that these are counterfeit products. We are not affiliated with them in any way, and they do not represent our brand or standards. We are actively pursuing legal action to have these removed. To avoid similar issues, we strongly recommend purchasing only from our official website and exercising caution when buying from platforms like Amazon, eBay, or Facebook. Thank you for your feedback.

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the situation. We kindly ask you to check your email inbox, including your spam folder, as we have already informed all customers about the ongoing issues with shipments. Due to overloading at border customs during the holiday season, products originating from islands, such as dietary supplements, require additional inspections, and this department is currently overwhelmed. Unfortunately, this situation is beyond our control. We understand how frustrating this can be, but since the product has already reached the destination country, there is little we can do at this point. Legally, we are required to ensure that the customer receives the product before any further steps can be taken. As a gesture of goodwill, we are offering all affected customers a 40% refund. Please contact our customer support team at support@naturesours.com for assistance with this. Thank you for your understanding, and we truly appreciate your patience.

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the situation you’ve experienced and for any inconvenience caused. Unfortunately, some orders are currently being held by US Customs due to overloading in the specific department responsible for inspecting dietary supplements from islands. However, an email with updates has already been sent to all affected customers. Please check all your inbox or junk folder, as it may have been overlooked or filtered. We can guarantee, as shown in the tracking information, that the product has already reached the destination country but is currently blocked at customs. Unfortunately, this is beyond our control, and we can only wait and hope that the situation will be resolved as quickly as possible. Regarding the review, we completely understand that this situation may not leave the best impression for a positive review, but it is entirely your decision, and we fully respect your opinion. Thank you for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

We are very sorry to hear about your experience. However, we kindly ask you to double-check where you placed your order. We have encountered similar cases in the past where customers were scammed by fraudulent websites impersonating our brand. Please verify the authenticity of the website, and if you have any further questions, do not hesitate to contact our support team at support@naturesours.com.

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the inconvenience you’ve experienced with your order. Let us take a moment to clarify the situation and provide a detailed explanation. You received a tracking code when you placed your order, which shows that your shipment has already reached the destination country. However, we know there have been significant delays recently due to peak periods like Black Friday, Christmas, New Year, and even elections. US Customs, especially the departments handling products like dietary supplements, have been overwhelmed with the high volume of shipments. Unfortunately, many packages, including yours, were delayed at customs, which is beyond our control. That said, your order did arrive in the destination country within 6 days, which is well within our guaranteed 8-day delivery timeframe. You can verify this in your tracking updates. While customs blockages are frustrating, we assure you that we have done everything possible to ensure a smooth delivery process. To make up for the inconvenience, we are offering all affected customers a 40% refund as a goodwill gesture. Since we are legally required to ship the product and ensure it reaches you, we cannot issue a full refund at this stage. However, if you no longer want the product after receiving it, you are welcome to return it to us, and we will promptly process a refund for the remaining 60%. For faster assistance, feel free to contact our support team at support@naturesours.com. They’ll take care of your request and process your refund within 24 hours. We appreciate your understanding and patience as we work through these challenges and remain committed to delivering the best possible service.

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the inconvenience you’ve experienced. Let us take a moment to clarify the situation and provide a detailed explanation. Recently, there have been significant delays due to peak periods such as Black Friday, Christmas, New Year, and even elections. US Customs, particularly the departments responsible for inspecting products like dietary supplements, have been overwhelmed by the high volume of shipments. Unfortunately, this has caused delays for many packages, including yours, which is entirely beyond our control. That being said, your order did arrive in the destination country within 6 days, well within our guaranteed 8-day delivery timeframe. This can be verified in your tracking updates. While customs blockages are understandably frustrating, please rest assured that we have done everything possible to ensure a smooth delivery process. To compensate for the inconvenience, we are offering a 40% refund as a goodwill gesture to all affected customers. Since we are legally obligated to ship the product and ensure it is delivered to you, we cannot issue a full refund at this stage. However, if you no longer wish to keep the product after receiving it, you are welcome to return it, and we will promptly process a refund for the remaining 60%. For faster assistance, please contact our support team at support@naturesours.com. They will handle your request and process the refund within 24 hours. We truly appreciate your understanding and patience as we navigate these challenges and remain committed to providing you with the best possible service.

Reply from Naturesours

Updated Jan 21, 2025

Thank you for your feedback! Our products are carefully sourced and manufactured in the Caribbean and the Philippines. However, tracking information often originates from the first major distribution hub, as shipments are consolidated from smaller islands. Rest assured, our products are not manufactured in China, as this would not meet our strict quality standards. All certifications and lab tests are conducted in the USA to ensure the highest levels of safety and quality. You can find detailed information about these tests on our website for full transparency. Regarding the location discrepancies: It doesn’t necessarily mean the locations are incorrect, as we do sell in these countries, including the UK, USA, and Australia. Additionally, Trustpilot offers an auto-correction feature, which might sometimes cause such variations. However, since our Trustpilot account is verified, we can confidently assure you that all reviews are 100% genuine and authentic. Thank you for your trust, and we look forward to your review once you’ve had the chance to try the product!

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for your feedback. May we ask what specific issues you are experiencing and whether you have already contacted our customer support at support@naturesours.com?

Reply from Naturesours

Updated Jan 21, 2025

Thank you so much for your feedback and for sharing your concerns, we really appreciate the opportunity to explain. First of all, we’re glad to hear that your product has already made it to the USA. That said, we completely understand how frustrating the delay must be. During the holiday season (Black Friday, Christmas, New Year) US customs was overwhelmed with an unusually high volume of shipments. Unfortunately, this caused delays and blocks on certain packages, especially dietary supplements like ours. While this situation was out of our hands, we’re happy to let you know that your product should clear customs soon and will be with you shortly. We also want to assure you that honesty and transparency are incredibly important to us. It’s never our intention to mislead or deceive anyone. At the same time, we want to clarify that our product is not a cure, it’s a dietary supplement designed to support your health naturally. We truly appreciate your patience and understanding as we work through these challenges. If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you!

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the inconvenience you’ve experienced with your order. We want to take this opportunity to address your concerns and provide a detailed explanation. Our products are sourced and manufactured in various regions, such as the Philippines, the Caribbean, and the Indian Islands. To ensure efficient delivery, shipments from these locations are routed through China, as this is often the fastest and most reliable shipping route. Unfortunately, during recent peak periods, such as Black Friday, Christmas, and New Year, US Customs faced significant delays due to an overwhelming volume of packages. Products like dietary supplements require additional inspections by specific departments, which have also been overwhelmed. We completely understand your frustration, especially given the delay in your tracking information. Based on our records, your order was shipped promptly and arrived in the destination country within 6 days, well within our guaranteed 8-day delivery timeframe. However, once a package is with customs, we have no control over additional delays. These blockages are entirely beyond our control, but we assure you that we have done everything possible to expedite the process. To compensate for the inconvenience, we offer all affected customers a 40% refund as a goodwill gesture. Since we are legally obligated to ship the product and ensure its delivery, we cannot issue a full refund at this stage. However, if you no longer wish to keep the product after receiving it, you are welcome to return it, and we will promptly process a refund for the remaining 60%. If you have further concerns or require assistance, please contact our support team at support@naturesours.com. They are available to assist you and process your refund within 24 hours. Thank you for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for this interesting question. Unfortunately, there are many scam and fake websites that advertise and sell products under our name. Sadly, this leads to many people being misled and scammed, which often reflects back on our genuine website and causes problems for us as the original, legitimate brand. We are actively working on taking legal action against any form of counterfeiting and imitation, whether on platforms like Facebook or Amazon. We are fully aware of the issue, and in the past, we’ve had to delete fake profiles and comments that were not related to us. I hope this answer was helpful to you.