NATURELO® United Kingdom Reviews 15

TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

15 reviews

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Rated 4 out of 5 stars

Natural multivitamin products

I have spent many years trying to find the most suitable multivitamin and mineral that does not contain synthetic, useless, or harmful ingredients. Most multivitamins contain titanium dioxide and so on.

I have been on this brand for a year and it has made significant improvement to my health. I am currently on:

- Multivitamin B complex
- Vitamin D3
- Multivitamin (for men)

I have had no side effects.

The significant improvement in my current health is also reflected in my blood test. Also, the price justifies the quality of the products.

However, main issues include delayed delivery and no warning of change in ingredients. Also, no great discounts for long-term customers.

Overall, one of the best organic products you can get for the reasonable price.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Poisonous Lead, lawsuits and lies.

After taking a vitamin D3 Naturelo supplement for a month and feeling absolutely no difference I thought I should probably do a little research just in case I find anything dubious.

I asked “Could I see the 3rd party lab reports for your vitamin D3 5000IU please?“

They replied "Like most companies, we do not publish our test results to the public as the information is proprietary. However, we have several products that are NSF certified as well as in the process of being NSF certified."

I then checked on the official NSF website and found that no Naturelo products are listed and I couldn't find any of their products with the 'NSF Certified' logo.

I then find a 'NOTICE OF VIOLATION OF CALIFORNIA HEALTH & SAFETY CODE' document online from August 12, 2021 stating that at least 5 of their supplements were found 'exceeding allowable levels' of lead! 'A toxic element that can cause serious health effects in humans and animals.'

Today I find 'Naturelo magnesium supplements $1.5M class action settlement' from May 1, 2024. 'According to the false advertising class action lawsuit, Naturelo’s supplement capsules are not large enough to contain 200 milligrams of high-quality magnesium glycinate chelate—a bioavailable form of magnesium the body absorbs. The plaintiffs in the case argue that, instead of this higher-quality form of magnesium, Naturelo uses lower-quality forms of magnesium, such as magnesium oxide. Naturelo hasn’t admitted any wrongdoing but agreed to the $1.5 million settlement to resolve the false advertising class action lawsuit.'

I think it's time for me to find some vitamin D3 elsewhere and get as far away from this supplement company as possible. My advice is for all of you to do the same.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

I'm pretty happy regarding Naturelo

I'm pretty happy regarding Naturelo.
5 years ago, when I discovered I had Osteoporosis, I tried different kinds of supplements.
None was working.
Since I started to integrate with Naturelo Bone Strenght my numbers with DEXA scan started to change for the better!
At this point, I can sincerely state that Naturelo works.
It does not upset my stomach and I can absorb the nutrients easily.
Thank you Naturelo!!

11 April 2024
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much for taking the time to leave us a review! We really appreciate it.

Rated 1 out of 5 stars

Terrible customer service

Set up a direct debit subscription every two months - After a month of my payment being taken for the second delivery, I still hadn't received the product. I asked what had happened and they said the product was out of stock but they had failed to let me know. I asked to cancel, this was confirmed and then a month later the money comes out again! And when I contacted them they tried to blame it on me and didn't even cancel the subscription which I had to do through my bank. Very frustrating experience.

16 February 2024
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Dear Lucy

I'm really sorry for the service you received from us. This experience is very far away from what we aspire to.

I have been doing a bit of research into what could have gone wrong and it seems that the item you ordered went out of stock so the subscription order was pending.

When the agent attempted to cancel the order and the subscription, he forgot to save the changes to the subscription itself. That error led to the February subscription renewal.

There was also a setting in our subscriptions tool that meant the subscription could be charged even though the item was out of stock. This has now been corrected so this sort of thing can't happen again to anyone.

I can't express how deeply sorry I am for the stress this may have caused you.

I hope by us refunding you in full every time you contacted us, it goes some way toward reassuring you that this was a completely unintentional, honest mistake.

If there is anything we can do to make it up to you, please let us know.

Wishing you the very best of health

Rated 5 out of 5 stars

I complained without any hope and they surprised me

I ordered 3 jars of vegan vitamin D + K2, they were quite expensive (117€ in total). I received them with a pretty near expiry date (October 3rd).
I wrote to them without any hopes and they surprised me, first, by offering to send other jars with a later date; and then, when they realized they didn't have any in stock they offered to reimburse me. I asked for a reimbursement of 2 jars only because I will have time to use the first one, and I received the reimbursement on my bank account 3 days later. They also offered for me to keep the 2 other jars for free and I gave them to fellow vegans.
They also offered me a discount code to order when the product with a later expiry date arrives in stock.
I'm honestly very pleasantly surprised. Not many companies would do that. They were really kind and trying to help me as best as they could. Thank you so much!!!

16 July 2023
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you for taking the time to leave a review and for giving us a chance to make it right for you! Wishing you the best of health from us all at Naturelo

Rated 5 out of 5 stars

My family love naturelo

My family love naturelo
I haven been taking them for years and my kids too.we dont get sick.high quality,great service

3 July 2023
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much for taking the time to leave us a review! We appreciate it immensely. Wishing you and your family the best of health

Rated 5 out of 5 stars

Excellent Omega-3 supplements

Excellent Omega-3 supplements. They're also in the triglyceride form which increases absorption. Remember to store them in your fridge when you receive them.

16 November 2022
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much for taking the time to leave us a review and for the helpful tip!

Rated 5 out of 5 stars

Great natural product

It took me a while to find a whole food multi vitamin that is affordable. I am very much against taking synthetic vitamins made from isolates. This is an excellent product and all my family now take it too. I have been taking it for a couple of years now and it has made a big difference in that time.

9 April 2022
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much for the review! So pleased our products are helping you! Wishing you and your family the best of health

Rated 5 out of 5 stars

Been a customer for 3 years and I…

Been a customer for 3 years and I really trust the brand and their product. I have MTHFR and the capsules work extremely well with my body and I now have a beautiful 17 month old son thanks to nature helping nature. Recently the recipe changed so I can no longer take what I am used to having due to the taste. Milan was extremely helpful by resolving this for me and helping me with a different combination so that I could still get my 800mg of folate daily. Great member of the team! As a customer, it is reassuring to know that their customer happiness is a priority 👌. Delivery after placing your order is always quick.

9 October 2020
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much for taking the time to leave us a review Samantha. So pleased we could help! Feel free to email us anytime with any other queries you may have. Your in health, the NATURELO team

Rated 5 out of 5 stars

One of the best on the market

One of the best on the market, ordered from amazon but its saying out of stock, managed to order from eBay but they were £10 dearer, and came across Naturelo UK and selling for the same as amazon £22.75, wouldn't change these at all. From a very happy customer. Thank you!!

9 October 2018
Unprompted review
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much!

Rated 5 out of 5 stars

i've bought 3 bottles over 6 months ..

i've bought 3 bottles over 6 months ... i had a couple of breaks from them to see the effect without them & 100% they do me good. i can feel the difference with them.

4 March 2018
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you so much for the review!

Rated 4 out of 5 stars

Hoping For Good Results.!

At last, a multivitamin that is based on natural ingredients, rather than a mixture of man made chemical fillings. I've not really been taking them for
long enough, yet, to notice any, hopefully, potential health benefits though. Service, and delivery was very efficient, .

3 March 2018
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thanks Anthony! Appreciate it!

Rated 5 out of 5 stars

Excelent

Excelent, the product took a little long to arrive but I am very happy

3 March 2018
NATURELO® United Kingdom logo

Reply from NATURELO® United Kingdom

Thank you for leaving a review! We appreciate it a lot!

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