Natural Skincare Factory Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural skincare items, noting how effectively they alleviate joint discomfort, soothe dry skin, and improve daily wellbeing. People also highlight the remarkably fast delivery service, careful packaging, and the friendly, helpful support provided when placing orders online. Many consumers emphasize that the active care creams and natural butter products consistently deliver outstanding results, making them a trusted daily routine. However, some customers also noted minor drawbacks, such as disliking specific product scents, missing dispenser pumps, or experiencing delayed results with particular applications.

What people talk about most

Product

Users describe complete satisfaction with the product range, frequently praising effective pain relief and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are exceptionally effective at... See more

Delivery service

People report positive experiences with delivery service, frequently praising the extremely quick turnarounds... See more

Service

Reviewers express immense satisfaction regarding the service, highlighting prompt communication and quick... See more

Order

Customers consistently note positive experiences with order processes, highlighting that everything from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more

Rated 5 out of 5 stars

Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more

Rated 5 out of 5 stars

I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more

Rated 5 out of 5 stars

Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more


Company details

  1. Cosmetics Industry

Written by the company

At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(441)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought as a gift for my daughter

Bought as a gift for my daughter. Ordered it online one evening and was delivered the very next day. Very impressed with the service. Don’t know about the product yet but am sure it will be great for my daughter.

24 June 2026
Rated 5 out of 5 stars

I recently bought the Magnesium Spray…

I recently bought the Magnesium Spray and it's honestly brilliant. I was quite sceptical at first and wasn't sure if it would actually work, but I noticed a difference almost straight away. It helps me relax and I've been having really good sleep since using it. The delivery was really quick too. I'm very impressed and will definitely be ordering again.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Hypermobility & PeriMenopause

I purchased the active skin care cream to support hypermobility & peri menopausal symptoms. Mostly experienced in my hips & back this cream is now part of my routine & cycle. Its soothing, cooling & allows me to have a "normal" day. I have also used the cream for shoulder & neck discomfort, again fabulous results. Highly recommend this product, company & service.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Active Care Cream…Amazing!

Mum purchased the Active Care Cream after struggling walking with pain in her knee for the longest time, with nothing helping. This was recommended to her. After using twice, she cannot recommended highly enough! Something that actually works and provides some relief from the pain :-) Thank you.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought Active Care Cream for some…

I bought Active Care Cream for some pain I was having in my knees, and it worked a treat. Recently I’ve been in agony with arthritis in my hands, and had accepted it as inevitable and untreatable, without nasty steroids. I then remembered that I’d bought Active Care Cream and thought I’d give it a go, not expecting much, but as I mistaken. I rubbed it into my hands before bed and, without a word of a lie, woke up pain free! I’m now using it morning and night and my pain has all but disappeared. My hands are still a wee bit stiff, but the pain has gone, and both hands are fully functioning. Could not recommend this cream enough.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

I have been waiting for parcel since…

I have been waiting for parcel since 1st may 2026. It has still not arrived.

27 April 2026
Natural Skincare Factory logo

Reply from Natural Skincare Factory

Hi Norma, sorry you've been waiting for your order. We have just received your order back to us, the address you supplied was incorrect and it couldn't be delivered. Have tried to call you a few times to get this corrected and sent straight back out to you. You may see a couple of missed calls from us. Will try you again on Monday morning :-)

Rated 5 out of 5 stars

Magnesium Cream !

I am really feeling the benefit of using the magnesium cream. It’s very easy to use. I use it to help with sleep and my daughter is using it for pain. I really appreciate the personal service, easy to contact and responsive. Careful packaging and speedy delivery.

24 April 2026
Rated 5 out of 5 stars

Truly effective

The products are of excellent quality and are true to the label’s’ description of what effects can be achieved.
The delivery is also very quick so, if you’re in a hurry, no problem.

24 April 2026

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