The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... See more
Company replied
Location
Switch locationUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
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See what reviewers are saying
My first appointment was cancelled on the day due to damaged glass being delivered. I was thankfully booked in the following day (Friday) as I was travelling to Torquay that night. The fitting took le... See more
Company replied
The men who came out to complete the work did a fantastic job and explained everything and kept me updated at all times. The work was a high level when finished and had been cleaned so well. They were... See more
Company replied
Time on the job was well under time they gave me, very polite car was clean and tidy very reliable fitter would use the company again Excellent!😀
Company replied
Company details
About National Windscreens - Worcester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, United Kingdom
- 01905-630-144
4.5
Excellent
566 reviews
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Appointment easily booked
Appointment easily booked, job took as long as was quoted, new windscreen seems to do everything it should.
13 February 2026
Reply from National Windscreens - Worcester
We appreciate your feedback! We're happy the appointment was easily booked and the new windscreen meets your expectations, taking the quoted time.
Reply from National Windscreens - Worcester
We appreciate you sharing that our service was friendly and our workmanship was perfect! We are so happy you were pleased with us.
Customer service was very good and Ian…
Customer service was very good and Ian was very professional.
10 February 2026
Reply from National Windscreens - Worcester
We appreciate you sharing your positive experience with us! We are so glad the customer service was very good and professional.
A quick easy service
A quick easy service. Car booked in and ready when they said is was meant to be.
Helpful every step of the way
A+++++
4 February 2026
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that you found our service quick and easy, and that your car was ready as scheduled. We're glad we were helpful.
I had a truly exceptional experience
I had a truly exceptional experience! The technician was incredibly helpful and friendly, making the entire process smooth and enjoyable. Everything exceeded my expectations, and I couldn’t be happier with the service provided. A definite 5-star experience!
6 February 2026
Reply from National Windscreens - Worcester
We appreciate your wonderful feedback! We're happy to hear that the technician was helpful and friendly and that you were pleased with the smooth and enjoyable process. We're glad everything exceeded your expectations. Thank you!
Great service
Grant was brilliant, very professional and quick. Thank you. Worcester Branch, West Midlands
30 January 2026
Reply from National Windscreens - Worcester
We're happy to hear that you had a positive experience with our services. We appreciate your recognition of the professionalism and efficiency demonstrated. Thank you!
Amazing service
Great customer service and did a very good speedy job on replacing my windscreen, very satisfied 😊
22 January 2026
Reply from National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that you received great customer service and that we did a very good, speedy job replacing your windscreen.
Excellent service
20 January 2026
Reply from National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Worcester
We appreciate you sharing! We are so happy to hear that you were pleased with our quick, efficient service and good booking process.
A quick and expert service
The windscreen got chipped by a stone thrown up off the road.
I contacted National Windscreens via my insurers and arranged an appointment for a few days time.
On the date of the appointment, the operatives contacted me to advise of their arrival time.
The process was explained to me, vehicle details were logged and the repair effected within approx 30 minutes.
A good service all round
27 November 2025
Reply from National Windscreens - Worcester
We're happy to hear that the repair process, from initial contact to completion, was efficient and well-explained. We appreciate you taking the time to share your positive experience with our service.
Reply from National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient service
Took car in on time, was seen virtually immediately and operative explained what was involved.
Finished within 30 minutes. No problems, staff polite and friendly.
This was at Worcester and has received similarly satisfactory service at Oswestry previously
23 January 2026
Reply from National Windscreens - Worcester
We appreciate you taking the time to share your positive experience. We're happy to hear that you were seen promptly and that the process was explained clearly. We're also glad our staff were polite and friendly, and that you've had consistently satisfactory service.
Appt available easy on line booking…
Appt available easy on line booking Excellent customer service
14 January 2026
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're so glad that you found our online booking easy and received excellent customer service.
Reply from National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Good communication about appointment, clean & professional service.
19 January 2026
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We are so glad to hear you experienced good communication regarding your appointment and professional service.
excellent service
Excellent service. I was worried that the complicated systems my car has would be negatively impacted by the installation of the new windscreen but the team at Worcester knew exactly what to do.
16 January 2026
Reply from National Windscreens - Worcester
We're happy to hear that you received excellent service! We appreciate you highlighting our team's expertise with modern car systems during your windscreen installation. Thank you for your positive feedback.
Great service easy to book and came…
Great service easy to book and came earlier than expected, kept in contact with me
6 January 2026
Reply from National Windscreens - Worcester
We appreciate you taking the time to leave us a review. We're happy to hear booking was easy, the service was great, and we kept in contact.
Great service
Great service, easy to drop off and all work completed within 2-3 hours. Great job
14 January 2026
Reply from National Windscreens - Worcester
We're happy to hear that you had a great service experience! We appreciate your positive feedback regarding the quick turnaround time and quality of work.
Thank you for saving Christmas
Very nice staff, informative, and polite. Fixed my windscreen on Christmas Eve! Couldn't recommend enough!
24 December 2025
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that our staff were informative and polite and that we fixed your windscreen on Christmas Eve.
Really stressless
Really stressless, easy interaction and thy went out of their way to help with fitting it round my work schedule. Great experience so thank you!
12 January 2026
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that the interaction was easy and stress-free, and that we could accommodate your work schedule. Thank you!
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