Windscreen hit by stone thrown up by passing truck 16th September . Earliest appointment 23rd September waited in all day till 4pm when fitter found wrong trim sent had to rebook 30th September. Fit... See more
Company replied
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Greeted with a good morning and a smile bang on time.informed of what was going to happen to fit the new screen.off i go for a walk and a coffee in to Preston been out 1 3/4 hours when i get a call to... See more
Company replied
I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
Company replied
Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.1
Great
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Preston
We're happy to hear that our service met your expectations, and we appreciate you taking the time to leave us such positive feedback.
Really quick service
Really quick service, the staff were very helpful and pleasant.
17 December 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so happy to hear that you found our service quick and our staff helpful and pleasant.
First technician said i needed a new…
First technician said i needed a new screen the guys who came to fit it asked why i was haveing a new screen told them the first technician said i needed one the fitters said he could repair it which he did 15 minutes and done the 2 guys that came to fit the new screen were amazing the first technician was like he couldnt be arsed
13 December 2025
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the initial misdiagnosis and appreciate the feedback regarding the technicians who resolved the issue. We will investigate this to ensure better service in the future.
Reply from National Windscreens - Preston
We're happy to hear that our communication met your expectations. Thank you for your positive feedback; it means a lot to us.
Great service 🤩
9 December 2025
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Preston
We appreciate you taking the time to share! We are so happy to hear you had no issues and found our staff polite and the replacement quick.
Windows fine but no clean up
Window replaced fine, but therer was a lot of smashed glass left in the vehicle
2 December 2025
Reply from National Windscreens - Preston
We regret to hear about the glass left in your vehicle. We'll address this with our team to ensure better service in the future.
Reply from National Windscreens - Preston
We're happy to hear that you found our service fast and efficient. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so glad you were happy with our great service, good communication, and excellent on-site service.
Great service,got the windscreen fitted…
Great service,got the windscreen fitted in a great time,quality of work was excellent good job all round 👍
25 November 2025
Reply from National Windscreens - Preston
We're happy to hear that you received great service and that your windscreen was fitted quickly. We appreciate your feedback on the excellent quality of our work.
Very fast service and a lot of help
24 November 2025
Reply from National Windscreens - Preston
We're happy to hear that you received fast service and helpful assistance. Thank you for your positive feedback!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great place
Two lovely guys who sorted my windscreen quickly and really well. They talked me through it afterwards and I left confidently.
17 November 2025
Reply from National Windscreens - Preston
We're happy to hear that you had such a positive experience! We appreciate your feedback and are glad our team provided a quick and thorough service. Thanks for sharing!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excelllent service....my car returned…
Excelllent service....my car returned very clean.
Very friendly and helpful too.
13 November 2025
Reply from National Windscreens - Preston
We're happy to hear that you received excellent service and a clean car. We appreciate your positive feedback regarding our team's helpfulness and friendliness.
Good experience
Good communication, great job and was super quick on the day too. Highly recommmeded
10 November 2025
Reply from National Windscreens - Preston
We're happy to hear that you had a great experience with our fast service and communication. Thank you for your recommendation; we appreciate your feedback!
Turned up as promised and did a good…
Turned up as promised and did a good professional job. Friendly and helpful fitter.
10 November 2025
Reply from National Windscreens - Preston
We're happy to hear that the fitter was friendly and helpful and that the work was completed to a high standard. We appreciate your positive feedback!
Timely delivery of service
11 November 2025
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy you were pleased with our timely service delivery.
Reply from National Windscreens - Preston
We're happy to hear that your windscreen replacement was fast and efficient! Thank you for your positive feedback; we appreciate your time.
Happy with service provided
Appointment made quickly and completed in time. Satisfied with service provided
29 October 2025
Reply from National Windscreens - Preston
We appreciate you sharing your feedback! We are so happy to hear that your appointment was made quickly and completed in time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.