Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
Company replied
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.9
Excellent
349 reviews
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Fantastic service
Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
9 October 2026
Reply from National Windscreens - Oswestry
We're so pleased to hear that you received fantastic service and that our friendly team completed the work on your vehicle even faster than anticipated. It is wonderful to know you were delighted with the quality of the job. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Oswestry
We're so pleased to hear that you found it simple to book online, experienced a quick replacement, and were looked after by our friendly team. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Oswestry
We are so pleased to hear that you found our booking process easy and that you experienced good and fast work. Thank you for your wonderful feedback!
Reply from National Windscreens - Oswestry
We are so pleased to hear that you experienced great service and found our team to be great people. We truly appreciate your positive feedback and kind words!
Great service at Oswestry branch…
Great service at Oswestry branch (Scott) - many thanks.
15 September 2026
Reply from National Windscreens - Oswestry
We're so pleased to hear that you experienced great service at our Oswestry branch. Thank you for your wonderful feedback!
Reply from National Windscreens - Oswestry
We are so pleased to hear that you were happy with the job. We truly appreciate your wonderful feedback and kind words!
Very professional staff
10 September 2026
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Booking service we straight forward
Booking service we straight forward
Friendly professional services from the fitter
2 September 2026
Reply from National Windscreens - Oswestry
We're so pleased to hear that our booking service was straightforward and that you received friendly, professional service from our fitter. Thank you for your positive feedback!
The whole experience was very good
The whole experience was very good. The stall were excellent.
25 August 2026
Reply from National Windscreens - Oswestry
We're so pleased to hear that you had a very good experience overall and that our team was excellent. Thank you for your wonderful feedback!
Reply from National Windscreens - Oswestry
We're so pleased to hear that you experienced excellent service and that everything was hassle-free for you. We truly appreciate your positive feedback!
Perfect
Good communication. Very easy to book the appointment
The team at Oswestry are amazing. Very polite and professional
It was a very warm day. They even gave us some chilled water
Really happy with the overall service
31 July 2026
Reply from National Windscreens - Oswestry
We're so pleased to hear you had such a positive experience! It's wonderful that communication was good and booking your appointment was easy. We're especially glad our team in Oswestry was polite and professional, and that they offered you chilled water on a warm day. We appreciate your happiness with the overall service!
Efficient friendly and helpful
28 July 2026
Reply from National Windscreens - Oswestry
We're so pleased to hear that you found our team to be efficient, friendly, and helpful. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Oswestry
We're so pleased to hear that the work was completed quickly and that you found our staff professional. Thank you for your positive feedback!
Can never get through to the branch my…
Can never get through to the branch my appointment was booked with ,
No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to contact said branch and then wait for them to get back to me.
I had a phone call to confirm if screen was tinted etc and still sent wrong one,
Paid the insurance excess fee then just before 2nd visit to fit replacement was told the excess was 5pounds more than already paid ,
But I want to note the fitter was first class and very helpful even on a very wet raining day,
21 July 2026
Reply from National Windscreens - Oswestry
We are very sorry to hear about the difficulties you experienced trying to reach our branch and the issues with your order and excess payment. We appreciate you bringing these concerns to our attention. We are, however, glad to hear that our fitter provided excellent service.
Great servicep
I've (unfortunately) had to use Nat. Windscreens (in Oswestry) twice in the past year, and the service is
excellent. The staff are always polite and helpful, the communication to arrange appointments is very efficient, and the work was done with care to my car.
21 July 2026
Reply from National Windscreens - Oswestry
We're glad to hear that despite needing our services twice, you found our staff polite and helpful. We appreciate your positive feedback on our efficient communication and the care taken with your car. Thank you for your review!
Excellent service polite staff
Excellent service polite staff. Easy to book and kept informed about process
16 July 2026
Reply from National Windscreens - Oswestry
We're so pleased you experienced excellent service and found our staff polite. It's great to hear that booking was easy and you were kept informed throughout the process. Thank you for your wonderful feedback!
Very nice service at Oswestry
Very nice service from Rob & Matt in the Oswestry unit. Thank you. Some of National Windcreen’s admin/booking side wasn’t the best but it all worked seemlessly and fuss free in the end.
11 July 2026
Reply from National Windscreens - Oswestry
We're delighted to hear about the excellent service you received from our team in Oswestry. We appreciate your feedback regarding the booking process and are pleased that everything worked out smoothly in the end. Thank you for your review!
Reply from National Windscreens - Oswestry
We are so pleased to hear that you found our service welcoming, efficient, and that we did great work. Thank you for your wonderful feedback!
Visited the establishment for…windscreen replacement
Visited the establishment for windscreen replacement under insurance. Manager very helpful regarding process. Made arrangements via insurance web-site and received appointment for the following week. everything went smoothly; collected the car shortly before the predicted completion time. Excellent service all round
30 June 2026
Reply from National Windscreens - Oswestry
We're happy to hear that the manager was helpful with the insurance process and that everything went smoothly. It's great to know you received excellent service.
Quick and efficient service
19 June 2026
Reply from National Windscreens - Oswestry
We are so pleased to hear that you experienced such quick and efficient service. We truly appreciate your positive feedback!
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