Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... See more
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... See more
Company replied
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... See more
Company replied
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
959 reviews
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Offhand reception your screen will take…
Offhand reception your screen will take hours. One hour later phone call saying it would be ready in 20 minutes, which was great. On return we had to get someone to hoover the car out to remove shards of glass. Whilst apologetic it was pretty obvious it hadnt been done or inspected.
2 July 2026
Reply from National Windscreens - Northampton
We sincerely apologize for the initial reception and the delay in getting your vehicle ready. We are truly sorry to hear about the oversight with the glass shards and the inconvenience this caused. We will address this internally to ensure our inspection processes are thoroughly followed.
First class Technician providing a Five…
First class Technician providing a Five Star service.
2 July 2026
Reply from National Windscreens - Northampton
We are so pleased to hear that our technician provided you with such excellent service! Thank you for taking the time to share your positive experience.
Disappointed customer!
Person turned up early - which suited me better. Did the job but when asked why I could still see the damaged area, told me that it is normal! I am unhappy with this as I was not aware that this would be the outcome. I was also disappointed that I could not visit the local branch to get the repair done.
1 July 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and understand your disappointment regarding the visibility of the damaged area after the repair. We regret any misunderstanding about the expected outcome and the inconvenience of not being able to visit a local branch.
Good :) :):)
26 June 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Dash cam mount it was broken and rear…
Dash cam mount it was broken and rear view mirror it was hanging even 1 star is too much
5 June 2026
Reply from National Windscreens - Northampton
We are truly sorry to hear about the broken dash cam mount and rearview mirror. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The actual fixing of the windscreen was…
The actual fixing of the windscreen was done perfectly right and I quite like the outcome. the staff are quite polite and professional the only issues with me is that I have got to wait about 4 hours before I could get the car back, and this happened to be a very hot day.
23 June 2026
Reply from National Windscreens - Northampton
We're happy to hear that the windscreen repair was done perfectly and that you found our staff polite and professional. We appreciate your feedback regarding the waiting time, especially on a hot day.
Fabulous service
Fabulous service, easy drop off, phoned to collect the car when screen was fitted well within the time frame expected, very professional great service highly recommended 👍 thankyou!
25 June 2026
Reply from National Windscreens - Northampton
We're delighted to hear you experienced fabulous service and an easy drop-off. We're also pleased that your car was ready well within the expected timeframe. Thank you for your high recommendation!
Great customers service
Great customers service, friendly staff and we're very accommodating to my needs
25 June 2026
Reply from National Windscreens - Northampton
We're so pleased you experienced great customer service and found our staff friendly and accommodating to your needs. Thank you for your positive feedback!
Efficient and friendly service
I arrived a little late for my appointment, but the team was very efficient and my car was ready sooner than I had expected. The appointment reminders were helpful, and everyone I dealt with on site was friendly and professional. Overall, it was a smooth and efficient service from the staff.
22 June 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Rapid and Efficient
Rapid, efficient, good communication. Staff friendly and knowledgeable. Booking process was straightforward and when I had a problem, re-booking was easy
22 June 2026
Reply from National Windscreens - Northampton
We're so pleased you found our service rapid, efficient, and that our staff were friendly and knowledgeable. Thank you for your feedback!
They were very efficient
They were very efficient , thorough and friendly and also advised me of dos and donts after I had it done. Highly recommend
16 June 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
When I first booked my car in I was…
When I first booked my car in I was told my insurance was invalid and I was to ring my insurance company. You could imagine the panic. It was a mistake and the service after that the service was great from drop off to pick up
16 June 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
This company dented the roof of my car…
This company dented the roof of my car and refuses to take responsibility; I do not recommend them.
15 June 2026
Reply from National Windscreens - Northampton
We are sorry to hear about the damage to your car. We take all feedback seriously .
They did exactly what they had said…
They did exactly what they had said needed doing in a smaller window of time then I was told which made the wit much less boring , around good guys
18 June 2026
Reply from National Windscreens - Northampton
We're so happy to hear we exceeded your expectations and delivered efficient service! Thank you for your kind words.
Had my windscreen replaced
Had my windscreen replaced, and the process went well. I dropped the car off for about six hours and picked it up once the work was done. The team kept me updated, and the final result was spot‑on. Really happy with the quality of the replacement.
10 June 2026
Reply from National Windscreens - Northampton
We're so pleased to hear your windscreen replacement went smoothly and that you're happy with the quality. Thank you for your kind words!
Reception wre unhelpful
Reception wre unhelpful. On enquiring roughly how long I was told it "would be hours". Fine, but one hour later I got a call to say it would be ready in 20 minutes. Great.
On opening the car I had to call them back out to hoover up the glass. They were apologetic and assured me a cover had been used but not effectivly? Spent 20 minutes finshing the hoovering when we got home
15 June 2026
Unprompted review
Reply from National Windscreens - Northampton
Thank you for sharing your experience. We are concerned to hear about the communication issues and the oversight with the car's cleanliness. We are reviewing our procedures to prevent this from happening again.
Excellent work
Excellent work, called to arrange early morning drop off and very helpful. A little late in finishing, but I was only waiting 30 mins.
11 June 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're glad we could accommodate your early drop-off and apologize for the slight delay.
Reply from National Windscreens - Northampton
We appreciate your kind words about our excellent fitters.
Engineer was on time
Engineer was on time, phoned ahead and took great care in replacing my window screen for my van
9 June 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to learn our engineer was on time, called ahead, and took great care.
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