Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
Company replied
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
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Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
830 reviews
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Easy process.
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be rescheduled. This created only minor inconvenience to me as it was a campervan and the company rescheduled to a time which was most convenient for me. Probably not something that happens regularly and would not stop me using them again.
15 August 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback on our booking process and the service provided by our team. We sincerely apologize for the inconvenience caused by the cracked replacement screen and the need to reschedule. We're glad we could accommodate a convenient time for you and that this experience wouldn't deter you from using our services again.
Great Service
Quick and easy booking system.
Fast and efficient service by the fitting team.
All round good job.
12 August 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our booking system was quick and easy, and that our fitting team provided fast and efficient service. It's wonderful to know you experienced an all-around good job. Thank you for your wonderful feedback!
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Middlesbrough
We are so pleased to hear that you experienced excellent service. We truly appreciate your positive feedback and kind words!
The service was quicker than the…
The service was quicker than the estimated time and the staff was nice.
6 August 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that the service was quicker than expected and that our staff was nice. Thank you for your wonderful feedback!
Professional
Professional
Fast service
Friendly staff
I am very satisfied with the service provided . Definitely I will return againe ☺️
6 August 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that you found our service professional, fast, and our staff friendly. It's wonderful to know you were very satisfied and will return again!
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The window fitter was excellent and…
The window fitter was excellent and really did a great job, he was on time very helpful but the waiting time to actually get the windows was not great it was over a weeks wait and that was non negotiable.
20 July 2026
Reply from National Windscreens - Middlesbrough
We're pleased to hear that the window fitter provided excellent service and did a great job. We understand your frustration regarding the waiting time for the windows and apologize for any inconvenience this caused.
Reply from National Windscreens - Middlesbrough
We are so pleased to hear that you experienced excellent service and great customer service! Thank you for your positive feedback.
Windscreen Wonderboys...!, "if carlsberg did automotive glass replacement"
I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experience - fully dedicated to going over and beyond to meet my requirements for a temporary fix to my rear quarterlight window fix/improvement/..
The service and approach to my problem was second to none !> I turned up on spec, in a little bit of distress to be honest and without any notice, minutes or within the hour of them closing and they knocked it out of the park which was incredibly efficient and kind of them and their whole operation. A credit to the group organization, thank you guys. Paul R, East Riding (passing through, 2 hours from home at the time of my visit! )>
27 July 2026
Unprompted review
Reply from National Windscreens - Middlesbrough
We are incredibly grateful for your wonderful feedback! It's fantastic to hear that our team went above and beyond to assist you, especially when you were in a difficult situation and far from home. We pride ourselves on providing exceptional service, and it's truly rewarding to know that our efficient and kind approach made such a positive impact. Thank you for recognizing our team's dedication.
Great service
17 July 2026
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly,efficient operative.Arrived…
Friendly,efficient operative.Arrived when promised and worked diligently with no fuss.
22 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our operative was friendly and efficient, arrived as promised, and worked diligently. Thank you for your wonderful feedback!
Very helpful and kept me posted
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
14 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our software setup and recalculation of your vehicle's driver assist systems were very helpful. It's wonderful that we were able to resolve the software issues that the main dealer could not, and that you are very happy with the outcome.
I would have given five stars if I had…
I would have given five stars if I had been updated on my new windscreen had been fitted instead of me trying to get in touch with local fitting company
16 July 2026
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and understand your frustration regarding the lack of updates. We are reviewing our communication process to ensure this doesn't happen again.
Very helpful and friendly staff
Very helpful and friendly staff, easy to book a appointment and the service was excellent 👌
16 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you found our staff helpful and friendly, and that booking an appointment was easy. Thank you for highlighting our excellent service!
Mobile fitter was brilliant from start…
Mobile fitter was brilliant from start to finish, punctual, very knowledgeable and explained everything
15 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our mobile fitter was brilliant from start to finish. It's wonderful to know they were punctual, knowledgeable, and explained everything clearly!
Did exactly what they needed to with no issue
Experience consisted of the repair on the correct date with no issues
15 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that your repair was completed on the correct date and without any issues. Thank you for your positive feedback!
Excellent service friendly and helpful
13 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that you experienced excellent service and found our team to be friendly and helpful. Thank you for your wonderful feedback!
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our communication was great and that we were fast on the job. Thank you for your wonderful feedback!
Easy booking process
Easy booking process
Easy to find no problems with dropping the car off.
Kept up to date with any time changes via text
Friendly staff
2 July 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you found the booking process easy and had no problems dropping off your car. It's great to hear we kept you updated and that our staff were friendly!
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