Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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See what reviewers are saying
Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they w... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Easy to book for correct repair/ replacement, clear advice on what to expect . Good update information on booking. Clean waiting room and helpful reception. Windscreen replacement done in much less... See more
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
811 reviews
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A good experience.
From going into reception to bring car for repair we were received by two engineers who were friendly and professional.
We ère kept informed and the whole process was excellent
15 September 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that you were received in a friendly and professional manner by our engineers and that you were kept informed throughout the process.
Professional
Friendly , great communications , timing excellent , all round professionalism.
12 September 2025
Reply from National Windscreens - Middlesbrough
We are happy to hear that you had a positive experience with our team! We appreciate you mentioning our friendly service and excellent communication.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We're so glad you were happy with our prompt service, good communication, and very professional job.
Job done with
Booking confirmation a bit vague , and getting intouch was difficult , but job was done satisfactory and on time
10 September 2025
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and are happy the job was completed to your satisfaction and on time. We'll review our confirmation process and accessibility.
Nice job
Dropped car , window replaced , nice clean job
I would have given them 5 stars but their message system do not inform me it was ready
5 September 2025
Reply from National Windscreens - Middlesbrough
We're glad the replacement was clean. We apologize that our message system didn't notify you when your car was ready. We'll review our notification process. Thanks for the feedback.
Reply from National Windscreens - Middlesbrough
We're so glad you had a great experience with our service! Thank you for taking the time to leave us such a wonderful rating.
Windscreen Replacement
Fantastic service from the very beginning till end. No complaints at all. Quick, on time. Sorted all insurance out. Brilliant customer service.
22 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're glad you experienced fantastic service from start to finish. We are happy that we were quick, on time, and sorted out the insurance.
Very quick and professional service
Very quick and professional service. The process was made to be easy and I’m happy with the whole process.
19 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your feedback! We are so happy to hear that you were pleased with our quick, professional service and easy process.
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a professional experience with us. Thank you for your positive feedback; we appreciate your acknowledgment and your willingness to use our services again.
Very friendly staff
21 August 2025
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick efficient service
18 August 2025
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New window replaced
The service provided was easy and quick my car as returned with in 1 1/2 hours
15 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to leave us this great review! We're happy to hear that our service was easy and quick, and your car was returned promptly.
Friendly staff
Great service, friendly staff and quick response.
Not sure if it’s a BMW windscreen or an equivalent.
14 August 2025
Reply from National Windscreens - Middlesbrough
We're glad you enjoyed your experience with our friendly staff and quick service! We appreciate your feedback!
Lovely friendly man great customer…
Lovely friendly man great customer service and very happy with the job done
14 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate your kind words! We're delighted you had a positive experience with our customer service and are pleased with the completed work.
Very professional and polite
4 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive feedback. We are happy to hear that you found our service professional and polite.
Great customer service and excellent…
Great customer service and excellent work in fitting the windscreen
1 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're delighted you received great customer service and that you were pleased with the windscreen fitting.
Very prompt and curtious service
Very prompt and curtious service, left vehicle nice ,clean and tidy
5 August 2025
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your feedback! We're happy to hear you received prompt, courteous service and that your vehicle was left nice, clean, and tidy.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your experience! We are so happy you found our service quick, reliable, and friendly.
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