I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
Company replied
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... See more
Company replied
Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repairman arrived on time
Repairman arrived on time. Polite and helpful and was tidy worker. No complaints at all.
7 October 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our repair technician arrived on schedule and was polite, helpful, and tidy throughout the job. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Liverpool
We are so pleased to hear that you found our team welcoming and fast, and that you enjoyed our comfortable environment. Thank you for taking the time to share your wonderful feedback with us!
The staff were very friendly and…
The staff were very friendly and helpful. Gave clear information about what was happening.
9 October 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our team was welcoming and supportive during your visit. It is wonderful to know that they provided clear communication and kept you well informed throughout the process. Thank you so much for taking the time to share your great feedback with us!
Reply from National Windscreens - Liverpool
We are so glad you enjoyed our smooth scheduling and friendly team!
Reply from National Windscreens - Liverpool
We are so pleased our team could resolve your broken glass issue so quickly and get you back on the road safely. Thank you for taking the time to share your wonderful feedback with us!
Fantastic
Could choose my appointment time. Staff really friendly and a helpful and done a great job. Was a very quick service
30 September 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that you enjoyed the convenience of choosing your appointment time. It's wonderful to know that our team was friendly and helpful, and that the service was completed quickly and to a high standard. Thank you for taking the time to share your positive feedback!
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement
Cracked windscreen needed replacing. Booking was easy. Staff efficient and friendly. All in all a great experience.
2 October 2026
Reply from National Windscreens - Liverpool
We are so pleased to hear that your booking process went smoothly and that our team provided efficient, friendly service. Thank you for sharing your wonderful feedback with us!
All good repair
27 September 2026
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Liverpool
We are so pleased to hear that our team provided excellent service and a fast turnaround time for you. Thank you so much for your wonderful feedback!
Reply from National Windscreens - Liverpool
We are so pleased to hear that our team was prompt and performed top-quality work for you. Thank you so much for your wonderful feedback!
I was unfortunately not home when he called but…
I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it and sat and waited for me to frantically return. He was very polite and didn’t let me feel bad about not being there. He was professional and quick despite him feeling under the weather. I am very pleased with the results.
29 September 2026
Reply from National Windscreens - Liverpool
We're delighted to hear about your great experience with our technician. It's wonderful that he was so understanding, patient, and polite while waiting for you, and that he worked efficiently to deliver fantastic results despite not feeling his best.
Great communication
Great communication, kept upto date with progress and prompt return.
28 September 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that you experienced great communication, were kept updated on our progress, and enjoyed a prompt return. Thank you for your wonderful feedback!
Excellent service from Gary at National…
Excellent service from Gary at National Windscreens Liverpool. He is so polite, professional and highly motivated.
25 September 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear you received excellent service from our team member at the Liverpool branch. It's wonderful to know they were polite, professional, and highly motivated!
Accommodated my time constraints.
Accommodated my time constraints.
Staff at the Liverpool branch were very helpful from booking to excuting the repair.
18 September 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that we were able to accommodate your time constraints. It's wonderful to know that our staff at the Liverpool branch were very helpful from booking to executing the repair!
Reply from National Windscreens - Liverpool
We are so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your wonderful feedback!
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great experience
It was a great experience from start to finish. Staff were extremely helpful and the person I spoke to in Liverpool branch went over and above to get the glass in for me. To get it fitted in a few days when it was a special order was so good.
The fitter arrived on time and did a really good
job. My vehicle was left clean and free of glass shards.
10 September 2026
Reply from National Windscreens - Liverpool
We're delighted to hear you had a great experience from start to finish! It's wonderful that our staff were extremely helpful, and that the Liverpool branch went above and beyond to get your special order glass fitted so quickly. We're also pleased that our fitter arrived on time, did a really good job, and left your vehicle clean and free of glass shards.
good experience
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extremely high standard. Can’t thank everybody enough thank you.
16 September 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear about your positive experience! It's wonderful that you were able to drop off your car keys the day before and leave your car early, and that you were notified promptly once the work was completed to such a high standard.
Windscreen replacement
Great service, time was as expected.
Just a bit far to travel.
11 September 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear you received great service and that the timing met your expectations. We understand that the travel distance was a bit far. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.