Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
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Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
628 reviews
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Allow the entire day
Unfortunately, my experience was not a good one . I hope this was a one off and others were not treated the same way.
Arriving at 9am as requested, I was rudely asked if I had a booking. I explained I did and was told well we are extremely busy we have people off, we have a car in and another over there before you. Rather than saying can you come back later I was told to leave it and they would call when it was ready noting they allow up to 4 hours to complete. I returned just before 1pm and was told (very rudely) that my car was not ready and the manager who had to calibrate it was out. I explained this was not satisfactory as I had appointments I needed to attend. Lots of verbal together with reasons of who had not turned up/was on Holiday/compassionate leave and how they were expected to pick
Up everyone else’s work. Eventually I managed to leave 5 hours after dropping the car off.
18 November 2025
Reply from National Windscreens - King's Lynn
We appreciate you bringing this to our attention. We are sorry to hear about the unsatisfactory service you received and the inconvenience it caused regarding your appointments. We'll address your feedback internally to improve our service during busy periods and ensure a better experience for everyone. Thank you for your time.
Reply from National Windscreens - King's Lynn
We're glad you found our service good, fast, and efficient. Thank you for your positive feedback; we appreciate it a lot.
Tricky issue with job not appearing on…
Tricky issue with job not appearing on the system but they persevered and sorted the issue, keeping me updated throughout.
Great service.
11 November 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that we could resolve the issue and keep you informed. We appreciate your patience and are glad you received great service. Thank you for your feedback!
They were quick to fit me in and staff…
They were quick to fit me in and staff very polite
31 October 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback! We're so happy to hear that we were quick to fit you in, and that you found our staff very polite.
Very quick and great service.
30 October 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy you were pleased with our very quick and great service.
Did the windscreen ok but left all mud…
Did the windscreen ok but left all mud marks on the plastic foot step and the remaining glass left on the dashboard
28 October 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback and are sorry the service wasn't perfect. We'll address the mud marks and glass left behind to improve our service.
really quick and active
The exsperence qas really quick qas done really fast and all infomation was provided well for me. The staff were lovely and attentive.
Would recommend to people who need their windowscreen fixed st any point
17 October 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that your experience was quick and that all information was provided well. It's great to know our staff were lovely and attentive, and that you'll recommend us.
Reply from National Windscreens - King's Lynn
We are so happy to hear that you had a perfect experience. We appreciate you taking the time to leave us feedback.
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're so glad to hear that you received quality work in a quick time frame.
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your positive experience with us. We're so glad we could help you efficiently.
The person who was responsible for…
The person who was responsible for mending my window was fantastic: professional, helpful, meticulous in his work. Thank you
3 October 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that the window repair met your expectations! We appreciate your positive feedback regarding the professional and meticulous service you received. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are so glad you had a positive experience with our services. Thank you for your review.
Excellent as always.
I think this is the third windscreen Martin has replaced for me. Each time has been perfect. Great communication, quick turnaround and an overall great experience.
25 September 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that each windscreen replacement met your expectations. We appreciate your continued business and value that you shared your great experience with us.
Happy with the whole experience from…
Happy with the whole experience from booking an appointment and delivery. Windscreen replacement was swift and no issues. Sam was the person that did the good job.
20 September 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing your feedback. We're happy to hear that you were pleased with the booking process and the prompt delivery. We're also glad the replacement was completed swiftly and without any problems.
glue all over the front of the van
Black glue over the van, window screen was filthy inside and out. Scratches on the screen
24 September 2025
Reply from National Windscreens - King's Lynn
We regret to hear about the issues you experienced with the van's condition. We appreciate your feedback and will address these concerns.
Great service
Great service , called ahead to let me know his arrival time. Arrived on time . Fast and 1st class job
23 September 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your positive experience! We're happy to hear that you were informed of the arrival time and that the service was fast and first class.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy you were pleased with our fast and friendly service. Thank you!
Reply from National Windscreens - King's Lynn
We're happy to hear that your experience was quick and helpful. We appreciate your positive feedback very much!
Fantastic service from start to finish
Fantastic service from start to finish. Bridget in the office with her cockapoo both welcoming and Sam fitted new windscreen and wipers. First class
10 September 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you received fantastic service! It's great to know that you felt welcomed and that the windscreen and wipers fitting was first class. Thank you for your positive feedback.
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