I took my car to the Hastings branch for a new windscreen to be fitted. It was released back to me completely unsealed around the entire bottom edge of the windscreen with visible gaps in both corners which I didn’t realise until I drove it a few days later and could hear the wind coming through! They NEVER answer their phone, probably because they know every incoming call will be a complaint. And when I did eventually get a call back from them days later they couldn’t tell me about their quality control process (they clearly don’t have one) and said they’d never release my car back to me in that state. I guess that’s why it needs to be corrected by another branch then?! The branch ‘manager’ sounded like he couldn’t give a s***. That’s clear from the quality of work anyway. Do not use them unless you want your car to be unsafe when you get it back.

Very happy. Originally booked in Maidstone but I changed it to Hastings as more convenient. A bit of a wait but the damage was not central screen.
Slightly tricky to find the workshop. A sign or two might help.
Very helpful friendly staff who offered me a cup of tea whilst I waited.
All done more quickly than I anticipated.

Tyrone did very well, he was quick and reliable with his timing! He arrived in good time and communicated well about the process and what to do after! Would highly recommend.

Good response time efficient work and polite interaction

Brilliant flaunt less experience… very rare!
Tyrone my fitter called ,sent updated messages before arrival ,was happy polite and professional throughout the refit and leaving not a trace of waste afterwards !

Professionally executed windscreen replacement that was done at the booked time and within the advised period. Communication both with the bookiing centre and the depot that undertook the work was excellent.

They were very welcoming and efficient. Would definitely recommend to others.

For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. Sh-t happens sometimes; but today Tyrone went above and beyond to get this sorted. Well done to him, a credit to the company.

Staff were so helpful, professional, accomodating and friendly.
They were able to explain things clearly.
I could see the fitter working on my car and he seemed so careful and practised at what he was doing. It was very reassuring.

All done and sorted no fuss
Many thanks Bob

Got red sealant on my rear view mirror which I can’t get off

Great service and job completed

Friendly efficient staff,immaculate job done n a timely manner,thank you

Very professional keep me updated with emails. I would recommend the company

Prompt and efficient. Perfect service

From delivery to collection was 3 hours, which is so much better than the advertised possible 4 hours for a replacement windscreen. Plenty of email and text contact throughout the process.

Prompt and efficient service would recommend to everyone

Good service

Thank you ever so much to Paul and team. I had a warm welcome from the start and as I had to wait with the car, they kindly let me work on my laptop in Reception. The lovely guy in the office made me coffee and I was kept updated while they replaced the windscreen. A lovely team and they did a brilliant job!

There were some complications in getting my replacement windscreen fitted to my Range Rover but these issues were dealt with efficiently by the technicians Sam and Charlie at the Hastings depot and whilst it meant a brief delay in the job being done the process was dealt with very professionally by National Windscreens and completed to my total satisfaction.