The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.... See more
Company replied
Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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See what reviewers are saying
The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours... See more
Company replied
Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.
Company replied
My 14yr old 1-series BMW had a crack running the full width of the windscreen. The technician arrived at my house at 10am, I'd requested a morning appointment. He proceeded to fully explain the pro... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.6
Excellent
502 reviews
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Reply from National Windscreens - Exeter
Thank you for your positive feedback! We're happy to hear that you found our staff helpful and friendly. We strive to provide excellent customer service and appreciate your review.
The technician was friendly
The technician was friendly, professional, careful and helpful.
11 April 2025
Reply from National Windscreens - Exeter
We appreciate your kind words about our technician. We're glad you had a positive experience and that our technician was able to provide you with the service you needed.
Great staff and a real personal touch…
Great staff and a real personal touch once I was in contact with the Exeter branch. Initial call handler was methodical and clearly having to recite from a script.
26 March 2025
Reply from National Windscreens - Exeter
We appreciate your kind words about the Exeter branch and their personal touch. We strive to provide excellent customer service, and it's wonderful to hear that you had a positive experience. We'll take your feedback about the initial call handler into consideration as we continue to improve our customer interactions.
Great Service
The booking was straightforward & I was kept updated as to his arrival time by the tracker & the engineer himself. Engineer was prompt & professional, he did a great job. Thank you
28 March 2025
Reply from National Windscreens - Exeter
Thank you for your kind words! We are thrilled to hear that you found the booking process straightforward and that you were kept informed throughout the process. We appreciate your positive feedback regarding the engineer's promptness, professionalism, and the quality of their work.
Arrived on time and suggested a…
Arrived on time and suggested a suitable location for carrying out the windscreen location, my street being narrow.
Did the work efficiently and cheerfully.
29 March 2025
Reply from National Windscreens - Exeter
Thank you for your positive feedback. We are pleased to hear that you were happy with the service you received. We appreciate your kind words about the technician's efficiency and cheerfulness. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Excellent service -see comments above
Excellent service
Great support and advices
Excellent work ied out
21 March 2025
Reply from National Windscreens - Exeter
Thank you for your kind words! We are delighted to hear you were pleased with our service, support, and the work we provided. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track.
Very timely and concise communication…
Very timely and concise communication from the start of the process, the fitter who attended confirmed his attendance time (as requested) and undertook a high-quality fix in a timely fashion
13 March 2025
Reply from National Windscreens - Exeter
We are so glad to hear that you had a positive experience with our service. We strive to provide timely and efficient service to all our customers, and we are pleased to know that our fitter met your expectations. We appreciate your feedback and will continue to work hard to maintain our high standards.
Cracked windscreen replacement
straightforward to get booked in for a replacement windscreen due to a large crack.
Work carried out quickly by friendly staff at the Exeter center and all appears to be good now.
18 March 2025
Reply from National Windscreens - Exeter
Thank you for your kind review! We are pleased to hear that you found the booking process straightforward and that our staff at the Exeter center were friendly and efficient. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Exeter
Thank you for your kind review! We're glad to hear that you had a positive experience with our service and that the fitter was excellent. We strive to provide high-quality service and appreciate your feedback.
Excellent technician
Excellent technician, accurate timings and superb windscreen replacement
11 March 2025
Reply from National Windscreens - Exeter
We're delighted to hear about your positive experience. We appreciate your kind words about our technician's skills and the quality of the windscreen replacement. We strive to deliver exceptional service, and your feedback motivates us to continue doing so.
When I arrived I was greeted and told…
When I arrived I was greeted and told about the details of what was going to happen. I later received the promised phone call when all was done, and this was a little earlier than originally anticipated.
The staff was friendly and competent and kind.
The new windscreen was good, but the glass was not completely clean (although this become only apparent in sunlight).
13 March 2025
Reply from National Windscreens - Exeter
We appreciate your kind words about our staff and the service you received. We're glad you found them friendly and competent. We understand your concern about the cleanliness of the windscreen. We strive for the highest quality in our work and will take your feedback into account to ensure our customers have the best possible experience.
wrong part originally supplied but repair carried out efficiently at home nxt day
After the initial disappointment of the wrong part having been supplied the service was rapid and very efficient and helpful. Having the quarterlight fitted at home was completely painless. Thank you
16 March 2025
Reply from National Windscreens - Exeter
Thank you for your feedback. We appreciate you taking the time to share your experience. We are sorry to hear about the initial disappointment with the wrong part being supplied. We are glad that the service was rapid and efficient after that, and that the quarterlight fitting was painless. We strive to provide a positive experience for all our customers.
Reply from National Windscreens - Exeter
Thank you for your kind words and positive review. We're delighted to hear you found our service excellent and easy to book. We strive to provide high-quality service and appreciate your feedback.
The guy was really friendly and went…
The guy was really friendly and went the extra mile! Very impressed. Quick service aswell.
12 March 2025
Reply from National Windscreens - Exeter
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our team member's friendliness and willingness to go the extra mile. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Professional experience
Called and I was too worried about the process an it took less than 5 minutes! Wonderful!
Lad who came for the job was gentle and professional about all aspects. Did his work, cover imp details and finished the job perfectly.
12 March 2025
Reply from National Windscreens - Exeter
We're thrilled to hear about your positive experience! It sounds like you were pleasantly surprised by the quick and efficient process, and we're glad you found our team member to be so helpful and professional. We strive to provide excellent service, and we're delighted to know we met your expectations.
General
Facilities in the waiting area not good, cold and no facility for a drink. No way could you sit there for 2-3 hours. So had to get s Taxi home, and come back the next day
8 March 2025
Reply from National Windscreens - Exeter
We understand your frustration with the waiting area facilities. We strive to provide a comfortable experience for all our customers, and we appreciate your feedback. We will take your comments into consideration as we continue to improve our services.
Reply from National Windscreens - Exeter
Thank you for your kind words! We're so glad to hear you had a positive experience with our staff and service. We strive to provide a welcoming and friendly environment for all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
friendly service
1 March 2025
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great appointment on time
Great appointment on time, easy to sort easy to process would recommend it to anyone
5 March 2025
Reply from National Windscreens - Exeter
We're so glad to hear that you had a positive experience! We strive to make our services as convenient and efficient as possible. Thank you for your kind words and recommendation.
Reply from National Windscreens - Exeter
Thank you for your kind words. We're delighted to hear you found our service friendly and efficient. We strive to provide a first-class experience for all our customers.
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