He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle

Friendly staff. Prompt and kept me informed along the way

Stress free replacement of windscreen.

Pleasant staff, great service.

Replaced perfectly in less than 2 hours

Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care of my vehicle and couldn’t be more helpful.

Easy to organise and easy to deal with

Fast and efficient. Hope all my car insurance companies use these guy's.

This Branch done an excellent professional job replacing my windscreen.
Communication was first class.
Very happy with the work carried out. Well recommended.

Great experience, albeit windscreen took a few weeks to be sent from manufacturer. The service experience at Carlisle National windscreens was efficient, professional and staff were nice lads

Efficient. Friendly

Friendly, helpful staff. Got an appointment convenient to myself. Easily booked online.

Staff were extremely informative friendly and kept updated about what he's was doing
Lovely guy

Good communication throughout the process, Speedy and efficient on the fitting day. All round helpful service from telephone contact through to fitter.

Great service

Windscreen was fitted very well but they forgot to tell us when it was ready due to lack of staff on the day

Excellent service, on time and very professional

The whole experience from the first phone call to getting my windscreen replaced was efficient and friendly.

A difficult rating tbh, and needs to split into parts, the first part being the service I received when I eventually had the work completed, which was with respect and quality workmanship, however I had the unfortunate issue of having to wait well over a month after the first windscreen was broken before I arrived at the centre some hour away from my home and I was only informed on arrival, I then returned home dissatisfied after being told it would be sorted, unfortunately the earliest appointment was over two weeks away, I rang customer services to be told the fitting centre would contact me to try and get an earlier appointment, no call was ever received, I had to then book my new appointment which was much later.
I expressly asked that I received an oem part which I did not and was told that the insurance company insisted on a cheaper screen!
So when I got my replacement part it was a long time after the initial crack in my screen appeared and this was wholly the responsibility of national windscreens , the repair I believe was done well and the fitter was courteous and helpful , but the experience I had was very much below par.
I will definitely never use this firm again and would pay extra if necessary to avoid them.
Very unfortunate tbh
But thanks to the fitter for his attitude or this would be a much worse review

UPDATE - my husband has just pointed out what appears to be damage to the inside of the windscreen in the centre (damage/something on the glass). We are now worried that the windscreen will be compromised as a result of it. Was is damaged when it was being put in???? Must have been because of where it it. Happy to send a picture.

took my BMW X1 to National Windscreens at Carlisle via my insurer, LV. The service I received was excellent. They did a good job at fitting the windscreen and were relatively quick in doing so, and they were great with their communication too. The only issue I've had is with the sticky pads they've used to put my dashcam back on. They held for 6 days only but with the hot weather today, the camera is already dropping off. They need to use pads that resist extreme heat and vibrations. If you have a dashcam, please can I suggest you check with the fitters they are using pads that will keep the camera in place ! If they had with mine they would have received a 5* instead of a 4*. Such a shame.

Great comms, easy set up, great staff